$20.97/hr
Remote Medical Support Assistant (Medical Receptionist)
Customer Value Partners · Spokane, WA
Job description(tap to read)
Overview CVP is seeking Remote Medical Support Assistants to join our team in support of the Cheyenne VA Health Care System, serving our Nation's Veterans at the Northern Colorado VA Outpatient Clinic located at 4575 Byrd Dr, Loveland, CO 80538. This is a remote position; however, candidates must reside within 50 miles of the Northern Colorado VA Outpatient Clinic. Working hours are Monday through Friday, 7:00am - 4:30pm MST, with an 8-hour shift scheduled within defined business hours. Previous VA experience is preferred. As an Medical Support Assistant, you will coordinate care between VA and community providers, schedule appointments, and ensure Veterans receive timely and appropriate care. Responsibilities • Perform appointment scheduling, tracking, and pre- and post-appointment contacts in accordance with VHA Directive 1230, Outpatient Scheduling and Process and Procedures, and VHA Directive 1232, Consult Management. • Process community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) and other systems as needed. • Coordinate and authorize Veteran care with community providers that the VA does not supply or cannot supply in a timely manner. • Communicate with VA medical providers on rules and regulations for VA Community Care and advise on appropriate processes. • Validate and update patient demographic information, including phone number, address, next of kin, emergency contact, and insurance capture on a continuous basis. • Ensure that all necessary health and administrative information is processed and integrated into the Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VistA) upon receipt of records. • Screen and receive phone calls in a courteous and timely manner, answering within 5 rings and following appropriate telephone etiquette; retrieve and respond to voicemail within 48 business hours. • Respond to telephone inquiries regarding delivery of services and collect adequate information before transferring calls to clinical staff. • Serve as a Patient Relations Representative; actively listen to feedback and patient concerns and self-resolve patient complaints and co-worker concerns in a tactful, professional manner. • Maintain proficiency and daily use of VA software systems including CPRS, VistA, CTM, HSRM, PPMS, ISS/VSE, ICB, VetLink, and Microsoft Office Suite (Word, Excel, Outlook, and Teams). • Monitor and manage incoming and outgoing faxes and mail in accordance with HIPAA standards; open and close clinics daily and update no-shows within 24 hours of appointment. • Review and utilize data from reports to collaborate with team members on patient appointments and communicate scheduling issues to supervisor; monitor NEAR Report, 90 Day Warning Report, Primary Care Management Module, and other access-related reports. • Work with the Scheduler Team Lead and scheduling team to ensure all schedulers are competent and represent the VA in a positive, proactive demeanor. • Notify Lead MSA or supervisor when automated systems are not performing as needed. • Maintain computer and IT security at all times; accept full responsibility for all transactions under personal badge, access, and verify codes, and protection of equipment, hardware, and software. • Protect electronic and printed files containing sensitive information from unauthorized release, loss, alteration, or deletion, following all applicable regulations and VA privacy directives. Qualifications • Must be eligible to obtain a Public Trust government security clearance; US Citizenship required • Must be a resident of the United States and must live within 50 miles of the Northern Colorado VA Outpatient Clinic (Loveland, CO) • High School Diploma or GED equivalent required • Oral and written proficiency in English • Basic computer skills including Microsoft Office Suite (Word, Excel, Outlook, and Teams) • Typing speed of at least 50 words per minute (must complete typing test) • Basic medical terminology knowledge • Minimum 6 months of customer service experience • No health or physical disability restrictions that would interfere with the performance of assigned duties Preferred Qualifications • One (1) year of specialized experience in a clinical setting (doctor's office, clinic, or hospital), to include: • Scheduling medical appointments in a clinical setting • Experience utilizing electronic health record (EHR) systems • Experience screening and directing telephone calls appropriately • Prior VA or federal healthcare experience Location • Remote; Must reside within 50 miles of Northern Colorado VA Outpatient Clinic at 4575 Byrd Dr, Loveland, CO 80538 Shift • Monday through Friday, 7:00 AM - 4:30 PM Pay Rate • Hourly Pay: $20.97/hr • Health & Wellness (H&W): $5.09/hr (H&W will be prorated based on enrollment in the benefits offered, including automatic enrollment in employer-paid plans) This position is contingent upon program award. We are proactively recruiting qualified candidates in advance of contract award. About CVP CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation. CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment. At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally.
Position: Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 – $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging — just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day — and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health plans if qualified through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities • Meet with families virtually to help them select benefit programs that align with their goals. • Build trust, answer questions, and guide clients through enrollment. • Manage a personal book of business and maintain long-term relationships. • Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile • Self-motivated, positive, and eager to grow. • Excellent communicator — friendly, confident, and authentic. • Comfortable using Zoom and other online communication tools. • Must be a U.S. or Canadian citizen. • Passionate about helping others and building meaningful relationships. No prior insurance experience is required — only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom — apply today.
Position: Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 – $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging — just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day — and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health plans if qualified through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities • Meet with families virtually to help them select benefit programs that align with their goals. • Build trust, answer questions, and guide clients through enrollment. • Manage a personal book of business and maintain long-term relationships. • Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile • Self-motivated, positive, and eager to grow. • Excellent communicator — friendly, confident, and authentic. • Comfortable using Zoom and other online communication tools. • Must be a U.S. or Canadian citizen. • Passionate about helping others and building meaningful relationships. No prior insurance experience is required — only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom — apply today.
