Assistant Store Manager - Operations
The Home Depot · Council Bluffs, IA
Job description(tap to read)
Operations Assistant Store Manager In Training With a career at The Home Depot, you can be yourself and also be part of something bigger. Operations Assistant Store Manager in Training (OASM-IT) will gain hands-on experience in the key responsibilities and functions of a Operations Assistant Store Manager at The Home Depot. The OAM - IT will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. Throughout their training, OAMs in Training will become familiar with Manager on Duty duties and learn to manage various aspects of the store, including associates, sales, customer service, safety standards, product availability, store presentation, and overall profitability. They will learn to oversee the smooth operation of several key areas, including the Customer Service Desk, Receiving, Tool Rental, Order Fulfillment, Lot Loaders, and the Back Office. OASMs in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and operational field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. OASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the OASM-IT training period, which will be up to 6 weeks, you will be learning to execute OASM key responsibilities. Key Responsibilities • 50% Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments. • 15% Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly • 15% Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations. • 10% Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP's), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink. • 10% Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Direct Manager/Direct Reports • This position reports to Store Manager • This position has 0 direct reports. Travel Requirements • Typically requires overnight travel less than 5% of the time. Physical Requirements • Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). Working Conditions • Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion. Minimum Qualifications • Must be eighteen years of age or older. • Must be legally permitted to work in the United States. Preferred Qualifications • Demonstrated ability to collaborate and work effectively with cross-functional teams Minimum Education • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Minimum Years of Work Experience • 3 Preferred Years of Work Experience • 3 Minimum Leadership Experience • 2 + years of leadership experience Preferred Leadership Experience • 3 + years of leadership experience Certifications • None Competencies • Action Oriented • Collaborates • Communicates Effectively • Customer Focus • Resourceful
Produce Associate Sam's Club #6472 3221 Manawa Centre Drive Council Bluffs, IA 51501-7672 R-231247 $19.00 - $27.00/hr* Full time Shifts may vary Position Summary... Why do our members choose to purchase fruits & vegetables at Sam's Club? Our members tell us one of the biggest reasons is they get quality & fresh food at low cost. As a part of our produce team, you'll make important decisions about the quality of the produce that members and their families eat by ensuring availability, cleanliness and freshness. You will be in the front-lines of customer service your smile makes a difference and you can help enhance the member's shopping experience. Come, be a part of a team that offers our members more for less. What you'll do... • Be a Team Member: Maintains up-to-date knowledge of the products; collaborating with cross functional teams and helping educate other associates on tools, tasks, and resources; communicating effectively and developing interpersonal skills for providing customer service; and being flexible to the needs of the business to work in other areas, tracking goods, maintaining in-stock levels, and controlling shrinkage in a timely manner. • Be an Expert: Understands the processes and specifications related to quality of various types of produce merchandise (for example, taste, preparation method or use, seasonality); preparing (trim, crisp, package, scale) products according to established standards; maintaining product safety and following company sanitation guidelines; and adhering to applicable laws, regulations, and company policies related to produce quality. • Be a Techie: Leverages digital tools to drive sales, improve the shopping experience, and elevate associate engagement; utilizing hand held technology to make immediate business decisions related to production, training, and product quality with the member in mind; adapting to new tools and encouraging others to use them. • Be an Owner: Drives the performance of the area; utilizing digital tools; using perpetual inventory management techniques to stock and rotate department products; ensuring quality and date control standards; eliminating waste; guiding peers and providing attention to customer needs; assisting customers according to company policies and procedures. • Be a Talent Ambassador: Being an advocate for the department and the club by valuing the member's experience in meat area and modeling high quality service and products; executing the basics at highest possible level of quality; and exhibiting energy, commitment, and passion for the work. • Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices. • Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications I acknowledge that the position for which I am applying requires me to successfully complete all job required trainings and assessments within a prescribed time period if I receive the position. Must be 18 years of age or older Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Primary Location... 3221 MANAWA CENTRE DRIVE, COUNCIL BLUFFS, IA 51501-7672, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
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