JCPenny logo

$118k/yr

Customer Care Project Manager Remote

JCPenny · Danville, VA

Full-timeCustomer Service/Call CenterPosted This week
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Job description(tap to read)

Overview Project Manager Customer Care The Project Manager, Customer Care is responsible for leading and executing strategic initiatives that drive operational excellence, technology innovation, and business transformation within the Customer Care Contact Center. This role partners closely with cross-functional stakeholders, vendors, and senior leadership to deliver projects that enhance the customer and associate experience, improve efficiency, reduce costs, and maximize return on investment. This position needs to seamlessly operate at both the strategic and tactical levels, possessing strong project management expertise, outstanding communication skills, and the ability to analyze complex data to identify opportunities, mitigate risks, and drive informed business decisions. Primary Responsibilities • Project & Program Management - Lead end-to-end project management for Customer Care initiatives, including technology enhancements, process improvements, vendor integrations, and multi-brand strategic programs. Develop, maintain, and execute comprehensive project plans, timelines, resource allocations, budgets, and deliverables. Monitor project progress, identify risks and dependencies, implement mitigation strategies, and ensure successful project delivery within scope, budget, and timeline. Apply change management and governance practices to support evolving business priorities and project requirements. Drive continuous improvement by identifying efficiencies, cost-saving opportunities, and operational enhancements that improve customer and associate experiences. • Business Analysis & Continuous Improvement - Analyze operational and project-related data to identify trends, performance gaps, and opportunities for improvement. Recommend and implement solutions that improve service quality, productivity, customer satisfaction, and associate engagement. Support broader company initiatives and strategic priorities through thoughtful analysis, planning, and execution. • Stakeholder Management - Partner with business leaders and key stakeholders to define project objectives, align priorities, and support strategic decision-making. Build and maintain strong relationships with internal teams, external vendors, and third-party partners to ensure successful collaboration and project outcomes. Facilitate communication across functions, ensuring all stakeholders remain informed, engaged, and aligned throughout the project lifecycle. Manage vendor performance, contracts, and partnerships while identifying opportunities to create synergies and optimize investment. • Reporting & Executive Communication - Prepare and deliver project status updates, business reviews, and executive presentations for senior leadership. Escalate risks, issues, and critical decisions in a timely and solutions-oriented manner. Provide data-driven insights, recommendations, and action plans to support business objectives and operational performance. Core Competencies & Accomplishments • Bachelor's degree in business, technology, project management, operations, related field or equivalent experience. • 1–3 years of project management experience, preferably within a customer care contact center operation, technology, or a related environment. • Prefer PMP certification or progress toward PMP certification and experience managing vendor relationships and third-party partnerships. • Experience coordinating cross-functional projects involving multiple stakeholders and competing priorities. • Strong analytical and problem-solving abilities with the ability to make data-driven recommendations. • Excellent verbal, written, presentation, and stakeholder management skills. • Experience with Workforce Management (WFM) tools and customer service technologies. Familiarity with Agile, Waterfall, or hybrid project management methodologies. • Advanced proficiency in Microsoft Office Suite, particularly Excel and PowerPoint. • Experience using project management platforms and collaboration tools. • Competencies: Customer Focus, Embrace Accountability, Strategic Thinking, Drive Execution, Collaborate Effectively, Cultivate Learning What You Get Enjoy a rewarding career at Catalyst Brands, where we offer a competitive benefits package, a vibrant work environment, and the opportunity to make a difference at some of America's most iconic brands. • Benefits: Medical/dental/vision insurance starting on day one, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and a generous associate merchandise discount. • Growth and Development: We are committed to helping our employees grow their careers and develop their skills. We offer a variety of training and development programs, as well as opportunities for advancement. • Collaborative Culture:We believe in creating a workplace where everyone feels valued and respected. We encourage teamwork and collaboration, and we are always looking for ways to support our employees' success. About Catalyst Brands Catalyst Brands reflects the bringing together the rich heritages of our brands with modern excitement and a new vision for success with five iconic brands together under a unified powerhouse portfolio to celebrate the essence of American style. We are leveraging our rich history, resources and best-in-class industry talent to further build the success of our brands. At Catalyst Brands we are united in one shared purpose: We exist to ignite America's most beloved retail brands to make fashion accessible to all. For more opportunities to join our team please visit our careers page. Pay Range USD $81,000.00 - USD $118,000.00 /Yr. #J-18808-Ljbffr