Position: Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 – $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging — just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day — and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health plans if qualified through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities • Meet with families virtually to help them select benefit programs that align with their goals. • Build trust, answer questions, and guide clients through enrollment. • Manage a personal book of business and maintain long-term relationships. • Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile • Self-motivated, positive, and eager to grow. • Excellent communicator — friendly, confident, and authentic. • Comfortable using Zoom and other online communication tools. • Must be a U.S. or Canadian citizen. • Passionate about helping others and building meaningful relationships. No prior insurance experience is required — only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom — apply today.
Licensed Mental Health Counselor - Remote Position
Fairview Behavioral Center · Wichita, KS
Position Overview The Fairview Behavioral Center is seeking a dedicated and compassionate Licensed Mental Health Counselor to join our team. This full-time remote role offers you the opportunity to provide critical mental health support to our diverse clientele while enjoying the flexibility of a remote work environment. As a Mental Health Counselor, you will play an essential role in developing and implementing individualized treatment plans, ensuring a high standard of care for our clients. About the Organization Fairview Behavioral Center is a respected community health clinic located in Wichita, Kansas. Our mission is to deliver personalized mental health services that empower individuals to lead fulfilling lives. We pride ourselves on offering evidence-based therapy within a supportive environment, where each of our licensed therapists is dedicated to fostering healing and personal growth. Our clinic is focused on inclusivity and holistic well-being, providing a wide array of services tailored to meet the unique needs of our clients. Work Environment Working remotely with our organization allows for a professional yet flexible work setting. While you may primarily engage with clients through virtual sessions, we ensure our counselors have the tools and resources necessary to provide effective therapy. Our platform supports comprehensive teletherapy sessions, enabling you to create a secure and comfortable atmosphere for your clients. We also maintain regular virtual meetings to foster collaboration among team members, ensuring you always feel connected and supported. Key Responsibilities • Conduct thorough assessments and evaluations to understand clients' mental health needs, establishing a basis for individualized treatment plans. • Deliver evidence-based individual therapy sessions, utilizing modalities such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), or other therapeutic approaches based on clients' preferences. • Collaborate with clients to set therapeutic goals, providing continuous support and monitoring progress through regular check-ins and evaluations. • Offer teletherapy services, adeptly managing the technology needed to facilitate virtual counseling sessions that meet clients' needs. • Maintain thorough, accurate, and timely documentation adhering to ethical and regulatory mandates, ensuring compliance with industry standards. • Engage in continuous professional development through workshops and training sessions, ensuring the application of the most current practices in your therapy. Patient Population / Client Focus At Fairview Behavioral Center, our clients represent a diverse spectrum, encountering challenges such as anxiety, depression, PTSD, and relationship issues. You will have the opportunity to work with individuals from varied backgrounds, assisting them in navigating their mental health journeys. Our approach emphasizes the importance of understanding each client's unique context and lived experiences, allowing you to provide truly personalized care. Qualifications • A current and valid license in one of the following categories: Licensed Clinical Social Worker (LCSW), Licensed Specialist Clinical Social Worker (LSCSW), Licensed Professional Counselor (LPC), Licensed Clinical Marriage and Family Therapist (LCMFT), or Doctor of Psychology (PsyD). • A master's or doctoral degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology. • Proficient interpersonal skills with an emphasis on developing trusting relationships with clients. • Ability to demonstrate empathy and a non-judgmental attitude in all interactions with clients. • Strong organizational abilities that aid in managing caseloads efficiently and maintaining documentation. Preferred Experience • Experience utilizing diverse therapeutic modalities tailored to various patient needs. • Previous experience working in a remote setting, managing virtual therapy sessions effectively. • Engagement in community outreach or public health initiatives that demonstrate commitment to community mental health. Compensation and Benefits • A competitive annual salary ranging from USD 80,000 to 100,000, contingent upon experience and caseload management. • Access to administrative support for scheduling, billing, and insurance processing, allowing you to focus on client care. • Reimbursement opportunities for continuing education to help you advance your skills and certifications. • Regular peer consultation meetings to promote collaborative learning and professional growth. • Professional autonomy in treatment planning, allowing you to integrate individual therapeutic styles aligned with client needs. Career Growth Opportunities Fairview Behavioral Center values the development and career advancement of its team members. As part of our commitment to professional growth, we foster a supportive environment where counselors can pursue specialized training and leadership opportunities. There may be options for supervisory roles or program development initiatives as you enhance your expertise within the practice. Why Join Our Team If you are a licensed mental health therapist dedicated to making an impactful difference in the lives of individuals seeking support, we encourage you to apply. Join Fairview Behavioral Center and work within a collaborative, compassionate team focused on improving mental health outcomes in the community. Here, your expertise will be valued, and you will have the freedom to tailor your therapeutic approaches based on your strengths and the specific needs of your clients. Application Information To apply for this rewarding opportunity, please send your resume and a cover letter outlining your qualifications and passion for mental health counseling. We look forward to welcoming a new member who is committed to providing exceptional care in our community!