$22.99/hr
Medical Support Assistant (Medical Receptionist)
Customer Value Partners · Slaton, TX
Job description(tap to read)
Overview CVP seeks Medical Support Assistants (MSA) to join our team in support of the Eastern Colorado VA Health Care System, Rocky Mountain Regional VA Medical Center located at 1700 North Wheeling Street, Aurora, CO 80045. This is a full-time, remote position supporting the VISN 19 Office of Community Care (OCC). Candidates must reside within 50 miles of the Rocky Mountain Regional VA Medical Center. Working hours are Monday through Friday, 8:00 AM to 4:30 PM local time, excluding federal holidays. As an Medical Support Assistant, you will coordinate care between VA and community providers, schedule appointments, and ensure Veterans receive timely and appropriate care. Responsibilities • Perform appointment scheduling, tracking, and pre- and post-appointment contacts in accordance with VHA Directive 1230, Outpatient Scheduling Processes and Procedures, and VHA Directive 1232, Consult Management • Coordinate and authorize Veteran care with community providers that the VA does not supply or cannot supply in a timely manner • Process community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) and other systems as needed • Validate and update patient demographic information, including phone number, address, next of kin, emergency contact, and insurance capture • Ensure all necessary health and administrative information is processed and integrated into the Computerized Patient Record System (CPRS) and Veterans Health Information Systems and Technology Architecture (VistA) • Screen and receive phone calls in a courteous and timely manner; answer the phone within 5 rings and follow appropriate telephone etiquette • Respond to telephone inquiries regarding the delivery of services • Maintain proficiency and daily use of VA software including CPRS, VistA, CTM, VetLink, HSRM, PPMS, and Microsoft Office Suite products including Word, Excel, Outlook, and Microsoft Teams • Open and close clinics daily and update no-shows within 24 hours of appointment • Monitor incoming and outgoing faxes and mail in accordance with HIPAA standards • Retrieve and respond to voicemail within 48 business hours • Complete an average minimum of 20 cases per day over a weekly period • Communicate with internal medical providers on rules and regulations for VA Community Care and advise on appropriate processes • Serve as a Patient Relations Representative; actively listen to feedback and patient concerns and resolve patient complaints and co-worker concerns in a tactful, professional manner • Work collaboratively with the Lead Scheduler and scheduling team to ensure all schedulers are competent and represent the VA in a positive, proactive manner • Notify supervisor and Lead MSA when automated systems are not performing as needed • Maintain computer and IT security; accept full responsibility for all transactions under personal badge, access, and verify codes • Protect electronic and printed files containing sensitive information from unauthorized release, loss, alteration, or deletion • Ensure all patients are identified with appropriate two patient identifiers per policy • Maintain zero breaches of privacy or confidentiality • Assess compliance with The Joint Commission (TJC) and other regulatory program review criteria governing service Qualifications • Must be eligible to obtain a Public Trust government security clearance; US Citizenship required • Must be a resident of the United States and reside within 50 miles of the Rocky Mountain Regional VA Medical Center • High School Diploma or GED equivalent • Oral and written proficiency in English • Basic computer skills with daily proficiency in Microsoft Office Suite • Typing speed of at least 50 words per minute (must complete typing test) • Basic medical terminology knowledge • Minimum 6 months of customer service experience • No health or physical disability restrictions that would interfere with the performance of assigned duties • Prior VA or federal healthcare administrative experience is preferred Location • Remote. Must reside within 50 miles of the Rocky Mountain Regional VA Medical Center, Aurora, CO Shift • Monday - Friday, 8:00 AM to 4:30 PM Pay Rate • Hourly Pay: $22.99/hr • Health & Wellness (H&W): $5.09/hr (H&W will be prorated based on enrollment in the benefits offered, including automatic enrollment in employer-paid plans) This position is contingent upon program award. We are proactively recruiting qualified candidates in advance of contract award. About CVP CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation. CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment. At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally.