INTEGRATED PSYCHIATRIC CONSULTANTS logo

Psychiatry Physician

INTEGRATED PSYCHIATRIC CONSULTANTS · Tulsa, OK

Psychiatry physician job in Oklahoma : Remote Consult-Liaison Psychiatrist Location: Oklahoma, Remote/Tele 7on/7off Schedule POSITION OVERVIEW: We are seeking a compassionate and skilled Consult Liaison Psychiatrist (MD/DO) to provide telehealth psychiatric care for patients of all ages in Oklahoma. This role offers a flexible schedule and is ideal for a provider interested in providing consult liaison services for a hospital setting. This role supports ED and inpatient teams by delivering timely psychiatric assessments, treatment recommendations, and care coordination. This Consult-Liaison Psychiatrist role is currently classified as a 1099 contractor position with a pay per patient model, but IPC is open to discussion of other contract models. Rates are currently set at $170 per initial consultation and $60 per follow-up. _____________ WHY JOIN IPC? Be part of a physician-owned and operated staffing management group working with care settings nationwide. Our benefits for full-time providers include: • Credentialing, licensure, billing, and collections assistance, • The ability to change facilities, hours, and roles within IPC's partner organizations, • Administrative support for office management, allowing you to focus on your patients _____________ KEY RESPONSIBILITIES • Perform psychiatric initial evaluations and followup assessments for ED and inpatient consults. • Provide consult liaison services to support staff and ensure timely psychiatric interventions. • Collaborate with interdisciplinary support teams to deliver coordinated, high-quality care. • Maintain accurate, thorough, and timely documentation in line with clinical and regulatory requirements. • Apply a patient-centered approach to care, tailoring treatment plans to meet individual needs and preferences. • Maintain reliability with assigned shifts and consult volumes. _____________ QUALIFICATIONS • MD or DO with Board Certification or Board Eligibility in Psychiatry. • Active, unrestricted medical license in Oklahoma preferred (not required). • Active DEA registration or eligibility to obtain one. • Experience with telepsychiatry and managing diverse, multi-age patient populations is highly preferred. • Must be able to work remotely; candidates can reside anywhere in the U.S. (Oklahoma licensure preferred). _____________ ABOUT IPC Integrated Psychiatric Consultants (IPC) is a physician-owned and operated behavioral health staffing & management group offering end-to-end behavioral health solutions to the needs of organizations across the United States. Our nationwide network of board-certified psychiatrists, psychiatric nurse practitioners, behavioral health clinicians, licensed social workers, and other healthcare providers deliver high quality care to our partner facilities via on-site and telehealth placements. Learn more at TO APPLY: Apply online or via email with CV and cover letter Board Certified or Board Eligible Medical Doctor with or w/o US residency with current US work visa.

RemoteFull-timeHealthcare - Physician
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Hire Standard Staffing logo

$120k/yr

Telephone Screener (Remote)

Hire Standard Staffing · Lewisburg, TN

Position: Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 – $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging — just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day — and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health plans if qualified through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities • Meet with families virtually to help them select benefit programs that align with their goals. • Build trust, answer questions, and guide clients through enrollment. • Manage a personal book of business and maintain long-term relationships. • Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile • Self-motivated, positive, and eager to grow. • Excellent communicator — friendly, confident, and authentic. • Comfortable using Zoom and other online communication tools. • Must be a U.S. or Canadian citizen. • Passionate about helping others and building meaningful relationships. No prior insurance experience is required — only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom — apply today.

