$118k/yr
Customer Care Project Manager Remote
JCPenny · Slaton, TX
Job description(tap to read)
Overview Project Manager Customer Care The Project Manager, Customer Care is responsible for leading and executing strategic initiatives that drive operational excellence, technology innovation, and business transformation within the Customer Care Contact Center. This role partners closely with cross-functional stakeholders, vendors, and senior leadership to deliver projects that enhance the customer and associate experience, improve efficiency, reduce costs, and maximize return on investment. This position needs to seamlessly operate at both the strategic and tactical levels, possessing strong project management expertise, outstanding communication skills, and the ability to analyze complex data to identify opportunities, mitigate risks, and drive informed business decisions. Primary Responsibilities • Project & Program Management - Lead end-to-end project management for Customer Care initiatives, including technology enhancements, process improvements, vendor integrations, and multi-brand strategic programs. Develop, maintain, and execute comprehensive project plans, timelines, resource allocations, budgets, and deliverables. Monitor project progress, identify risks and dependencies, implement mitigation strategies, and ensure successful project delivery within scope, budget, and timeline. Apply change management and governance practices to support evolving business priorities and project requirements. Drive continuous improvement by identifying efficiencies, cost-saving opportunities, and operational enhancements that improve customer and associate experiences. • Business Analysis & Continuous Improvement - Analyze operational and project-related data to identify trends, performance gaps, and opportunities for improvement. Recommend and implement solutions that improve service quality, productivity, customer satisfaction, and associate engagement. Support broader company initiatives and strategic priorities through thoughtful analysis, planning, and execution. • Stakeholder Management - Partner with business leaders and key stakeholders to define project objectives, align priorities, and support strategic decision-making. Build and maintain strong relationships with internal teams, external vendors, and third-party partners to ensure successful collaboration and project outcomes. Facilitate communication across functions, ensuring all stakeholders remain informed, engaged, and aligned throughout the project lifecycle. Manage vendor performance, contracts, and partnerships while identifying opportunities to create synergies and optimize investment. • Reporting & Executive Communication - Prepare and deliver project status updates, business reviews, and executive presentations for senior leadership. Escalate risks, issues, and critical decisions in a timely and solutions-oriented manner. Provide data-driven insights, recommendations, and action plans to support business objectives and operational performance. Core Competencies & Accomplishments • Bachelor's degree in business, technology, project management, operations, related field or equivalent experience. • 1–3 years of project management experience, preferably within a customer care contact center operation, technology, or a related environment. • Prefer PMP certification or progress toward PMP certification and experience managing vendor relationships and third-party partnerships. • Experience coordinating cross-functional projects involving multiple stakeholders and competing priorities. • Strong analytical and problem-solving abilities with the ability to make data-driven recommendations. • Excellent verbal, written, presentation, and stakeholder management skills. • Experience with Workforce Management (WFM) tools and customer service technologies. Familiarity with Agile, Waterfall, or hybrid project management methodologies. • Advanced proficiency in Microsoft Office Suite, particularly Excel and PowerPoint. • Experience using project management platforms and collaboration tools. • Competencies: Customer Focus, Embrace Accountability, Strategic Thinking, Drive Execution, Collaborate Effectively, Cultivate Learning What You Get Enjoy a rewarding career at Catalyst Brands, where we offer a competitive benefits package, a vibrant work environment, and the opportunity to make a difference at some of America's most iconic brands. • Benefits: Medical/dental/vision insurance starting on day one, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and a generous associate merchandise discount. • Growth and Development: We are committed to helping our employees grow their careers and develop their skills. We offer a variety of training and development programs, as well as opportunities for advancement. • Collaborative Culture:We believe in creating a workplace where everyone feels valued and respected. We encourage teamwork and collaboration, and we are always looking for ways to support our employees' success. About Catalyst Brands Catalyst Brands reflects the bringing together the rich heritages of our brands with modern excitement and a new vision for success with five iconic brands together under a unified powerhouse portfolio to celebrate the essence of American style. We are leveraging our rich history, resources and best-in-class industry talent to further build the success of our brands. At Catalyst Brands we are united in one shared purpose: We exist to ignite America's most beloved retail brands to make fashion accessible to all. For more opportunities to join our team please visit our careers page. Pay Range USD $81,000.00 - USD $118,000.00 /Yr. #J-18808-Ljbffr
Position: Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 – $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging — just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day — and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health plans if qualified through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities • Meet with families virtually to help them select benefit programs that align with their goals. • Build trust, answer questions, and guide clients through enrollment. • Manage a personal book of business and maintain long-term relationships. • Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile • Self-motivated, positive, and eager to grow. • Excellent communicator — friendly, confident, and authentic. • Comfortable using Zoom and other online communication tools. • Must be a U.S. or Canadian citizen. • Passionate about helping others and building meaningful relationships. No prior insurance experience is required — only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom — apply today.
Position: Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 – $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging — just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day — and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health plans if qualified through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities • Meet with families virtually to help them select benefit programs that align with their goals. • Build trust, answer questions, and guide clients through enrollment. • Manage a personal book of business and maintain long-term relationships. • Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile • Self-motivated, positive, and eager to grow. • Excellent communicator — friendly, confident, and authentic. • Comfortable using Zoom and other online communication tools. • Must be a U.S. or Canadian citizen. • Passionate about helping others and building meaningful relationships. No prior insurance experience is required — only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom — apply today.