$80k–$100k/yr
Fully Licensed Mental Health Counselor - Telehealth Specialist
Phoenix Behavioral Counseling Services, LLC · Wichita, KS
Position Overview We are seeking dedicated and fully licensed Mental Health Counselors to join Phoenix Behavioral Counseling Services, LLC, a compassionate community mental health center based in Wichita, Kansas. This full-time, remote position offers the opportunity to deliver mental health support and therapy through telehealth services, allowing you to positively impact the lives of clients from the comfort of your own home. About the Organization At Phoenix Behavioral Counseling Services, LLC, we are committed to enhancing mental health care accessibility for all individuals in our community. Our vibrant center focuses on fostering a diverse and inclusive environment where both clients and therapists can thrive. We believe that everyone deserves high-quality mental health support, and we strive to reduce stigma while promoting mental health awareness in Wichita and beyond. Work Environment This role operates within a supportive remote work environment that emphasizes collaborative teamwork and continuous learning. Our telehealth facility allows therapists to connect with clients across different backgrounds, making it a unique opportunity to experience various client dynamics. You will work alongside case managers, psychiatrists, and a range of allied health professionals who are all committed to providing comprehensive mental health care. Key Responsibilities • Conduct detailed comprehensive assessments of clients during initial sessions to identify their mental health needs and create tailored treatment plans that align with evidenced-based practices. • Provide therapy sessions via video conferencing software, employing various therapeutic modalities such as cognitive-behavioral therapy (CBT), dialectical behavior therapy (DBT), and mindfulness techniques to address a wide range of emotional and psychological issues. • Collaborate with a multidisciplinary team to ensure that clients receive coordinated care that is holistic and effective, helping to bridge the gap between therapy, medication management, and support services. • Engage in crisis intervention strategies to support clients who may be experiencing acute distress or emergency situations, demonstrating therapeutic skills and empathetic communication. • Participate in community outreach events and educational initiatives tailored to promote mental health awareness, educate the public, and de-stigmatize mental health issues. Patient Population / Client Focus This role requires a commitment to serving a diverse client population that includes individuals from various ethnic, cultural, and socioeconomic backgrounds. You will work with clients facing issues such as anxiety, depression, trauma, and relationship challenges. Your work will contribute significantly to their overall well-being and mental health resilience. Qualifications • Possession of an independent and active license as a Licensed Clinical Social Worker (LCSW), Licensed Specialist Clinical Social Worker (LSCSW), Licensed Clinical Professional Counselor (LCPC), Licensed Clinical Marriage and Family Therapist (LCMFT), or Doctor of Psychology (PsyD). • A master's or doctoral degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology is required for this position. • Exceptional communication and interpersonal skills are necessary to establish rapport and maintain therapeutic relationships with clients. • Demonstrated cultural competence and sensitivity to effectively support individuals from various diverse backgrounds. • Strong organizational and time-management skills to ensure accurate and timely documentation within our electronic health record (EHR) systems. Preferred Experience • Experience within a community mental health setting or familiarity with telehealth service delivery is highly preferred. • A solid understanding of mental health diagnoses and treatment protocols. • Proficiency in using teletherapy platforms and EHR systems to provide seamless service delivery. Compensation and Benefits Our compensation package includes a competitive salary ranging from $80,000 to $100,000 per year, depending on your experience and credentials. Additionally, we offer a range of benefits including: • Comprehensive health insurance covering medical, dental, and vision plans to ensure you and your family are well taken care of. • Professional liability insurance for peace of mind in your practice. • Generous paid time off (PTO) and holiday benefits that encourage a healthy work-life balance. • Opportunities for professional development and continuing education, enabling you to enhance your skills and stay current in the mental health field. • A collaborative team environment that provides ongoing supervision and support, allowing you to excel professionally and personally. Career Growth Opportunities At Phoenix Behavioral Counseling Services, LLC, we value the career growth of our therapists. We offer pathways for professional advancement, mentorship programs, and opportunities to specialize in areas such as trauma-informed care, child and adolescent therapy, or substance abuse treatment. Continuous learning and development is a crucial aspect of our organizational culture. Why Join Our Team If you are a licensed mental health therapist passionate about making a meaningful difference in the lives of individuals while promoting accessible care for diverse populations, we invite you to apply. Joining our dedicated team at Phoenix Behavioral Counseling Services means you will be part of a supportive community that values innovation, compassion, and excellence in mental health care. Application Information If you feel aligned with our mission and meet the qualifications outlined above, we encourage you to submit your resume and a cover letter detailing your relevant experience. Become a vital part of our growing community and help us enhance the mental health and well-being of individuals in Wichita and across our telehealth network.
Position: Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 – $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging — just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day — and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health plans if qualified through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities • Meet with families virtually to help them select benefit programs that align with their goals. • Build trust, answer questions, and guide clients through enrollment. • Manage a personal book of business and maintain long-term relationships. • Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile • Self-motivated, positive, and eager to grow. • Excellent communicator — friendly, confident, and authentic. • Comfortable using Zoom and other online communication tools. • Must be a U.S. or Canadian citizen. • Passionate about helping others and building meaningful relationships. No prior insurance experience is required — only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom — apply today.
Position: Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 – $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging — just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day — and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health plans if qualified through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities • Meet with families virtually to help them select benefit programs that align with their goals. • Build trust, answer questions, and guide clients through enrollment. • Manage a personal book of business and maintain long-term relationships. • Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile • Self-motivated, positive, and eager to grow. • Excellent communicator — friendly, confident, and authentic. • Comfortable using Zoom and other online communication tools. • Must be a U.S. or Canadian citizen. • Passionate about helping others and building meaningful relationships. No prior insurance experience is required — only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom — apply today.
Position: Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 – $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging — just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day — and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health plans if qualified through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities • Meet with families virtually to help them select benefit programs that align with their goals. • Build trust, answer questions, and guide clients through enrollment. • Manage a personal book of business and maintain long-term relationships. • Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile • Self-motivated, positive, and eager to grow. • Excellent communicator — friendly, confident, and authentic. • Comfortable using Zoom and other online communication tools. • Must be a U.S. or Canadian citizen. • Passionate about helping others and building meaningful relationships. No prior insurance experience is required — only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom — apply today.