RemoteFull-timeFinancial Services - Insurance
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Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values– honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The OpportunityAs a dedicated Property Adjuster Specialist , you will work within established guidelines and framework to investigate, evaluate, negotiate, and settle complex property insurance claims presented by or against our members. You will confirm and analyzes coverage, recognize liability exposure and negotiate equitable settlements in compliance with all state regulatory requirements.Property Adjuster Specialist focus on using technology and desk adjusting for a virtual first approach to inspections and claims handling. USAA also provides a company vehicle to physically inspect losses within your locally assigned territory. Field Adjusters may travel outside of their local territory to respond to claims in other regions when needed. This is an hourly, non-exempt position with paid overtime available.This is a field-based role for Spokane, WA . Candidates currently living in this location or willing to self-relocate are encouraged to apply.What you'll do: Proactively manages assigned claims caseload comprised of complex damages that require commensurate knowledge and understanding of claims coverage including potential legal liability. Partners with vendors and internal business partners to facilitate complex claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance. Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics. Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing information involving complex policy terms and contingencies. Determines and negotiates complex claims settlement within authority limits. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes. Maintains accurate, thorough, and current claim file documentation throughout the claims process. Advance knowledge of estimating technology platforms and virtual inspection tools. Utilizes platforms and tools to prepare claims estimates to manage complex property insurance claims. Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs. Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Works independently solving complex problems with minimal guidance; acts as a resource for colleagues with less experience. Adjusts complex claims with attorney involvement. Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations. May require travel to resolve claims, attend training, and conduct in-person inspections. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. 2 years of relevant property claims adjusting experience of moderate complexity losses that includes writing estimates, involving dwelling and structural damages. Advanced knowledge of estimating losses using Xactimate or similar tools and platforms. Proficient knowledge of residential construction. Proficient knowledge of property claims contracts and interpretation of case law and state laws and regulations. Proficient negotiation, investigation, communication, and conflict resolution skills. Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills. Ability to travel 50-75% of the year (local&non-local) and/or work catastrophe duty when needed. Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: US military experience through military service or a military spouse/domestic partner 5 years of prior field experience handling higher severity/complex losses (i.e. vandalism, malicious mischief, foreclosures, earth movement, collapse, liability, etc.) Prior experience adjusting property claims using virtual technologies Prior property field adjuster experience handling DWG, APS and ALE adjustments Industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing) Xactimate Level 1 and/or Level 2 certification Prior deployments in support of catastrophes Currently hold an active Adjuster License Currently reside within or have the ability to self-relocate to the territory of Spokane, WA Physical Demand Requirements: May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces. May need to meet all USAA safe driving requirements including verification of driving record through MVR&possession of valid driver's license. May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car. May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics. Compensation range: The salary range for this position is: $69,920.00 - $133,620.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UrgentRemoteFull-timeFinancial Services - Insurance
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Transportation Manager (Open Until Filled)

