Remote Customer Service Representative – Product Testing

Senior Client Delivery Manager - Revenue Cycle (REMOTE)

Enablecomp · Franklin, TN

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers' Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years. Position Summary The Senior Client Delivery Manager is a senior, client-facing operational consulting role responsible for delivering advanced operational insight, strategic guidance, and executive-level delivery for assigned client accounts. The Senior Client Delivery Manager operates as a trusted advisor to client executives and internal senior leaders, translating operational performance into strategic narratives, risk mitigation strategies, and forward-looking recommendations. This role leads complex client scenarios, shapes account-level strategy, and partners closely with the Client Delivery Director on escalations, strategic planning, and enterprise-level delivery-without formal people management responsibility. Key Responsibilities • Independently lead operational delivery for high-complexity, high-impact client accounts. • Serve as a strategic operational advisor to client executives and senior leadership. • Translate complex operational data, trends, root cause analysis results and risks into executive-ready insights and recommendations. • Develop forward-looking operational strategies aligned to client objectives and enterprise capabilities. • Proactively identify systemic issues, emerging risks, and optimization opportunities across the client lifecycle. • Guide clients through complex operational changes, performance improvement initiatives, and evolving service needs. • Own complex issue analysis and resolution strategy for assigned client accounts. • Lead advanced root cause analysis efforts across cross-functional teams. • Frame escalations with clear articulation of risk, impact, options, and recommended path forward. • Partner closely with the Client Delivery Director on high-risk, sensitive, or enterprise-impacting issues. • Monitor performance trends and assess effectiveness of remediation strategies over time. • Ensure consistent, professional, and transparent communication with clients during issue resolution. • Lead director-level operational reviews, strategic touchpoints, and complex client discussions. • Develop and deliver polished, insight-driven materials, presentations, and narratives. • Anticipate client questions and prepare data-backed responses and recommendations. • Establish credibility and trust with senior client stakeholders through consistent value delivery. • Lead internal account strategy discussions, aligning stakeholders on priorities, risks, and action plans. • Advocate for client needs while balancing enterprise standards, scalability, and operational realities. • Provide informal guidance and mentorship to Client Delivery Specialists and Managers. • Act as a subject matter expert for complex workflows, client scenarios, and operational challenges. • Contribute to the development and evolution of Client Delivery frameworks, methodologies, and standards. • Identify recurring themes and systemic issues across the client portfolio and recommend enterprise-level improvements. • Share insights, lessons learned, and best practices to elevate team effectiveness. • Support onboarding, training, and knowledge transfer initiatives within the Client Delivery function. • Partner with leadership on initiatives related to process optimization, change management, and operational innovation. • Other duties as assigned. Requirements and Qualifications • High School Diploma or GED required. Associates or Bachelor's Degree in Business, Healthcare Administration, Operations, or a related field preferred. • 4-6 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments • Deep understanding of operational workflows, data interpretation, and client support models • Strong written and verbal communication skills with the ability to convey operational information clearly • Demonstrated ability to independently manage client relationships and operational discussions • Advanced analytical skills with the ability to interpret data and translate it into actionable insight • Excellent written and verbal communication skills, including client-facing presentation experience • Proven ability to influence without authority in cross-functional environments • Timely and regular attendance. • Equivalent combination of education and experience will be considered • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Special Considerations and Prerequisites • Practices and adheres to EnableComp's Core Values, Vision and Mission. • Consultative mindset with a focus on problem-solving and continuous improvement. • Strong organizational skills and attention to detail. • Strategic mindset with a focus on long-term client value and partnership. • Trusted advisor mentality with enterprise awareness and accountability. • Exceptional professional judgment and decision-making capability. • Ability to receive feedback and apply it to improve performance and professional growth. • Professional presence appropriate for client-facing interactions. • Willingness to learn and adapt in a dynamic, evolving operational environment. • Demonstrated ability to escalate issues appropriately with clarity and confidence. EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you. Don't just take our word for it! Hear what our people are saying: "I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other." - Revenue Specialist "I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun." - Supervisor, Operations

Director, Client Success - Revenue Cycle - (REMOTE)

