Senior Assistant Store Manager

At Lids Sports Group, we don't just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan‑driven products and unforgettable retail experiences.Assistant Store ManagerGeneral Position SummaryAt Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids' products and services.Principle Duties & ResponsibilitiesPeople & TrainingAct as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.Administer the progressive steps of discipline to include verbal and written warning in absence of the Store Manager.Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code).Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up.Assist in recruiting and training store personnel on proper store operations and procedures.Encourage store associates' direct compliance of established company policies, procedures and guidelines including (but not limited to) safekeeping of company inventory, funds and property.Other duties as assigned.Customer ExperienceLead, execute and assist Lids selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers when live in-store through employee education.Adhere to current visual guidelines that include proper merchandising, signage, and store cleanliness.Maintain a professional appearance consistent with Company Dress Code Policy.OperationsExecute operations‑focused company-level directives, promotions, and initiatives (e.g. from Lids HQ).Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.Open and close the store as required following the procedures per the Operations P&P Manual.Product & Inventory ManagementProtect Company assets within guidelines of LIDS Retail policies.Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.Follow all policies to accurately manage store inventory including receiving, transferring, completing price change, and conducting product counts.Strategically organize the backroom to maximize efficiency, including arranging product / supplies to optimize space and productivity.Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.Maintain the look and feel of the store through day‑to‑day VM and store actions (e.g. ensuring product recovery, restock, destock, or minor VM changes.)Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell‑through strategy.Job Required Knowledge & SkillsEstablished ability to produce sales results while minimizing loss.Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.Ability to work unsupervised.What We OfferEmployee discounts and perks.Career development opportunities and professional training programs.A collaborative, innovative, and team‑oriented work environment.Early Wage Access options to provide added financial flexibility.Physical Demands & RequirementsAbility to occasionally lift up to 50 pounds.Ability to occasionally climb a ladder and work with hands overhead.Ability to constantly stand on shift.Ability to frequently walk on shift.Ability to frequently hear and communicate verbally with customers, employees, and other personnel.Ability to frequently visually observe the store and read written or digital information.Ability to frequently operate a computer and mobile Point‑of‑Sale system, as well as maneuver relative software programs.Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquiries related to reasonable accommodations, please contact HR@Lids.com.Reports ToStore ManagerAdditional InformationEmployment Requirements: Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States or Canada is a pre‑condition of employment for this position. Current or future employment‑based visa sponsorship is not available for this role.Equal Employment OpportunityWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.Notice to ApplicantsIn connection with your application, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Additional information collected may include government‑issued identification numbers, work authorization, emergency contact information, and other employment‑related information.Need Accessibility Assistance?Applicants who require accessibility assistance to submit an employment application may email hr@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.#J-18808-Ljbffr

Seasonal Position Available Tis the season for hiring! Are you looking for a fun seasonal position with the opportunity to earn extra money for the holidays and enjoy our Outfitter Discount? Join us for our national hiring event: Wednesday, October 7th and Thursday, October 8th 10 am - 7 pm Bass Pro Shop/Cabela's 1000 Bass Pro Dr, Altoona, Iowa 50009 Be prepared to interview for various positions on the spot! Apply prior to arrival to expedite the process at careers.basspro.com Position Summary The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance. Essential Functions • Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers. • Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela's CLUB Member or provides current member with a unique and exclusive experience. • Executes all Bass Pro Shops & Cabela's CLUB operational and compliance programs. • Demonstrates products to customers. • Remains knowledgeable of advertised sales. • Helps meet metric goals and objectives for self and store. • Keeps CLUB inventory accurate and keeping the CLUB Booth clean and organized. • Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications. • Provides daily feedback and reports in a timely and accurate manner. • Provides peer coaching, recognition, and support as a CLUB advocate and representative. • Provides service to all areas of the store based on business need. • All other duties as assigned Experience/Qualifications • Minimum Degree Required: High school diploma or equivalent experience • Experience: 0 to 2 Years of Experience Knowledge, Skills, and Ability • Excellent organization skills and attention to details. • Experience in a customer service environment. • Excellent verbal and written communication skills. • Adaptability to new processes and procedures. • Excellent self-motivation and initiative while unsupervised. Travel Requirements • N/A Physical Requirements • Stand and/or walk during shift to assist customers on the sales floor, etc. • Hear well enough to constantly communicate with others to exchange information • Constantly repeat motions that may include the wrists, hands and/or fingers • Constantly assess the accuracy, neatness and thoroughness of work assigned • Light work that includes lifting and moving objects up to 20 pounds constantly • Occasionally ascend or descend ladders, stairs, step stools, etc • Occasionally work in noisy environments Independent Judgement • Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices. Part Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! • Dental • Vision • Voluntary benefits • 401k Retirement Savings • Paid holidays • Paid vacation • Bass Pro Cares Fund • And more! Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com. Bass Pro Shops

