$118k/yr
Customer Care Project Manager Remote
JCPenny · Lewisburg, TN
Job description(tap to read)
Overview Project Manager Customer Care The Project Manager, Customer Care is responsible for leading and executing strategic initiatives that drive operational excellence, technology innovation, and business transformation within the Customer Care Contact Center. This role partners closely with cross-functional stakeholders, vendors, and senior leadership to deliver projects that enhance the customer and associate experience, improve efficiency, reduce costs, and maximize return on investment. This position needs to seamlessly operate at both the strategic and tactical levels, possessing strong project management expertise, outstanding communication skills, and the ability to analyze complex data to identify opportunities, mitigate risks, and drive informed business decisions. Primary Responsibilities • Project & Program Management - Lead end-to-end project management for Customer Care initiatives, including technology enhancements, process improvements, vendor integrations, and multi-brand strategic programs. Develop, maintain, and execute comprehensive project plans, timelines, resource allocations, budgets, and deliverables. Monitor project progress, identify risks and dependencies, implement mitigation strategies, and ensure successful project delivery within scope, budget, and timeline. Apply change management and governance practices to support evolving business priorities and project requirements. Drive continuous improvement by identifying efficiencies, cost-saving opportunities, and operational enhancements that improve customer and associate experiences. • Business Analysis & Continuous Improvement - Analyze operational and project-related data to identify trends, performance gaps, and opportunities for improvement. Recommend and implement solutions that improve service quality, productivity, customer satisfaction, and associate engagement. Support broader company initiatives and strategic priorities through thoughtful analysis, planning, and execution. • Stakeholder Management - Partner with business leaders and key stakeholders to define project objectives, align priorities, and support strategic decision-making. Build and maintain strong relationships with internal teams, external vendors, and third-party partners to ensure successful collaboration and project outcomes. Facilitate communication across functions, ensuring all stakeholders remain informed, engaged, and aligned throughout the project lifecycle. Manage vendor performance, contracts, and partnerships while identifying opportunities to create synergies and optimize investment. • Reporting & Executive Communication - Prepare and deliver project status updates, business reviews, and executive presentations for senior leadership. Escalate risks, issues, and critical decisions in a timely and solutions-oriented manner. Provide data-driven insights, recommendations, and action plans to support business objectives and operational performance. Core Competencies & Accomplishments • Bachelor's degree in business, technology, project management, operations, related field or equivalent experience. • 1–3 years of project management experience, preferably within a customer care contact center operation, technology, or a related environment. • Prefer PMP certification or progress toward PMP certification and experience managing vendor relationships and third-party partnerships. • Experience coordinating cross-functional projects involving multiple stakeholders and competing priorities. • Strong analytical and problem-solving abilities with the ability to make data-driven recommendations. • Excellent verbal, written, presentation, and stakeholder management skills. • Experience with Workforce Management (WFM) tools and customer service technologies. Familiarity with Agile, Waterfall, or hybrid project management methodologies. • Advanced proficiency in Microsoft Office Suite, particularly Excel and PowerPoint. • Experience using project management platforms and collaboration tools. • Competencies: Customer Focus, Embrace Accountability, Strategic Thinking, Drive Execution, Collaborate Effectively, Cultivate Learning What You Get Enjoy a rewarding career at Catalyst Brands, where we offer a competitive benefits package, a vibrant work environment, and the opportunity to make a difference at some of America's most iconic brands. • Benefits: Medical/dental/vision insurance starting on day one, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and a generous associate merchandise discount. • Growth and Development: We are committed to helping our employees grow their careers and develop their skills. We offer a variety of training and development programs, as well as opportunities for advancement. • Collaborative Culture:We believe in creating a workplace where everyone feels valued and respected. We encourage teamwork and collaboration, and we are always looking for ways to support our employees' success. About Catalyst Brands Catalyst Brands reflects the bringing together the rich heritages of our brands with modern excitement and a new vision for success with five iconic brands together under a unified powerhouse portfolio to celebrate the essence of American style. We are leveraging our rich history, resources and best-in-class industry talent to further build the success of our brands. At Catalyst Brands we are united in one shared purpose: We exist to ignite America's most beloved retail brands to make fashion accessible to all. For more opportunities to join our team please visit our careers page. Pay Range USD $81,000.00 - USD $118,000.00 /Yr. #J-18808-Ljbffr
Remote Customer Service
The Young Group · Tulsa, OK
Benefits Representative 100% Virtual • 65,000-80,000 • 40 Hours per Week • Actively hiring Crafting Brighter Futures for Families At the forefront of specialized financial services, we help families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client. Role Overview: As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of Globe Life, embodying our values and commitment. Primary Responsibilities: • Engage with clients to understand their financial goals and concerns. • Present tailored solutions to safeguard their assets effectively. • Maintain a pulse on the industry, ensuring you offer the best and most updated advice. • Foster relationships and ensure our clients always have someone they can turn to. Why Us? • Remote Work: Enjoy the flexibility of a full-time remote role. • Unlimited Earning Potential: Your dedication determines your earnings. • Company Culture: We're relaxed, high-energy, and treat every member like family. • Grow with Us: Dive into continuous learning and development opportunities. Application Process: 1. Submit Your Application: A hiring manager will review your application & resume and get back to you within 24 hours. 2. Schedule Company Overview: Select applicants will be contacted to schedule a position overview, detailing everything you need to know about the job details and your responsibilities. This 20-30 minute session is typically* done virtually for your convenience. 3. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. Following the overview you'll be prompted to complete a brief assessment to gauge your understanding and compatibility with the position.
