Customer Resolution Manager
Airgas, Inc · Tulsa, OK
Job description(tap to read)
Customer Resolution Manager Location: Tulsa, OK - W. 7th St. - Management How will you CONTRIBUTE and GROW? At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. Airgas is Hiring for a Customer Resolution Manager in Tulsa, OK! The Customer Resolution Manager is a key leadership position that will oversee a team of CX Supervisors and Customer Experience Specialists (CXSs) primarily responsible for the management, investigation, and resolution of customer disputes. The Customer Resolution Manager will act as the primary point of contact between the region CX teams, region leadership regarding dispute management and root-cause analysis. They will develop and implement strategies focused on resolving disputes rapidly, reducing dispute volume, and delivering an exceptional customer experience while working closely with the AR Manager. Effectively lead and oversee the regional dispute resolution organization, directly managing CX Supervisors and Customer Experience Specialists (CXSs). Serve as the primary point of contact and operational liaison between the regional dispute team and the Central Division Business Service Center. Communicate effectively on a regular cadence to senior executives on strategies, goals, status, and performance of dispute resolution metrics and root-cause trends. Establish clear team accountability for achieving critical benchmarks and key performance metrics (e.g., dispute cycle time, root-cause elimination) set by the CX Director and Division leadership. Provide consistent coaching, mentoring, and performance management to foster a dynamic, high-performing team of Supervisors and Specialists. Partner cross-functionally with the AR Manager and field operations to address underlying dispute causes and streamline the resolution workflow. Foster a collaborative and customer-centric team environment focused on anticipating issues and ensuring rapid, satisfactory resolution. Ensure the delivery of exceptional customer service and experience throughout the AR and collections processes to build customer loyalty and advocacy. Champion the goal of creating an effortless customer experience to drive increased customer retention and purchases. Partner with the regional CX field teams to drive projects that improve the customer experience. Are you a MATCH? Knowledge, Skills and Abilities: Strong leadership skills to effectively lead and direct the work of others both locally and virtually, and display behaviors and attitudes consistent with Airgas' Core Values Collaborative and strong ability to connect and influence multiple leadership levels, demonstrate a sense of urgency, and provide exceptional customer service to internal and external customers. Ability to work independently and proactively. Critical thinker and problem solver. Strong strategic planning/project management Adaptive and entrepreneurial approach: demonstrates flexibility, energy, and initiative in fast-paced, unpredictable, and matrix business environment Strong proficiency in both Google Suite and Microsoft Office required - Word, Excel, PowerPoint, Docs, Sheets, Slides, Gmail, Forms, Google Drive, Meets and Hangouts. Experience with SAP and integrated reporting systems is a plus. Ability to communicate effectively on a regular cadence to senior executives on strategies, goals, and status. Strong business aptitude, and expert knowledge of Customer Service in a decentralized retail distribution environment to anticipate a wide range of future needs and opportunities and facilitate development of complex solutions. Ability to travel on periodic basis Required Education & Experience: Bachelor's degree in business management; marketing or related field preferred. 5+ years in roles leading Back Office functions and/or Customer Service for multi business unit operation; preferably within consumer facing, distribution environments. 3+ years motivating, influencing and leading dynamic high performing teams. Your DIFFERENCES enhance our PERFORMANCE At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. About Airgas Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients. Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career whatever path you choose. Equal Employment Opportunity Information We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
Hair Stylist - The Walk at Tulsa Hills
Great Clips · Tulsa, OK
Join a locally owned Great Clips® salon team and enjoy a rewarding career doing what you love! Whether you're an experienced stylist or a recent graduate, we're excited to meet you. Why you'll love it hereGreat Clips salons give you everything you need to succeed: • Great, reliable hourly wage plus tips • Flexible scheduling with dependable retail hours • Job stability and a steady flow of customers driven by the marketing of the largest hair salon brand in the world — no self-marketing to find clients, booth rent or hidden fees, and no appointments required • Skill training, one-on-one technical coaching, and ongoing development through Great Clips University (GCU) • Exclusive discounts on professional salon tools and products • Potential for promotions to management, career growth and development opportunities, and recognition for great performance • Innovative salon technology — like Online Check-In and the Great Clips App — that helps take care of the busy work so you can focus on what you love most: delivering great haircuts • A team environment where stylists help each other succeed • Consistent income you can count on — without upselling pressure, commission stress or competition for walk-ins Employee offerings like medical benefits and paid time off (PTO) may be available at certain locations. What you bring to the teamTo join the Great Clips salon team as a stylist or barber, you'll need: • A valid Cosmetology or Barber License (requirements vary by state/province) • A passion for haircutting and helping customers look and feel their best • A desire to listen and make a difference through excellent customer service and genuine connections • A team-oriented attitude and desire to contribute to a great team culture Who we areAs the world's largest salon brand, with over 4,400 locally owned and operated salons across the U.S. and Canada, Great Clips combines strong brand recognition, marketing, and support with a close-knit, team-oriented culture. We're passionate about cutting hair and providing great value for the whole family. Talented teams of skilled professionals, along with convenient hours and a great haircut experience, set us apart in our communities. FAQ • Q: How do I apply for this job? A: It's easy to apply. Submit your application online, and a salon owner of your local Great Clips salon will review it and follow up with next steps. Each salon is independently owned, so timelines may vary. • Q: Do I need a license to work at Great Clips? A: Yes. You'll need a valid Cosmetology or Barber License. Licensing requirements vary by state or province. • Q: Do I need to bring my own clientele? A: No. Great Clips salons provide a steady flow of customers, so you can focus on doing great hair without self-marketing or building a client list. • Q: Do Great Clips salons offer color services? A: No, Great Clips salons focus on haircutting. This allows stylists to work efficiently, build strong technical skills, and enjoy consistent, predictable days. All Great Clips® salons are independently owned and operated by third-party franchisees. Franchisees, not Great Clips, Inc., are responsible for all hiring and personnel matters at their individual salons.