Position: Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 – $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging — just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day — and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health plans if qualified through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities • Meet with families virtually to help them select benefit programs that align with their goals. • Build trust, answer questions, and guide clients through enrollment. • Manage a personal book of business and maintain long-term relationships. • Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile • Self-motivated, positive, and eager to grow. • Excellent communicator — friendly, confident, and authentic. • Comfortable using Zoom and other online communication tools. • Must be a U.S. or Canadian citizen. • Passionate about helping others and building meaningful relationships. No prior insurance experience is required — only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom — apply today.
Licensed Mental Health Counselor - Remote Position
Fairview Behavioral Center · Wichita, KS
Position Overview The Fairview Behavioral Center is seeking a dedicated and compassionate Licensed Mental Health Counselor to join our team. This full-time remote role offers you the opportunity to provide critical mental health support to our diverse clientele while enjoying the flexibility of a remote work environment. As a Mental Health Counselor, you will play an essential role in developing and implementing individualized treatment plans, ensuring a high standard of care for our clients. About the Organization Fairview Behavioral Center is a respected community health clinic located in Wichita, Kansas. Our mission is to deliver personalized mental health services that empower individuals to lead fulfilling lives. We pride ourselves on offering evidence-based therapy within a supportive environment, where each of our licensed therapists is dedicated to fostering healing and personal growth. Our clinic is focused on inclusivity and holistic well-being, providing a wide array of services tailored to meet the unique needs of our clients. Work Environment Working remotely with our organization allows for a professional yet flexible work setting. While you may primarily engage with clients through virtual sessions, we ensure our counselors have the tools and resources necessary to provide effective therapy. Our platform supports comprehensive teletherapy sessions, enabling you to create a secure and comfortable atmosphere for your clients. We also maintain regular virtual meetings to foster collaboration among team members, ensuring you always feel connected and supported. Key Responsibilities • Conduct thorough assessments and evaluations to understand clients' mental health needs, establishing a basis for individualized treatment plans. • Deliver evidence-based individual therapy sessions, utilizing modalities such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), or other therapeutic approaches based on clients' preferences. • Collaborate with clients to set therapeutic goals, providing continuous support and monitoring progress through regular check-ins and evaluations. • Offer teletherapy services, adeptly managing the technology needed to facilitate virtual counseling sessions that meet clients' needs. • Maintain thorough, accurate, and timely documentation adhering to ethical and regulatory mandates, ensuring compliance with industry standards. • Engage in continuous professional development through workshops and training sessions, ensuring the application of the most current practices in your therapy. Patient Population / Client Focus At Fairview Behavioral Center, our clients represent a diverse spectrum, encountering challenges such as anxiety, depression, PTSD, and relationship issues. You will have the opportunity to work with individuals from varied backgrounds, assisting them in navigating their mental health journeys. Our approach emphasizes the importance of understanding each client's unique context and lived experiences, allowing you to provide truly personalized care. Qualifications • A current and valid license in one of the following categories: Licensed Clinical Social Worker (LCSW), Licensed Specialist Clinical Social Worker (LSCSW), Licensed Professional Counselor (LPC), Licensed Clinical Marriage and Family Therapist (LCMFT), or Doctor of Psychology (PsyD). • A master's or doctoral degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology. • Proficient interpersonal skills with an emphasis on developing trusting relationships with clients. • Ability to demonstrate empathy and a non-judgmental attitude in all interactions with clients. • Strong organizational abilities that aid in managing caseloads efficiently and maintaining documentation. Preferred Experience • Experience utilizing diverse therapeutic modalities tailored to various patient needs. • Previous experience working in a remote setting, managing virtual therapy sessions effectively. • Engagement in community outreach or public health initiatives that demonstrate commitment to community mental health. Compensation and Benefits • A competitive annual salary ranging from USD 80,000 to 100,000, contingent upon experience and caseload management. • Access to administrative support for scheduling, billing, and insurance processing, allowing you to focus on client care. • Reimbursement opportunities for continuing education to help you advance your skills and certifications. • Regular peer consultation meetings to promote collaborative learning and professional growth. • Professional autonomy in treatment planning, allowing you to integrate individual therapeutic styles aligned with client needs. Career Growth Opportunities Fairview Behavioral Center values the development and career advancement of its team members. As part of our commitment to professional growth, we foster a supportive environment where counselors can pursue specialized training and leadership opportunities. There may be options for supervisory roles or program development initiatives as you enhance your expertise within the practice. Why Join Our Team If you are a licensed mental health therapist dedicated to making an impactful difference in the lives of individuals seeking support, we encourage you to apply. Join Fairview Behavioral Center and work within a collaborative, compassionate team focused on improving mental health outcomes in the community. Here, your expertise will be valued, and you will have the freedom to tailor your therapeutic approaches based on your strengths and the specific needs of your clients. Application Information To apply for this rewarding opportunity, please send your resume and a cover letter outlining your qualifications and passion for mental health counseling. We look forward to welcoming a new member who is committed to providing exceptional care in our community!