$20/hr
Customer Experience Supervisor I - The Center @ Owasso
JCPenny · Owasso, OK
Job description(tap to read)
General DescriptionAs the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service, leading company training initiatives and delivering company checkout experience strategies.Primary ResponsibilitiesCustomer Service & Sales – Acts as a role model for the Manager on Duty program while directing customer service activities throughout the store. Models and holds team accountable for outstanding customer service. Greets and assists customers in finding products and partners with other team members when additional help is needed. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately, and by managing FIND more, credit, rewards and gift card programs.Cashier Performance – Trains, mentors and coaches all cashier associates on checkout procedures to ensure outstanding service behaviors are consistently exhibited. Regularly observes and ensures associates consistently follow and implement checkout experience processes. Monitors associate efficiency by utilizing Point of Sale productivity metrics.Line Management and Checkout Standards – Proactively shifts resources to checkouts based on observed fluctuations in store traffic. Reduces wait times during peak traffic periods by utilizing Mobile Point of Sale, Satellite Registers and Expeditor stations. Partners appropriately to stock all Impulse futures and to identify checkout supply needs.Human Resources / People Management – Creates and monitors the store's open requisitions and routes qualified applicants to the appropriate hiring manager. Coordinates the interview Talent Tryout process. Schedules and coordinates new hire orientations and training and administers ongoing associate training. Partners with the Sales Floor Supervisor and General Manager on training compliance. Reviews schedules and makes productive edits to further optimize resources.Performance Standards – Supportive of company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company's iCAP (Credit) program, product and service sales, customer service, profit, productivity, and attendance.Core CompetenciesTo achieve success at JCPenney, a Customer Experience Supervisor possesses the following core competencies:Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices. Will listen to ideas and suggestions and applies ideas when appropriate, champions new initiatives. Encourages others and their self to stretch beyond current capabilities. Willing to be a catalyst for change by challenging the status quo and motivates others to make improvements. Uses the growth mindset by seeing change as an opportunity to learn and grow.Thinks Critically: Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals. Will gather the necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts. Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.Demonstrates Leadership: Creates an environment that fosters teamwork, recognizes others' accomplishments and respects and values differences in the workplace. Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level. Able to give and is open to constructive performance feedback; holds self and others accountable for performance and actions. Creates a culture of development by coaching and teaching others. Aligns goals, processes, and culture to create momentum and champion a One Team approach.Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs. Is able to build relationships by showing consideration for the perspectives of others, listening first before drawing conclusions. Develops positive and inclusive relationships across the organization.Implements with Excellence: Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals. Implements project/plans that are well-organized and efficient, seeks feedback and takes needed action. Demonstrates the ability to effectively delegate work and communicates plans and expectations to others.Drives Results: Demonstrates a sense of urgency to act decisively and quickly. Establishes aggressive goals and takes appropriate risks to achieve results. Shows confidence when challenged and will do the right thing even when it's hard. Strives to achieve excellent results by creating a culture of continuous improvement.What you getIf eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.comPay RangeUSD $20.00/Hr - USD $25.00/Hr.#J-18808-Ljbffr
Retail Assistant Manager Guest Experience & Growth
Spencer Gifts · Owasso, OK
A retail company in Owasso is seeking an Assistant Store Manager to oversee guest services and assist the Store Manager in daily operations. Applicants should have prior retail and management experience, the ability to lift up to 50 pounds, and be at least 18 years old. The position offers an hourly wage of $14.75 to $15.00 and includes benefits such as paid vacation time, medical plans, and a merchandise discount. This role plays a crucial part in achieving sales and profitability goals.#J-18808-Ljbffr
Material Handler (Part-time or Full-time)
The Coca-Cola Company · Owasso, OK
Do you thirst for more? Join Coca Cola to grow, learn and build on their iconic past and impactful future! As a Material Handler, you will be responsible for: Picking and packing orders for delivery to retail store, guest areas and offices; Assisting with inventory preparation and execution; Organiz
Night Operations Assistant Store Manager, in Training
The Home Depot · Owasso, OK
Night Operations Assistant Store Manager in TrainingWith a career at The Home Depot, you can be yourself and also be part of something bigger.Night Operations Assistant Store Manager in Training (NOASM-IT) will gain hands-on experience in the key responsibilities and functions of a Night Operations Assistant Store Manager at The Home Depot. The OAM - IT will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. During their training, NOASMs in Training will become familiar with Manager on Duty duties and will focus on overseeing overnight freight operations to ensure the successful execution of core freight handling programs. They will frequently collaborate with Night Replenishment Managers (NRMs) to manage the unload, pack out, and pack down NOASM's in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. NOASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the NOASM-IT training period, which will be up to 6 weeks, you will be learning to execute OASM key responsibilities.Key Responsibilities:10% - Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly15% - Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP's), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink15% - Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times10% - Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.50% - Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments.Direct Manager/Direct Reports:This Position typically reports to the Store ManagerThis Position has 0 Direct ReportsTravel Requirements:Typically requires overnight travel less than 5% of the time.Physical Requirements:Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.Working Conditions:Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.Minimum Qualifications:Must be 18 years of age or olderMust be legally permitted to work in the United StatesPreferred Qualifications:Demonstrated ability to collaborate and work effectively with cross-functional teamsMinimum Education:The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.Preferred Education:The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.Minimum Years of Work Experience:3Preferred Years of Work Experience:3Minimum Leadership Experience:3Preferred Leadership Experience:3Certifications:NoneCompetencies:Action OrientedCollaboratesCustomer FocusDevelops TalentDrives ResultsResourcefulness
Owasso, OK - Parts Warehouse Assistant
P&K Equipment · Owasso, OK
Owasso, OK - Parts Warehouse AssistantOwasso, OK - Parts Warehouse AssistantDescriptionAssists with a variety of in-store customer service, marketing, promotional, advertising, and stocking duties related to the receiving, sale, and delivery of parts and accessories.Essential DutiesSells products and/or services to meet customer needs.Records sales and/or counter transactions.Helps transfer parts, accessories and materials between locations.Supplies Service Technicians with parts as required.Assists with preparing and maintaining merchandise displays.Helps verify receipting-in of shipments and assists with placing Machine Down and Stock Orders in their proper inventory locations.Participates in all job-related training and development.Performs routine housekeeping tasks including keeping parts warehouse clean and organized.Helps maintain the condition of department vehicles, inventory, tools and equipment.Other duties as assigned by supervisor.Safety Sensitive PositionOwasso, OK - Parts Warehouse Assistant Pay & Benefits:Competitive Pay Plus Overtime PayHealth, Dental, Vision Insurance (Company sponsored Healthcare starts the first day of the month after you start with P&K)Company Paid Life Insurance401k MatchPaid Time Off & Holiday Pay (Starting Day 1 with P&K!)Safety Gear AllowancesOwasso, OK - Parts Warehouse AssistantSkills & QualificationsBasic data entry skills.Good customer relations skills and ability to work in a team environment.Ability to drive and operate forklift safely and efficiently.Good safety habits and driving record.Safety Sensitive PositionJob Specific Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, set, talk and hear; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.