Customer Service Manager (Remote)
The Young Group · Tulsa, OK
Benefits Representative 100% Virtual • 65,000-80,000 • 40 Hours per Week • Actively hiring Crafting Brighter Futures for Families At the forefront of specialized financial services, we help families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client. Role Overview: As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of Globe Life, embodying our values and commitment. Primary Responsibilities: • Engage with clients to understand their financial goals and concerns. • Present tailored solutions to safeguard their assets effectively. • Maintain a pulse on the industry, ensuring you offer the best and most updated advice. • Foster relationships and ensure our clients always have someone they can turn to. Why Us? • Remote Work: Enjoy the flexibility of a full-time remote role. • Unlimited Earning Potential: Your dedication determines your earnings. • Company Culture: We're relaxed, high-energy, and treat every member like family. • Grow with Us: Dive into continuous learning and development opportunities. Application Process: 1. Submit Your Application: A hiring manager will review your application & resume and get back to you within 24 hours. 2. Schedule Company Overview: Select applicants will be contacted to schedule a position overview, detailing everything you need to know about the job details and your responsibilities. This 20-30 minute session is typically* done virtually for your convenience. 3. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. Following the overview you'll be prompted to complete a brief assessment to gauge your understanding and compatibility with the position.
Entry Level Benefits Rep - Customer Service - Remote
The Young Group · Tulsa, OK
Benefits Representative 100% Virtual • 65,000-80,000 • 40 Hours per Week • Actively hiring Crafting Brighter Futures for Families At the forefront of specialized financial services, we help families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client. Role Overview: As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of Globe Life, embodying our values and commitment. Primary Responsibilities: • Engage with clients to understand their financial goals and concerns. • Present tailored solutions to safeguard their assets effectively. • Maintain a pulse on the industry, ensuring you offer the best and most updated advice. • Foster relationships and ensure our clients always have someone they can turn to. Why Us? • Remote Work: Enjoy the flexibility of a full-time remote role. • Unlimited Earning Potential: Your dedication determines your earnings. • Company Culture: We're relaxed, high-energy, and treat every member like family. • Grow with Us: Dive into continuous learning and development opportunities. Application Process: 1. Submit Your Application: A hiring manager will review your application & resume and get back to you within 24 hours. 2. Schedule Company Overview: Select applicants will be contacted to schedule a position overview, detailing everything you need to know about the job details and your responsibilities. This 20-30 minute session is typically* done virtually for your convenience. 3. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. Following the overview you'll be prompted to complete a brief assessment to gauge your understanding and compatibility with the position.
