$20.97/hr
Remote Medical Support Assistant (Medical Receptionist)
Customer Value Partners · Slaton, TX
Job description(tap to read)
Overview CVP is seeking Remote Medical Support Assistants to join our team in support of the Cheyenne VA Health Care System, serving our Nation's Veterans at the Northern Colorado VA Outpatient Clinic located at 4575 Byrd Dr, Loveland, CO 80538. This is a remote position; however, candidates must reside within 50 miles of the Northern Colorado VA Outpatient Clinic. Working hours are Monday through Friday, 7:00am - 4:30pm MST, with an 8-hour shift scheduled within defined business hours. Previous VA experience is preferred. As an Medical Support Assistant, you will coordinate care between VA and community providers, schedule appointments, and ensure Veterans receive timely and appropriate care. Responsibilities • Perform appointment scheduling, tracking, and pre- and post-appointment contacts in accordance with VHA Directive 1230, Outpatient Scheduling and Process and Procedures, and VHA Directive 1232, Consult Management. • Process community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) and other systems as needed. • Coordinate and authorize Veteran care with community providers that the VA does not supply or cannot supply in a timely manner. • Communicate with VA medical providers on rules and regulations for VA Community Care and advise on appropriate processes. • Validate and update patient demographic information, including phone number, address, next of kin, emergency contact, and insurance capture on a continuous basis. • Ensure that all necessary health and administrative information is processed and integrated into the Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VistA) upon receipt of records. • Screen and receive phone calls in a courteous and timely manner, answering within 5 rings and following appropriate telephone etiquette; retrieve and respond to voicemail within 48 business hours. • Respond to telephone inquiries regarding delivery of services and collect adequate information before transferring calls to clinical staff. • Serve as a Patient Relations Representative; actively listen to feedback and patient concerns and self-resolve patient complaints and co-worker concerns in a tactful, professional manner. • Maintain proficiency and daily use of VA software systems including CPRS, VistA, CTM, HSRM, PPMS, ISS/VSE, ICB, VetLink, and Microsoft Office Suite (Word, Excel, Outlook, and Teams). • Monitor and manage incoming and outgoing faxes and mail in accordance with HIPAA standards; open and close clinics daily and update no-shows within 24 hours of appointment. • Review and utilize data from reports to collaborate with team members on patient appointments and communicate scheduling issues to supervisor; monitor NEAR Report, 90 Day Warning Report, Primary Care Management Module, and other access-related reports. • Work with the Scheduler Team Lead and scheduling team to ensure all schedulers are competent and represent the VA in a positive, proactive demeanor. • Notify Lead MSA or supervisor when automated systems are not performing as needed. • Maintain computer and IT security at all times; accept full responsibility for all transactions under personal badge, access, and verify codes, and protection of equipment, hardware, and software. • Protect electronic and printed files containing sensitive information from unauthorized release, loss, alteration, or deletion, following all applicable regulations and VA privacy directives. Qualifications • Must be eligible to obtain a Public Trust government security clearance; US Citizenship required • Must be a resident of the United States and must live within 50 miles of the Northern Colorado VA Outpatient Clinic (Loveland, CO) • High School Diploma or GED equivalent required • Oral and written proficiency in English • Basic computer skills including Microsoft Office Suite (Word, Excel, Outlook, and Teams) • Typing speed of at least 50 words per minute (must complete typing test) • Basic medical terminology knowledge • Minimum 6 months of customer service experience • No health or physical disability restrictions that would interfere with the performance of assigned duties Preferred Qualifications • One (1) year of specialized experience in a clinical setting (doctor's office, clinic, or hospital), to include: • Scheduling medical appointments in a clinical setting • Experience utilizing electronic health record (EHR) systems • Experience screening and directing telephone calls appropriately • Prior VA or federal healthcare experience Location • Remote; Must reside within 50 miles of Northern Colorado VA Outpatient Clinic at 4575 Byrd Dr, Loveland, CO 80538 Shift • Monday through Friday, 7:00 AM - 4:30 PM Pay Rate • Hourly Pay: $20.97/hr • Health & Wellness (H&W): $5.09/hr (H&W will be prorated based on enrollment in the benefits offered, including automatic enrollment in employer-paid plans) This position is contingent upon program award. We are proactively recruiting qualified candidates in advance of contract award. About CVP CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation. CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment. At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally.