PAWNEE TRIBE OF OKLAHOMA · Tulsa, OK

Transportation Manager Pawnee Nation of Oklahoma - Pawnee, OK 74058 Salary Range $33.00 - $35.14 Position Type Full Time Education Level 4 Year Degree Position Overview Under supervision of the Executive Director. The Transportation Manager is responsible for allaspects of the PNDOTS management including funding, budgets, project management, safety, planning (TTIP, LRTP, Safety, Transit, etc.) route/bridge inventory, GIS Database for routes and easement inventories, public hearings and meetings associated with planning and projects, equipment maintenance, staff supervision, day to day maintenance on routes, easements, and Tribal ROW, development of special projects and respond to RFPs, training, regulatory and NEPA compliance, and other functions as required to insure the sustainable growth and services of the Department. Essential Functions Manages the Department of Transportation and administers transportation projects within strict budgetary guidelines and time deadlines by managing and supervising project activities, communicating with stakeholders, monitoring quality and timeliness, conducting inspections, and resolving any issues, in accordance with the Pawnee Nation and U.S. Federal Highways Administration policies, procedures, and requirements; Responsible for roads project management, including the identification and acquisition of resources and coordination of efforts among Pawnee Nation staff, contractors, consultants, and other concerned parties; Coordinates with the Department of Transportation Assistant Manager for the planning and development of the Long Range Transportation Plan (LRTP), the Tribal Transportation Improvement Plans (TTIP), project administrations, bid proposals, grants, safety plans, departmental budgets, assessment of roads for the IRR inventory, RIFDS and Transit planning; Develops project proposals and cost projections for the purpose of generating funds for the transportation department; Serves as the lead contractor for all roads projects, by establishing and communicating project scope, activities, timelines, reporting requirements, and deliverables, identifying and resolving project issues related to third party contractors, and proactively managing changes in project scope, identifying potential crises, and devising contingency plans to insure all interests of the Pawnee Nation are being exercised; Acts as a liaison with other jurisdictions, agencies, departments, contractors and the general public for traffic and road maintenance issues, concerns or improvements; Develops Departmental Quarterly Reports and Project Status Reports, in accordance with content requirements and reporting deadlines; Supervision over the TT/HEO's by providing leadership, training and guidance to ensure proper maintenance of roadways and transportation system in a safe and environmentally friendly manner; Operates construction and maintenance equipment, when necessary to perform light maintenance and/or repair on roads or to assist in the clearing of roads due to inclement weather conditions; Ensures PNDOTS owned construction and maintenance equipment is keep cleaned, properly serviced, maintained and in a state of readiness; Participates in workshops and meetings designed to enhance, improve, and/or further the development of the Transportation Department; Conducts annual evaluations and assessments of department components and personnel according to established policies, procedures and regulations; Develops, implements and maintains departmental policies and procedures; Adheres to Pawnee Nation (PN) Fiscal Policies and Procedures(FP&P); Ensures proper purchasing and procurement procedures are used, according to PN FP&P Contributes to a team effort and accomplishes related results, as required; Communicates with the Executive Director as directed or as necessary; Maintains confidentiality; Performs other duties, as assigned and within the scope of the position. Qualifications Educational Requirements - Minimum: Bachelor's Degree in Engineering or Construction Management field; or, may substitute ten (10) years' work experience in Transportation Construction Management. Preferred: Bachelor's Degree in Engineering or Construction Management field and ten (10) years' work experience in Transportation Construction Management. Experience Requirements - Minimum: Demonstrated knowledge of and ability to manage a Transportation Department and the associated projects, supervise staff, and perform and manage road construction and maintenance activities for both improved and unimproved roadway surfaces. Preferred: Ten (10) years' work experience in Transportation Construction Management including demonstrated knowledge of and ability to manage a Transportation Department and the associated projects, supervise staff, and perform and manage road construction and maintenance activities for both improved and unimproved roadway surfaces. Knowledge, Skills, & Abilities - Computer: Proficiency in Microsoft applications, including Word, Excel, Outlook, Power Point, Internet Explorer, etc. Communication: Ability to establish and maintain professional relationships; Ability to establish and maintain good working relationships with individuals of varying social and cultural backgrounds; Ability to read and interpret Notices of Funding Availability (NOFA's); Ability to create and present effective speeches and presentations; Ability to perform as a member of a team; Skilled in the use of business communications (proper spelling/grammar); Skilled in the use of business arithmetic (accounting, etc.). Miscellaneous: Must possess a valid Oklahoma Driver's License and be insurable with the Nation's insurance carrier; Must possess or obtain a valid Oklahoma Commercial Driver's License (CDL) within one (1) year of hire; Must pass a background screening; Must be available for 24 hour emergency on-call status; Must effectively conduct research, analyze information, and interpret data; Must analyze situations and adopt appropriate courses of action; Must be persuasive and tactful in controversial situations; Must demonstrate strong organizational skills, with the ability to prioritize; Must meet deadlines, adapt to changing priorities, & work well under pressure; Must possess knowledge of applicable federal, state, and local laws, regulations and requirements; Must be able to work independently; Ability to maintain confidentiality; Ability to work irregular hours and perform job duties at remote locations, in construction zones, near moving traffic, around heavy equipment with exposure to hazardous materials and in all weather conditions; Ability to acquire the skills necessary to safely respond to and mitigate transportation-related accidents and/or incidents; Ability to acquire, within one (1) year of hire; HAZMAT Operations training/certification for the safe handling of hazardous materials; Ability to acquire NIMS/ICS 100, 200, 300, 400, 700 and 800 within 90 day Introductory period; Knowledge of truck and equipment safety, maintenance, cleaning standards and procedures, repairs and storage; Knowledge of road construction and maintenance techniques; Knowledge of workplace safety requirements and procedures. Physical Demands - While performing the duties of this job, the employee regularly is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to focus. Work Environment - Work is a combination of an office setting with a moderate noise level and outdoors works with exposure to natural weather conditions and other hazards. While on job sites may be walking on uneven surfaces or unstable ground. Travel is required for to attend training, meetings, conferences, presentations, and other events.

NewRemoteFull-timeRetail
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