Customer Support Senior Manager (Remote)
Bob's Discount Furniture · Abilene, TX
Job description(tap to read)
Job Overview The Customer Support Senior Manager (Operations) leads multiple contact center operations across voice, SMS, chat, email, and other customer support channels. This leader is accountable for performance management across internal teams and third-party partners across multiple sites and remote environments. The role uses data and Voice of Customer insights to identify root causes, improve productivity and service performance, and drive cross-functional initiatives. This leader also helps foster a positive, empowering work environment focused on team engagement and an exceptional customer experience. What You'll Bring to Bob's At Bob's Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of technical expertise, problem-solving abilities, behavioral and leadership skills, and customer focus. If you thrive in a dynamic environment and enjoy leveraging your skills to make an impact, this is the perfect opportunity for you! Key Skills for Success To excel in this role, you will need to demonstrate strengths in the following skill areas: Core Competencies & Expertise • Contact Center Operations Leadership: Lead multi-channel customer support operations and deliver against key performance indicators, including NPS, First Contact Resolution (FCR), and Average Handle Time (AHT). • Data Analysis & Root-Cause Problem Solving: Analyze operational and customer contact data to identify trends and root causes, develop improvement strategies, and implement actions that reduce recurring issues. • Performance Management: Establish clear expectations, manage scorecards, and use consistent KPI reviews and communications to improve performance and productivity across internal and third-party teams. • Vendor & Partner Management: Build strong partnerships with third-party vendors and internal business partners, emphasizing accountability, collaboration, performance, and shared customer outcomes. • Leadership & Team Development: Lead experienced professionals and/or subordinate managers, provide coaching and mentorship, manage staffing and compliance, and promote a highly engaged, empowering team culture. • Strategic & Cross-Functional Leadership: Drive projects and initiatives that impact multiple areas of the organization and serve as a trusted subject matter expert on Customer Support best practices. Preferred Competencies & Skills • Omnichannel Customer Support: Experience supporting voice, chat, SMS, email, and other digital customer service channels. • Customer Experience & Digital Tools: Experience with digital customer experience, SaaS environments, or modern customer support technologies is highly valued. • Customer Support Platforms: Experience with Medallia, Zendesk, Calabrio, and Cisco is a plus. • Voice of Customer: Ability to translate customer contact and VOC data into actionable insights and recommendations. • Execution & Agility: Self-motivated, detail-oriented, and able to prioritize, meet deadlines, and manage changing priorities in a fast-paced environment. • Customer Focus: Strong commitment to creating a world-class, engaging customer experience while balancing operational performance and team needs. Key Responsibilities • Analyze data to identify root causes, recommend and implement improvements, and reduce recurring customer support issues. • Partner with internal teams and third-party business partners to provide insights from contact data and Voice of Customer (VOC) information. • Define and manage reporting needs to provide clear performance visibility across voice, chat, SMS, email, and other channels. • Communicate performance expectations across multi-site and remote operations and maintain effective performance scorecards. • Drive day-to-day performance through consistent KPI reviews, coaching, communication, and follow-through. • Lead assigned Customer Support operations and deliver against key performance indicators, including NPS, FCR, and AHT. • Manage activities across multiple disciplines and oversee experienced professionals and/or subordinate managers and teams. • Serve as a subject matter expert on Customer Support best practices and contribute strategic guidance to cross-functional teams. • Manage staffing needs, support compliance expectations, and provide backup leadership support across Customer Support functions as needed. Who We Are At Bob's, we have fun, we love what we do, and we're growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. How We Will Support Your Success We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and career advancement. Benefits & Perks • Competitive Medical, Dental, and Vision Insurance • Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday! • 401(k) Profit Sharing Plan with a generous company match • Pet Insurance and employer-paid Life Insurance options • Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways • Employee Discount starting on Day 1, plus exclusive partner discounts • And so much more! Our Culture & Core Values At Bob's, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values-Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun-guide everything we do. We're not just a workplace; we're a team that supports and celebrates each other! Minimum Qualifications • Minimum of 8 years of experience in Customer Support or a related customer service discipline. • Demonstrated experience leading multi-channel contact center operations and managing performance across internal and/or third-party teams. • Experience using operational data and KPIs to identify issues, drive improvements, and communicate performance. • Strong leadership, coaching, communication, organizational, and cross-functional partnership skills. • Bachelor's degree in business management, technology, marketing, or a related field. Physical Demands Physical demands and specific work-environment requirements were not provided in the source job description and should be confirmed before posting. Diversity is a Core Value at Bob's At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve. It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities $100,000 - $125,000 It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. #J-18808-Ljbffr
Psychiatry Physician
INTEGRATED PSYCHIATRIC CONSULTANTS · Tulsa, OK
Psychiatry physician employment in Oklahoma : Remote Consult-Liaison Psychiatrist Location: Oklahoma, Remote/Tele 7on/7off Schedule POSITION OVERVIEW: We are seeking a compassionate and skilled Consult Liaison Psychiatrist (MD/DO) to provide telehealth psychiatric care for patients of all ages in Oklahoma. This role offers a flexible schedule and is ideal for a provider interested in providing consult liaison services for a hospital setting. This role supports ED and inpatient teams by delivering timely psychiatric assessments, treatment recommendations, and care coordination. This Consult-Liaison Psychiatrist role is currently classified as a 1099 contractor position with a pay per patient model, but IPC is open to discussion of other contract models. Rates are currently set at $170 per initial consultation and $60 per follow-up. _____________ WHY JOIN IPC? Be part of a physician-owned and operated staffing management group working with care settings nationwide. Our benefits for full-time providers include: • Credentialing, licensure, billing, and collections assistance, • The ability to change facilities, hours, and roles within IPC's partner organizations, • Administrative support for office management, allowing you to focus on your patients _____________ KEY RESPONSIBILITIES • Perform psychiatric initial evaluations and followup assessments for ED and