Enablecomp · Franklin, TN

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers' Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years. Position Summary The Director, Client Success, is responsible for managing and growing client relationships through hands on partnership and collaboration with both EnableComp operations and sales leadership. This role focuses on delivering exceptional service, aligning client expectations with internal capabilities, and driving satisfaction and retention through consistent, proactive communication. The Director acts as an extension of the client, translating needs into actionable plans, resolving challenges, and identifying opportunities to enhance performance and expand market share through consistent service that exceeds client expectations. Key Responsibilities • Participate in entirety of Client Lifecycle. Sales process, Implementations, Project Go Lives, Business Reviews, and identify additional Cross Sell opportunities • Will oversee Client Success activities for designated clients. • Communicate and coordinate with EnableComp Leadership to ensure all job duties as assigned are executed professionally and timely in accordance with EnableComp standard. • Acts as an "ambassador" for a fast-paced, detail oriented supportive team by facilitating friendly, courteous, efficient, and well-presented service to assigned clients. • Manages KPI metrics including, but not limited to, customer surveys, scoring and client retention goals. • Reviews, understands and tracks assigned client's performance goals and meets regularly with assigned clients to review their status and progress with an emphasis on highlighting EnableComp's value proposition and ROI across product lines. • Generates EnableComp's monthly and quarterly reporting packages, delivers to assigned clients timely, and ensures they consistently reflect the pertinent EnableComp metrics and benchmarks. • Collaborates with internal teams to develop and implement client specific strategies and action plans for communication, resolution of open internal/external items and maximization of current and future revenue, including the identification of cross-sell opportunities. • Works closely with IT and Product Support teams regularly on file corrections, updates, and automation. • Schedules and attends regular meetings or conference calls with assigned clients to discuss status and reports and ensures the necessary EnableComp team members contribute appropriately. • Develops agendas and other presentation materials, create meeting summaries and generate meeting deliverables. • Assists Implementation with the roll-out of any process update/rollout initiatives and manage client deliverables post-implementation. • Manages and controls client obligations, maintaining a high level of customer satisfaction at all levels of the organization. • Participates in internal client account review meetings (sales forecast, at risk, etc.). • Use of independent judgement and discretion as it relates to responsibilities detailed above. • Other duties as required. Requirements & Qualifications • Bachelor's Degree in Business, Sales/Marketing or other related field of study • Must have 7-10 years demonstrated experience in account management in the healthcare technology industry, specifically engaging hospital revenue cycle management. • Equivalent combination of education and experience will be considered. • Experience with claims billing and IT/EDI systems preferred. • Experience with CRM software (e.g. Salesforce.com) • Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook). • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Key Considerations & Prerequisites • Effective polished professional presentation skills for developing/communicating analytics, results and ROI to all stakeholders. • Strong passion for serving the needs and expectations of the client. • Must be a self-starter and able to work independently as well as partner and collaborate with internal departments and leaders. • Excellent written and oral communication skills to communicate with internal stakeholders and external clients. • Demonstrated experience managing stressful situations effectively through difficult conversations, communicating obstacles, challenges and developing action plans to present to management. • Demonstrates a consultative relationship style both internally and externally; is a team player and has a positive-can-do attitude. • Strong analysis and problem-solving skills. • Must be able to manage conflicting priorities, while being extremely adaptable and flexible. • Up to 30% travel required. EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you. Don't just take our word for it! Hear what our people are saying: "I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other." - Revenue Specialist "I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented an