$90k–$100k/yr
Telehealth Licensed Mental Health Counselor – Full-time
Verve Psychosocial Support Services · Wichita, KS
Position Overview Verve Psychosocial Support Services is actively seeking a dedicated Licensed Mental Health Counselor to join our remote team. This full-time position allows you to provide essential mental health services through telehealth, creating impactful changes in the lives of individuals struggling with a range of mental health challenges. You will utilize your clinical expertise to deliver personalized care designed to empower clients on their journey to recovery. About the Organization Verve Psychosocial Support Services specializes in delivering comprehensive mental health care founded on evidence-based practices. Our mission is to empower individuals to overcome challenges such as trauma, anxiety, and depression. With a focus on fostering personal growth and resilience, we pride ourselves on providing a supportive environment where clients can thrive. Our collaborative and multidisciplinary approach ensures that every client's unique needs are addressed with the highest level of care. Work Environment This position is entirely remote, utilizing telehealth technology to connect with clients. As a member of our team, you will enjoy the flexibility of home-based work while maintaining a structured environment that encourages professional growth. Scheduled hours are typically set for Monday through Friday, 9 AM to 4 PM, with some flexibility required to meet patient needs. This setup allows you to manage your work-life balance while contributing meaningfully to the mental health community. Key Responsibilities • Conduct comprehensive clinical assessments of new and existing clients, employing evidence-based practices to formulate personalized treatment plans tailored to individual needs. • Implement therapeutic interventions utilizing modalities such as cognitive-behavioral therapy (CBT), dialectical behavior therapy (DBT), and narrative therapy to facilitate client progress and psychological well-being. • Maintain meticulous and confidential clinical records, ensuring compliance with HIPAA regulations, to safeguard client privacy and uphold professional standards. • Collaborate with a multidisciplinary treatment team comprising psychiatrists, psychologists, and other professionals to ensure cohesive care delivery for every client. • Engage in regular case consultations and peer review meetings to share insights, enhance skills, and improve the overall quality of care. • Provide education and support to patients and their families regarding mental health conditions, treatment options, and community resources to foster understanding and support systems. • Stay current with the latest research and advancements in the mental health field to continually integrate new knowledge into practice. Patient Population / Client Focus As a Licensed Mental Health Counselor at Verve, you will work primarily with adults facing a variety of mental health challenges, including but not limited to anxiety disorders, mood disorders, and trauma-related conditions. Our aim is to create safe and supportive therapeutic environments where clients feel empowered to share their experiences and work toward healing. Qualifications • A Master's degree or a doctoral degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology from an accredited institution is required. • Possession of an active license to practice as a Licensed Specialist Clinical Social Worker (LSCSW), Licensed Clinical Professional Counselor (LCPC), or Licensed Clinical Marriage and Family Therapist (LCMFT) in the state of Kansas. • Experience in applying solution-based psychotherapy techniques tailored to each client's unique situation, utilizing strong therapeutic skills to foster effective interventions. • Exceptional communication and interpersonal skills, enabling you to establish rapport with clients and collaborate effectively with a team. • Demonstrated problem-solving and critical thinking abilities to address complex client needs. • A collaborative spirit that values teamwork and contributions from all colleagues, fostering a nurturing and growth-oriented atmosphere. Preferred Experience While a Bachelor's degree is the minimum requirement, candidates with prior experience in a clinical or therapeutic setting, particularly with telehealth modalities, will be given preference. Familiarity with electronic health record (EHR) systems and a background in community mental health services will enhance your candidacy. Compensation and Benefits • At Verve, we offer a competitive salary range of $90,000 to $100,000 annually based on experience and qualifications. • Comprehensive medical, dental, and vision insurance to support your overall health and well-being. • Life and disability insurance for financial security and peace of mind for you and your loved ones. • Malpractice insurance coverage to protect you in your professional practice. • An employee assistance program provides additional mental health and wellness resources. • Unlimited referrals, which allows you to build a fulfilling caseload and positively impact clients' lives. • Minimal paperwork, enabling you to focus predominantly on client care rather than administrative burdens. • A supportive and growth-oriented work environment, fostering your professional development. Career Growth Opportunities At Verve, we are committed to the continuous professional development of our staff. We provide resources for ongoing learning and opportunities for advancement within the organization. As you grow in your role, you may also pursue specializations or leadership positions to further enhance your career trajectory. Why Join Our Team Joining Verve Psychosocial Support Services means you will become part of a passionate team dedicated to making a meaningful difference in the lives of individuals facing mental health challenges. Here, you'll find a supportive environment that promotes professional development, a commitment to quality care, and the opportunity to thrive in a remote work setting. Application Information To apply for the position of Licensed Mental Health Counselor, please submit your application today. Join our dynamic and committed team of mental health professionals at Verve and make a lasting impact on the lives of our clients.