Customer Service Representative

SDS Pharmaceutical Delivery DriverIf you have a spotless driving record, a dependable vehicle and the drive to come through for people in need, please fill out our driver form to become one of our delivery contractors.Advantages of Contracting with SDS-RxDrive with Purpose – important medical deliveries to people in needDrive packages, not people – never worry about who's getting in your carResponsibilities:Follow delivery routes and time schedules for accepted routes/jobs.Deliver a variety of pharmaceuticals and equipment.Use own vehicle to complete accepted delivery jobs.Load and unload totes/bags.Totes/bags are generally under 20lbsHandle delivery paperwork as instructed.Use own smartphone to enter delivery information.Qualifications:21 or older.Valid US driver's license for at least 3 yearsNo more than 3 combine at-fault accidents and/or moving violations in the past 3 yearsOwn your own vehicle. This route requires a 2011 or newer SUV or larger vehicle.Carry current vehicle insurance and can meet $100/300k Bodily Injury coverage minimum requirement.Can pass a criminal background check, motor vehicle record check and drug screen.Location may require you to obtain LLC if you do not already have one.

Responsibilities include: Handling of merchandise into and/or out of the warehouse facility; Performing duties within the assigned area of warehouse operations; Supporting all areas of the warehouse as needed; Possessing a positive attitude and strong dedication to providing quality work at all time

Driver appreciation events at all our terminals throughout the year with food, prizes, and giveaways, with management and vendors there to get our driver's feedback and show that our drivers are who really makes Heartland Express what we are. Our drivers are some of safest, most experienced drivers

Job Summary: All drivers run daily routes with frequent stops and are required to load packages onto hand trucks and unload product at each stop on the assigned route in the order they are designated by the Transportation Department Manager. The candidate will operate successfully in a cross-dock model picking up a loaded truck from a nightly delivery at the assigned loading dock and returning the empty truck back to the assigned lot at the end of the route. May be required to assist occasionally with loading-trucks, palletizing product, and performing other duties as assigned by Supervisor or Manager. RESPONSIBILITIES • Provide technical, customer relations, and personnel management for major programs and projects. • Runs routes efficiently, meeting or exceeding designated route times • Unload product from trailer, by hand or using a hand cart, and place in designated customer storage areas. May include transporting product down ramps, stairs, or docks, in all weather conditions. • Frequently lift, push, or move product that weighs 1-75 pounds, up to 100 pounds; frequently reach up to 72” to stack and unstack pallets and hand cart; constantly bend and twist while loading and unloading product, and retrieving items from trailer. • Verify delivery of items with customer and obtain proper signatures. Contact management for authorization when discrepancies are on invoices. Communicate all errors/returns. • Calls in when a customer does not receive their entire order (shorts) • Handles any customer complaints professionally • Handles company equipment properly, follow written driver safety rules, and performs a pre-trip inspection. Perform pre-trip and post-trip responsibilities in accordance with Department of Transportation (DOT) regulations and Sysco policies and procedures QUALIFICATIONS Education • Degrees/Certificates Minimum Required: • High School or GED or equivalent Experience • One-year route delivery experience or applicable background driving a straight truck • Valid Commercial Driver's License – Class B (Class A preferred) • Commercial Vehicle Drivers must have the ability to read and speak the English language sufficiently to converse with the general public, to understand highway traffic signs and signals in the English language, to respond to official inquiries, and to make entries on reports and records. Skills • Operate vehicle in a variety of traffic and weather conditions. • Meet or exceed minimum productivity levels established by the Company. • Meet or exceed established cases per error goals • Demonstrate strong customer relations and problem resolution skills. • Effectively plan and organize work activities independent of direct supervision. • Develop a good working knowledge of product and inventory control techniques and procedures. • Maintain ongoing inter-department communications related to routing, safety, and customer relations. • Proven ability to communicate articulately and perform simple arithmetic (Experience in handling money preferred) • Building Customer Loyalty • Managing Work • Adaptability • Building Trust • Follow-up • Communication OTHER INFORMATION • Frequent lifting of product up to 50 lbs. during the shift, infrequent lifting to 80 lbs. • Must be able to climb on and off the box of the truck • Frequent bending, squatting, pushing, and pulling • Must be able to work in confined spaces