Full-time Licensed Mental Health Therapist - Remote Opportunity

Union Counseling Center · Wichita, KS

Position Overview We invite applications for a full-time Licensed Mental Health Therapist role at the Union Counseling Center, located in Wichita, Kansas. This position offers a unique opportunity to deliver remote mental health care within an outpatient office setting. As a key member of our dedicated team, you will engage in providing therapy that emphasizes cultural sensitivity and inclusivity to support a diverse patient base. About the Organization Union Counseling Center is committed to bridging gaps in mental health services across various communities. We specialize in catering to individuals from a spectrum of backgrounds, including ethnic minorities, the LGBTQ+ community, and immigrant populations. Our mission is to foster mental well-being through accessible, individualized treatment in a compassionate environment that respects and values each patient's unique experiences. Work Environment This position is fully remote, which allows for flexibility while maintaining a collaborative team atmosphere. Our outpatient office reaches clients all across Wichita, providing services that are accessible and tailored to meet the varying needs of those we serve. You will utilize advanced tools and technologies to ensure efficient service delivery while fostering strong therapeutic relationships. Key Responsibilities • Conduct thorough and culturally sensitive mental health assessments that inform tailored treatment plans for your patients. • Utilize evidence-based interventions specific to the cultural backgrounds and individual needs of each patient, facilitating their journey to recovery and self-discovery. • Lead individual, family, and group therapy sessions, addressing a wide array of mental health concerns while promoting resilience, coping strategies, and overall well-being. • Collaboratively engage with multidisciplinary teams, including psychiatrists and psychologists, to provide holistic and comprehensive care for patients. • Provide crisis intervention and actionable support during acute mental health emergencies, ensuring effective and timely responses. • Educate patients and their families about mental health conditions, discussing treatment options and available community resources to facilitate informed decision-making. • Maintain meticulous and confidential patient documentation, adhering to legal, ethical, and organizational standards. • Participate actively in case conferences, team meetings, and ongoing cultural competency training sessions to continually enhance service delivery. • Stay abreast of current research, best practices, and innovative methodologies to enhance the therapeutic experience and outcomes for your patients. Patient Population / Client Focus This role specifically focuses on providing mental health services to a richly diverse clientele, including individuals from various ethnic backgrounds, LGBTQ+ members, and those from immigrant communities. You will play a significant role in addressing the unique mental health challenges and barriers these populations face, ensuring their cultural contexts are respected and factored into their care plans. Qualifications • Master's degree or higher in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology from an accredited institution. • A current and valid professional license as either LCMFT, LMFT, LCPC, or LCSW-C to practice in the state of Kansas. • In-depth understanding of mental health disorders and demonstrated proficiency in evidence-based treatment modalities. • Experience facilitating individual and group therapy sessions that apply culturally responsive methodologies. • Strong crisis intervention abilities with a calm demeanor in high-pressure situations. • Excellent interpersonal and communication skills, foundational for building rapport with clients from different backgrounds. • Proficient in utilizing electronic health record (EHR) systems and related technologies to document patient interactions and treatment plans efficiently. • Commitment to ethical practice, confidentiality, and maintaining professional boundaries. • A collaborative mindset to work effectively within a multidisciplinary team setting. Preferred Experience • Previous experience in outpatient mental health settings, particularly with multicultural populations. • Engagement in continuous education and training focusing on diversity, equity, and inclusion in mental health practices. • Familiarity with community resources available to assist patients outside of therapy. Compensation and Benefits The salary range for this position is competitive, offering between USD 70,000 and 100,000 annually. In addition, we provide a robust benefits package that includes: • Comprehensive healthcare benefits. • Retirement savings plan with employer-matching contributions. • Generous paid time off (PTO) along with holiday pay. • Professional liability insurance coverage. • Support for continuing education and professional development. • Career growth opportunities and leadership pathways within the practice. • A nurturing and inclusive work culture that values each team member's contributions. Career Growth Opportunities At Union Counseling Center, we prioritize not only the mental health of our patients but also the professional development of our staff. As you grow within our organization, you will have access to numerous leadership and mentorship opportunities that can further your career in mental health therapy. We will support you in expanding your skill set and obtaining credentials or certifications that align with your professional aspirations. Why Join Our Team Joining our team means becoming part of a supportive and proactive community dedicated to improving mental health outcomes for those we serve. You will find an environment that encourages collaboration, innovation, and compassion. By working at Union Counseling Center, you will directly contribute to making a significant impact in the lives of diverse individuals and communities. Application Information If you are a dedicated and culturally competent mental health professional looking to make a meaningful difference, we invite you to apply. Please submit your resume highlighting your relevant experience and your commitment to cultural sensitivity in mental health practice. Together, let's make a positive change in the field of mental health!