inpatient consults. • Provide consult liaison services to support staff and ensure timely psychiatric interventions. • Collaborate with interdisciplinary support teams to deliver coordinated, high-quality care. • Maintain accurate, thorough, and timely documentation in line with clinical and regulatory requirements. • Apply a patient-centered approach to care, tailoring treatment plans to meet individual needs and preferences. • Maintain reliability with assigned shifts and consult volumes. _____________ QUALIFICATIONS • MD or DO with Board Certification or Board Eligibility in Psychiatry. • Active, unrestricted medical license in Oklahoma preferred (not required). • Active DEA registration or eligibility to obtain one. • Experience with telepsychiatry and managing diverse, multi-age patient populations is highly preferred. • Must be able to work remotely; candidates can reside anywhere in the U.S. (Oklahoma licensure preferred). _____________ ABOUT IPC Integrated Psychiatric Consultants (IPC) is a physician-owned and operated behavioral health staffing & management group offering end-to-end behavioral health solutions to the needs of organizations across the United States. Our nationwide network of board-certified psychiatrists, psychiatric nurse practitioners, behavioral health clinicians, licensed social workers, and other healthcare providers deliver high quality care to our partner facilities via on-site and telehealth placements. Learn more at TO APPLY: Apply online or via email with CV and cover letter Board Certified or Board Eligible Medical Doctor with or w/o US residency with current US work visa.
Position: Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 – $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging — just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day — and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health plans if qualified through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities • Meet with families virtually to help them select benefit programs that align with their goals. • Build trust, answer questions, and guide clients through enrollment. • Manage a personal book of business and maintain long-term relationships. • Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile • Self-motivated, positive, and eager to grow. • Excellent communicator — friendly, confident, and authentic. • Comfortable using Zoom and other online communication tools. • Must be a U.S. or Canadian citizen. • Passionate about helping others and building meaningful relationships. No prior insurance experience is required — only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom — apply today.
Position: Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 – $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging — just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day — and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health plans if qualified through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities • Meet with families virtually to help them select benefit programs that align with their goals. • Build trust, answer questions, and guide clients through enrollment. • Manage a personal book of business and maintain long-term relationships. • Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile • Self-motivated, positive, and eager to grow. • Excellent communicator — friendly, confident, and authentic. • Comfortable using Zoom and other online communication tools. • Must be a U.S. or Canadian citizen. • Passionate about helping others and building meaningful relationships. No prior insurance experience is required — only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom — apply today.
Senior Tax Accountant Compensation: $75,000 - $90,000 annuallyPlease Note: Final compensation will be determined based on relevant experience, qualifications, technical expertise, and overall alignment with the position requirements.Location: Des Moines, Iowa (Onsite) Work Arrangement • Full-time, in-office position. This role is not eligible for remote work. • To support a timely hiring process, preference will be given to candidates currently located in or near the Des Moines area. • - About the Opportunity A growing professional services organization is seeking an experienced tax professional to join its team. This role offers the opportunity to work on a diverse mix of tax engagements while contributing to a collaborative, client-focused environment. The successful candidate will play a key role in ensuring quality, accuracy, and compliance across a variety of tax-related projects. • - Position Overview The Senior Tax Accountant will be responsible for reviewing and supporting the preparation of various tax filings, conducting technical research, and assisting with complex tax matters. This position partners closely with internal team members and clients to deliver high-quality service and support ongoing process improvement initiatives. • - Key Responsibilities • Review individual, partnership, and corporate tax returns for accuracy, completeness, and compliance • Conduct tax research and assist with resolving complex tax matters • Provide guidance and support to team members on technical tax issues and review comments • Support tax planning initiatives, audits, and special projects • Identify opportunities to improve processes, consistency, and overall efficiency • Assist with the preparation of tax returns during peak periods as needed • Communicate with clients to obtain required information and clarify project requirements • Collaborate with internal stakeholders to support successful engagement execution • Perform additional analysis and project-based work as assigned • - Qualifications • Bachelor's degree in Accounting, Finance, or related field required • CPA preferred but not required • 5+ years of progressive tax experience • Prior experience reviewing tax returns preferred • Strong understanding of federal and state tax regulations • Excellent analytical and problem-solving abilities • Strong attention to detail and commitment to quality • Ability to manage multiple priorities and deadlines effectively • Strong verbal and written communication skills • - Technical Skills • Advanced Microsoft Excel proficiency • Experience with tax preparation and accounting software preferred • Familiarity with financial reporting systems and related technology tools • - Core Competencies • Analytical thinking and problem-solving • Attention to detail and accuracy • Organization and time management • Professional judgment and discretion • Client service orientation • Effective communication and collaboration • Results-driven mindset • - Why Consider This Opportunity • Opportunity to work on a broad range of tax engagements • Exposure to complex tax matters and special projects • Collaborative and team-oriented work environment • Potential for continued professional growth and development Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal . Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. • California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here . • Virginia residents may access our state specific policies here . • Residents of all other states may access our policies here . • Canadian residents may access our policies in English here and in French here . • Residents of countries governed by GDPR may access our policies here . Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here ( ). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: • the individual's skill sets, experience and training; • licensure and certification requirements; • office location and other geographic considerations; • other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.