Airport Cargo & Customer Service Agent - Travel Perks

General Manager

Clean Response · Des Moines, IA

General Manager – Des Moines, IA Clean Response, the Twin Cities' premier independent restoration contractor, has an opportunity for our newest expansion in the Des Moines, IA market! We are looking for a dedicated and driven professional who acts with integrity, values the importance of being a team player, and strives for excellence in all that they do. We are seeking a General Manager that can take a hands-on approach to lead day-to-day operations for a fast-paced restoration business. This position does require 5+ years of restoration experience. This role is ideal for someone who can balance big-picture thinking with rolling up their sleeves to get things done. You'll oversee operations, drive financial performance, lead a strong team, and help scale the business. Operations Leadership • Oversee daily operations across mitigation, cleaning, and reconstruction • Ensure projects run efficiently, safely, and on schedule • Track and improve key metrics like cycle times, margins, and customer satisfaction • Implement systems and processes to support growth • Manage water, mold, fire, and storm damage projects from start to finish. • Schedule crews and coordinate subcontractors when needed. • Maintain excellent communication with customers, insurance adjusters, and property managers. • Estimate jobs and prepare project documentation. • Ensure compliance with IICRC standards and company procedures. • Recruit, train, and mentor field personnel. • Help grow the business through exceptional customer service and operational excellence. Financial Oversight • Manage budgets, forecasting, and overall financial performance • Improve job costing and ensure projects hit margin goals • Report on performance and identify areas for improvement Team Leadership • Start up the new office and hire team • Lead and develop department managers and staff • Build a culture of accountability, teamwork, and customer focused • Support hiring, retention, and employee development Growth & Strategy • Partner with ownership and C-suite on business growth and expansion plans • Identify opportunities to improve operations and increase revenue • Build relationships with clients, vendors, and referral partners Customer Experience • Ensure a high level of service across all projects • Maintain a strong reputation within the community What We're Looking For • 5-7+ years of leadership experience in restoration, construction, or related industry • Familiarity with Des Moines restoration market and strong relationships with industry stakeholders. • Experience leading teams in a fast-paced environment • Solid communication and problem-solving skills • Ability to drive results while building a strong team culture • Restoration industry experience required. • Management or supervisory experience required. • IICRC Certifications (WRT, ASD, AMRT, FSRT, etc.) strongly preferred. • Xactimate experience is a plus. • Ability to manage multiple projects simultaneously. • Excellent communication and organizational skills. • Valid driver's license with a clean driving record. • Ability to lift 50+ pounds. Preferred: • Degree in Business, Construction Management, or related field Schedule & Work Environment • Full-time, on-site role • Occasional after-hours availability for emergency response situations • Fast-paced, team-oriented environment Benefits: • Medical insurance • Dental insurance • Paid time off • Retirement plan • Vision insurance Clean Response provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, military or veteran status.

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$22.99/hr

Medical Support Assistant (Medical Receptionist)

Customer Value Partners · Des Moines, IA

Overview CVP seeks Medical Support Assistants (MSA) to join our team in support of the Eastern Colorado VA Health Care System, Rocky Mountain Regional VA Medical Center located at 1700 North Wheeling Street, Aurora, CO 80045. This is a full-time, remote position supporting the VISN 19 Office of Community Care (OCC). Candidates must reside within 50 miles of the Rocky Mountain Regional VA Medical Center. Working hours are Monday through Friday, 8:00 AM to 4:30 PM local time, excluding federal holidays. As an Medical Support Assistant, you will coordinate care between VA and community providers, schedule appointments, and ensure Veterans receive timely and appropriate care. Responsibilities • Perform appointment scheduling, tracking, and pre- and post-appointment contacts in accordance with VHA Directive 1230, Outpatient Scheduling Processes and Procedures, and VHA Directive 1232, Consult Management • Coordinate and authorize Veteran care with community providers that the VA does not supply or cannot supply in a timely manner • Process community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) and other systems as needed • Validate and update patient demographic information, including phone number, address, next of kin, emergency contact, and insurance capture • Ensure all necessary health and administrative information is processed and integrated into the Computerized Patient Record System (CPRS) and Veterans Health Information Systems and Technology Architecture (VistA) • Screen and receive phone calls in a courteous and timely manner; answer the phone within 5 rings and follow appropriate telephone etiquette • Respond to telephone inquiries regarding the delivery of services • Maintain proficiency and daily use of VA software including CPRS, VistA, CTM, VetLink, HSRM, PPMS, and Microsoft Office Suite products including Word, Excel, Outlook, and Microsoft Teams • Open and close clinics daily and update no-shows within 24 hours of appointment • Monitor incoming and outgoing faxes and mail in accordance with HIPAA standards • Retrieve and respond to voicemail within 48 business hours • Complete an average minimum of 20 cases per day over a weekly period • Communicate with internal medical providers on rules and regulations for VA Community Care and advise on appropriate processes • Serve as a Patient Relations Representative; actively listen to feedback and patient concerns and resolve patient complaints and co-worker concerns in a tactful, professional manner • Work collaboratively with the Lead Scheduler and scheduling team to ensure all schedulers are competent and represent the VA in a positive, proactive manner • Notify supervisor and Lead MSA when automated systems are not performing as needed • Maintain computer and IT security; accept full responsibility for all transactions under personal badge, access, and verify codes • Protect electronic and printed files containing sensitive information from unauthorized release, loss, alteration, or deletion • Ensure all patients are identified with appropriate two patient identifiers per policy • Maintain zero breaches of privacy or confidentiality • Assess compliance with The Joint Commission (TJC) and other regulatory program review criteria governing service Qualifications • Must be eligible to obtain a Public Trust government security clearance; US Citizenship required • Must be a resident of the United States and reside within 50 miles of the Rocky Mountain Regional VA Medical Center • High School Diploma or GED equivalent • Oral and written proficiency in English • Basic computer skills with daily proficiency in Microsoft Office Suite • Typing speed of at least 50 words per minute (must complete typing test) • Basic medical terminology knowledge • Minimum 6 months of customer service experience • No health or physical disability restrictions that would interfere with the performance of assigned duties • Prior VA or federal healthcare administrative experience is preferred Location • Remote. Must reside within 50 miles of the Rocky Mountain Regional VA Medical Center, Aurora, CO Shift • Monday - Friday, 8:00 AM to 4:30 PM Pay Rate • Hourly Pay: $22.99/hr • Health & Wellness (H&W): $5.09/hr (H&W will be prorated based on enrollment in the benefits offered, including automatic enrollment in employer-paid plans) This position is contingent upon program award. We are proactively recruiting qualified candidates in advance of contract award. About CVP CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation. CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment. At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally.

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