Grocery Stocker - Overnight
Brookshire's Grocery · Tulsa, OK
Brookshire's Grocery - 4909 East 41st Street South - Responsibilities: Maintains full stock conditions on grocery display racks and shelves; Operates pallet jack to unload and reloads trucks; Ensures dated product is stocked, rotated, or discarded; Inspects product quality and maintains food safety standards; Provides friendly customer service and responds to questions
Hair Stylist - Harvard Square South
Great Clips · Tulsa, OK
Join a locally owned Great Clips® salon team and enjoy a rewarding career doing what you love! Whether you're an experienced stylist or a recent graduate, we're excited to meet you. Busy salon hiring for ongoing success and growth! Average hourly plus tips $20-$25 Paid training & holidays! Must have some evening and weekend availability Apply today! Why you'll love it hereGreat Clips salons give you everything you need to succeed: • Great, reliable hourly wage plus tips • Flexible scheduling with dependable retail hours • Job stability and a steady flow of customers driven by the marketing of the largest hair salon brand in the world — no self-marketing to find clients, booth rent or hidden fees, and no appointments required • Skill training, one-on-one technical coaching, and ongoing development through Great Clips University (GCU) • Exclusive discounts on professional salon tools and products • Potential for promotions to management, career growth and development opportunities, and recognition for great performance • Innovative salon technology — like Online Check-In and the Great Clips App — that helps take care of the busy work so you can focus on what you love most: delivering great haircuts • A team environment where stylists help each other succeed • Consistent income you can count on — without upselling pressure, commission stress or competition for walk-ins Employee offerings like medical benefits and paid time off (PTO) may be available at certain locations. What you bring to the teamTo join the Great Clips salon team as a stylist or barber, you'll need: • A valid Cosmetology or Barber License (requirements vary by state/province) • A passion for haircutting and helping customers look and feel their best • A desire to listen and make a difference through excellent customer service and genuine connections • A team-oriented attitude and desire to contribute to a great team culture Who we areAs the world's largest salon brand, with over 4,400 locally owned and operated salons across the U.S. and Canada, Great Clips combines strong brand recognition, marketing, and support with a close-knit, team-oriented culture. We're passionate about cutting hair and providing great value for the whole family. Talented teams of skilled professionals, along with convenient hours and a great haircut experience, set us apart in our communities. FAQ • Q: How do I apply for this job? A: It's easy to apply. Submit your application online, and a salon owner of your local Great Clips salon will review it and follow up with next steps. Each salon is independently owned, so timelines may vary. • Q: Do I need a license to work at Great Clips? A: Yes. You'll need a valid Cosmetology or Barber License. Licensing requirements vary by state or province. • Q: Do I need to bring my own clientele? A: No. Great Clips salons provide a steady flow of customers, so you can focus on doing great hair without self-marketing or building a client list. • Q: Do Great Clips salons offer color services? A: No, Great Clips salons focus on haircutting. This allows stylists to work efficiently, build strong technical skills, and enjoy consistent, predictable days. All Great Clips® salons are independently owned and operated by third-party franchisees. Franchisees, not Great Clips, Inc., are responsible for all hiring and personnel matters at their individual salons.
Diesel Technician - Tulsa
GFL Environmental · Tulsa, OK
Fleet Maintenance TechnicianUnder the guidance of shop leadership, assist in conducting preventative maintenance and basic repairs on both Diesel and Compressed Natural Gas (CNG) vehicles to maintain GFL's fleet in safe and continuous "road ready" condition.Essential Functions:Under the guidance of shop leadership or senior mechanics, assist with the inspection of brake systems, engine components, emission systems, steering mechanisms, wheel bearings and other important parts to ensure they are in proper operating condition.Basic knowledge of preventative maintenance including tire, oil and brake changes.Active participation in training classes and development opportunities to increase skills and working knowledge.Test drive trucks to diagnose malfunctions and ensure they are working properly.Under supervision, perform DOT, PM, brake and safety inspections on all vehicles. Perform PM and safety inspections.Complete work orders, order parts and perform other administrative duties as required daily.Complete work as scheduled by shop supervision or higher-grade technicians.Ensure safe working conditions and compliance with all safety regulations.Maintain a clean work area.Basic knowledge of Hydraulic systems.Education, Training, Experience and Licensing/Certification Requirements:Entry-level knowledge/experience of at least 1+ years.Willingness to learn more complex diagnostic and repair process.Knowledge of DOT, OSHA and other related state and federal regulations.Ability to communicate effectively across various levels of the organization and communicate with customers and external vendors.Ability to read, analyze, and interpret documents such as safety rules, operating, and maintenance instructions and procedural manuals.Experience using diagnostic software is preferred. Must be computer literate and willing and able to be trained in software systems.Class A or B Commercial Driver's License (CDL) preferred, or the willingness and ability to obtain one within six (6) months of employment.ASE certifications preferred.Physical/Mental Demands:Ability to stand, sit, walk, use hands and fingers, reach, stoop, kneel, crouch, crawl, talk, hear, climb, balance.Continuous concentrated mental and visual attention required.Visual requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.Ability to operate trucks and other equipment used as needed.Ability to use a computer and related devices, such as a keyboard or mouse or other related equipment, throughout the workday while seated at a desk or workstation.Ability to climb ladders, bend or stand for long periods of time.Ability to reach above shoulders and lift to 50 pounds and push/pull up to 100 pounds.#GFLTalentWe thank you for your interest. Only those selected for an interview will be contacted.GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com