Position Overview Young Harmony Counseling Services, LLC is seeking a dedicated and licensed Mental Health Counselor (LMHC, LMFT, LICSW) to join our innovative team in a fully remote position. In this role, you will be pivotal in delivering high-quality mental health services through our telehealth platform, providing comprehensive care to individuals experiencing mental health challenges. About the Organization Young Harmony Counseling Services, LLC is committed to enhancing the mental well-being of our community by offering personalized counseling services. We pride ourselves on our compassionate approach and commitment to improving mental health outcomes. Our team is composed of experienced professionals who share a passion for helping others and making a positive impact on mental health. Located in Tumwater, Washington, we leverage technology to reach clients in need, allowing flexibility and accessibility in care. Work Environment As a fully remote position, this role offers the flexibility to work from any location while connecting with clients through advanced telehealth technology. You'll be engaging with clients in a supportive and collaborative environment, utilizing video conferencing and electronic health records to ensure seamless service delivery. Our digital ecosystem is designed to foster efficient communication and effective service management, ensuring you can focus on what matters most—providing excellent mental health care. Key Responsibilities In your capacity as a Mental Health Counselor, your essential job duties will include: • Conducting individual therapy sessions via telehealth platforms to assess clients' mental health needs and develop appropriate treatment plans. • Providing psychoeducation on various topics, including perinatal mental health, and facilitating resources for clients' support. • Collaborating with a multidisciplinary team to address social service needs, advocating for clients by liaising with local agencies and civic organizations. • Establishing and nurturing relationships with potential referral sources, such as hospitals and outpatient programs, to generate intake referrals. • Maintaining strict confidentiality and adhering to ethical standards in line with the United States Psychiatric Rehabilitation Association's Code of Ethics. • Conducting comprehensive psychosocial assessments to inform tailored treatment plans and monitor client progress. • Facilitating consumer group therapy sessions to foster a sense of community and shared experiences among clients. • Participating in team meetings, contributing to case discussions, and actively engaging in ongoing training and professional development sessions. Patient Population / Client Focus Our counseling services cater to a diverse clientele ranging from individuals facing general mental health issues to those requiring specialized support in areas such as postpartum challenges. Your role will empower clients to navigate their mental health journeys, providing them with tools and strategies essential for personal well-being. The emphasis on telehealth allows you to connect with clients from various backgrounds and geographical locations, enhancing their access to mental health resources. Qualifications To thrive in this role, candidates must meet the following qualifications: • Possession of a valid Social Work License in accordance with state regulations (LMHC, LMFT, LICSW). • A Master's degree in Psychology, Counseling, Social Work, or a related field. • The ability to effectively coordinate and communicate with a multidisciplinary team in an outpatient mental health setting. • Exceptional communication skills, demonstrating the capacity to listen, share insights, and respect the expertise of colleagues and clients alike. • A clean professional record, free from Medical Malpractice Claims, verified through third-party checks. • Authorization to work in the United States. Preferred Experience While not mandatory, the following experiences will be beneficial for candidates: • Prior experience with telehealth platforms and virtual counseling methodologies. • Familiarity with JCAHO, Medicaid, and Department of Behavioral Health standards. • Experience working in dynamic team environments that emphasize collaborative care. Compensation and Benefits The position offers a competitive salary in the range of USD 100,000 to 105,000 annually, reflecting your education, experience, and dedication to client care. In addition to a strong salary, employees enjoy a robust benefits package, including: • Professional liability insurance for peace of mind. • Access to an employee assistance program offering mental health support. • A workload designed to minimize paperwork while maximizing client interaction and support. • Full caseload opportunities that contribute to a fulfilling and productive work schedule. • Comprehensive medical, dental, and vision insurance plans. • Life and disability insurance for added security. Career Growth Opportunities At Young Harmony Counseling Services, we believe in investing in our staff. You will have opportunities for professional development through ongoing training and participation in workshops and conferences. We encourage advancement within the organization and actively support counselors in pursuing further education and certifications to enhance their skill sets. Why Join Our Team Joining Young Harmony Counseling Services means becoming part of a dedicated team focused on making a real difference in people's lives. You will have the autonomy to pursue innovative therapeutic practices while receiving the support from experienced colleagues. If you are driven by the desire to empower individuals and improve mental health well-being through effective counseling, we invite you to apply. Application Information If you are ready to embark on a rewarding career as a Mental Health Counselor with Young Harmony Counseling Services, please submit your cover letter and resume online. We look forward to reviewing your application and potentially welcoming you to our supportive team dedicated to enhancing mental health through compassionate care.