Telehealth Licensed Mental Health Counselor (LMFT, LPCC, LCSW) - Full-Time Remote
Inspired Heart Behavioral Therapy · Centralia, WA
Position Overview Inspired Heart Behavioral Therapy is seeking dedicated and compassionate Licensed Mental Health Counselors to join our innovative telehealth practice. As a vital member of our team, you will provide comprehensive mental health support to clients across various demographics, working from the comfort of your home. This full-time remote position offers you the flexibility to create a schedule that accommodates your lifestyle while making a significant impact on the lives of those in need. About the Organization Inspired Heart Behavioral Therapy, based in Centralia, Washington, is committed to connecting clients with licensed mental health professionals who can provide essential emotional and psychological support. Our mission revolves around making therapy accessible to individuals who may not have access to traditional in-person therapy, thus fostering a more inclusive and supportive mental health community. With a focus on evidence-based practices, we aim to empower both our counselors and clients in their journeys towards healing and mental wellness. Work Environment This role operates fully remotely through our advanced telehealth platform, which serves as your virtual private practice. Counselors will utilize secure video chat for live sessions and have access to a comprehensive dashboard that streamlines client interactions, including secure messaging functionalities. The telehealth setting allows you to work in a familiar environment, free from the constraints of a typical office setting, while still fostering meaningful connections with your clients. Key Responsibilities • Conduct individual counseling sessions via video chat, ensuring a comfortable and supportive environment for clients. • Encourage open dialogue about emotions, experiences, and mental health challenges during scheduled sessions. • Collaborate with clients to establish and achieve personalized therapeutic goals, tailoring approaches to their unique needs and circumstances. • Monitor progress throughout the treatment plan, using evidence-based methods to assess improvement and adapt strategies as necessary. • Advise clients on effective coping mechanisms and strategies to overcome obstacles hindering their recovery. • Document client interactions, maintaining accurate records in compliance with legal and ethical standards, while minimizing administrative burdens through our streamlined processes. Patient Population / Client Focus In this role, you will primarily serve stable adults seeking counseling for a variety of mental health concerns. Clients are pre-screened to ensure that they are appropriate for teletherapy, which means you will work with individuals who are motivated and equipped to engage in the therapeutic process. This allows you to focus on delivering high-quality care without the complications associated with acute crises, thereby facilitating a more productive therapeutic environment. Qualifications • Master's degree in Social Work, Mental Health Counseling, Psychology, or Marriage and Family Therapy from an accredited institution. • Must be fully licensed to practice independently in the state (i.e., LMFT, LCSW, LPCC, LMHC, or licensed psychologist). • No limited or provisional licenses; candidates must not have any disciplinary actions on their license. • Exceptional communication skills, with the ability to express empathy and understanding towards clients. • Proficient computer skills, with an ability to navigate telehealth systems and online tools/frameworks effectively. Preferred Experience • Previous experience in providing telehealth services is highly desirable. • Proven track record in practicing various therapeutic modalities such as CBT, DBT, trauma-informed care, or solution-focused brief therapy. • Ability to work with diverse client populations and adjust therapeutic techniques to fit individual client needs. Compensation and Benefits • Competitive salary ranging from USD 80,000 to 100,000 per year, commensurate with experience and qualifications. • Attractive sign-on bonus to facilitate your transition to the team. • Weekly direct deposit payments to ensure timely financial management. • Monthly healthcare stipend provided to full-time employees, contributing to your overall well-being. Career Growth Opportunities At Inspired Heart Behavioral Therapy, we prioritize professional development and encourage our counselors to pursue continuing education opportunities. Our supportive environment allows for collaboration with fellow therapists, which can enhance your clinical skills and broaden your understanding of various therapeutic approaches. As we grow, there may also be leadership roles or specialized positions available for those looking to take their careers to the next level. Why Join Our Team • Flexibility to design your own work schedule, enabling a healthy work-life balance. • Easy onboarding process that allows you to start seeing clients in as little as one day. • Robust referral system that ensures your calendar stays full, with clients who align with your specialties. • Minimal administrative burdens, allowing you to focus entirely on client care without distractions. • A supportive team dedicated to the success of both therapists and clients alike. Application Information If you are passionate about making a difference in the field of mental health, we invite you to apply today. Please submit your resume along with a cover letter detailing your experience and qualifications. Join us in our mission to improve the mental health landscape through compassionate and effective teletherapy!
Position: Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 – $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging — just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day — and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health plans if qualified through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities • Meet with families virtually to help them select benefit programs that align with their goals. • Build trust, answer questions, and guide clients through enrollment. • Manage a personal book of business and maintain long-term relationships. • Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile • Self-motivated, positive, and eager to grow. • Excellent communicator — friendly, confident, and authentic. • Comfortable using Zoom and other online communication tools. • Must be a U.S. or Canadian citizen. • Passionate about helping others and building meaningful relationships. No prior insurance experience is required — only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom — apply today.
Position: Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 – $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging — just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day — and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health plans if qualified through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities • Meet with families virtually to help them select benefit programs that align with their goals. • Build trust, answer questions, and guide clients through enrollment. • Manage a personal book of business and maintain long-term relationships. • Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile • Self-motivated, positive, and eager to grow. • Excellent communicator — friendly, confident, and authentic. • Comfortable using Zoom and other online communication tools. • Must be a U.S. or Canadian citizen. • Passionate about helping others and building meaningful relationships. No prior insurance experience is required — only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom — apply today.
Position: Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 – $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging — just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day — and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health plans if qualified through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities • Meet with families virtually to help them select benefit programs that align with their goals. • Build trust, answer questions, and guide clients through enrollment. • Manage a personal book of business and maintain long-term relationships. • Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile • Self-motivated, positive, and eager to grow. • Excellent communicator — friendly, confident, and authentic. • Comfortable using Zoom and other online communication tools. • Must be a U.S. or Canadian citizen. • Passionate about helping others and building meaningful relationships. No prior insurance experience is required — only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom — apply today.