Customer - Food Service

Kwik Trip · Altoona, IA

Customer - Food Service Coworker Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best customer and food service experience in clean, state of the art facilities. Requirements: • You must be at least 16 years of age to work in our stores • Great people skills • Enjoy a fast paced work environment • Maintain our in-store food program • Ability to problem solve challenges and shift priorities quickly • Desire to help customers • Maintain a clean and inviting store • Some weekend and holiday availability is required Kwik Trip has rated as a Top Workplace several years running, both nationally and in the states that we operate. We live by our mission, treating others how we would like to be treated and we strive to make a difference in people's lives. Our mission drives how we operate as a business as well as how we approach staffing our stores. We are a family owned company and share 40% of pre-tax profits with all their coworkers. Our teams are loaded with fun, ambitious and energetic people that make work enjoyable and brighten the days of our guests. Kwik Trip is an innovative company that offers a variety of career paths, from Retail Leadership to our Support Center and Production and Distribution Facilities. Many coworkers throughout the company have started as Customer - Food Service Coworkers and have developed the skills to take on new challenges and roles within the company. Similar positions would be: Customer Service, Food, Cashier, Cook, Server. Kwik Trip, Inc. is a family-owned, Midwest company, in operation since 1965. We are dedicated to serving our guests and coworkers while treating everyone like family. Along with our award-winning culture, we are proud to be an Equal Opportunity Employer.

Customer Service - Service Advisor

Jobtailor · Altoona, IA

Greet customers promptly and provide friendly, competent customer serviceCoordinate the service center's scheduling and workflowCreate estimates and work orders, finalize payments, follow cash-handling policies, order parts, and collect payment for jobsAnswer customer questions about service outcomes and consult with Technicians as neededApply marketing and sales strategies to finalize transactionsConsult with Technicians about needed repairs and communicate repair needs to customersIncrease knowledge of products and services to understand industry needsCommunicate customer needs to Technicians and technician recommendations to customersKeep customer-facing items clean, stocked, and up to dateReceive merchandise, stock showroom products, and update pricingMaintain understanding of the Boss Shop Warranty processAssign work to Technicians within company guidelinesFollow company safety policies and proceduresReport to work promptly when scheduledAssist with other duties as assignedRequirementsRetail or guest service experience preferredValid Driver's license and insurable to driveAble to maintain working knowledge of parts inventoryAble to complete the Service Advisor New Team Member Training within the first 90 days of employmentAble to work on the computer system efficientlyAbility to read, write and perform math skillsMust possess a positive, enthusiastic attitudeMust be flexible with the ability to adapt to change when requiredDemonstrates excellent communication skillsAbility to work a flexible schedule to meet the needs of the business, may require weekends and eveningsMust have reliable transportation and phoneMust be able to communicate in EnglishAble and willing to deliver friendly, courteous, and prompt customer serviceAble and willing to work cooperatively with other team membersMust occasionally lift and/or move up to 50 lbs.Must frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hearMust occasionally sit, climb, balance, stoop, kneel, crouch, or crawlCore CompetenciesDemonstrates strong customer service skills, effective communication, and the ability to coordinate workflow in a retail environment. Proficient in managing service estimates, payments, and inventory while adhering to company policies and safety procedures.Highest-signal resume keywordsCustomer ServiceCommunication SkillsRetail ExperienceParts Inventory ManagementFlexible ScheduleATS Optimization KeywordsHard SkillsService Advisor TrainingCash-Handling PoliciesWork Order CreationEstimates PreparationComputer System ProficiencyMath SkillsSoft SkillsPositive AttitudeEnthusiastic ApproachAdaptabilityTeam CollaborationCertifications & QualificationsValid Driver's LicenseIndustry KeywordsService Center CoordinationCustomer Needs CommunicationBoss Shop Warranty ProcessSafety Policies#J-18808-Ljbffr