$30.22–$42.31/hr
Member Experience Improvement Specialist- Remote
Northrop Grumman Federal Credit Union · Slaton, TX
Job description(tap to read)
Member Experience Improvement Specialist - Remote Join to apply for the Member Experience Improvement Specialist - Remote role at Northrop Grumman Federal Credit Union. Pay range: $30.22/hr to $42.31/hr Summary of Primary Functions Responsible for collecting and analyzing data on member needs, experiences, and behaviors to generate actionable insights that support a superior member journey. Serves as a cross departmental SME for member experience, ensuring alignment with credit union's member focused strategies. Skills and Abilities • Bachelor's degree in Business Administration, Marketing, Computer Science, or similar • 2+ years of experience in a financial institution or in customer research-focused roles • Highly sharpened sense of curiosity • Experience creating and sharing dashboards / data visualizations • Analytical thinking – able to objectively interpret research, extract insights, and communicate in a motivating way • Highly self-motivated, solutions-oriented, and proactive problem-solving • Strong oral and written communication • Passionate advocate: drive continuous improvement strategies from a member-first approach to meet business line goals and grow the organization • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) • Detail oriented, excellent organizational skills and ability to handle multiple tasks. Duties and Responsibilities • Identify and communicate experience improvement opportunities based on insights from members gathered via face-to-face interaction, surveys, product reviews and other member data sources. • Manage the Voice of the Customer/Member (VOC) process and data, working with all areas of the credit union. • Review and track Member NPS (Net Promoter Score) and other experience metrics monthly to identify trends in performance. • Achieve a deep understanding of member perceptions and sentiments across their journey, delivering insights, reporting and strategic analysis to prioritize NPS-enhancing initiatives. • Conduct hands-on primary research where beneficial including internal employee and member interviews, field visits, or other feedback collection methods. • Assist in preparing root cause analysis and trending analytics for escalations and survey results through various channels. • Aid in creation of member-centric journey map that can be used cross-departmentally to enhance the member experience. • Collaborate on assigned projects/teams with cross-functional groups to find opportunities for improvements and work together to better serve the member. • Aid in alignment, consistency, and cohesion in process, policy and member service to achieve department and company goals. • Demonstrate flexibility while engaging in the planning process and be able to establish and maintain effective relationships with members of the leadership team. • Expert in analyzing NPS data, keeping internal partners informed on emerging trends in member feedback. • Analyze both structured and unstructured data from sources including calls, emails, chats, reviews, and NPS surveys. • Derive insights from customer-generated data, interpret reporting dashboards, translate analysis into actionable recommendations and directions for various stakeholders. • Collaborate with team leaders for the design and ongoing development of new dashboards. • Gather requirements and build out ad hoc business line metrics and projects. • Identify member experience “moments that matter” scenarios and friction points. • Present compelling member stories using data to include suggestions and recommendations based on thorough analysis and findings. • Demonstrate ownership and accountability of projects and activities. • Remain current on Voice of the Customer (VOC) best practices, platform features, and new releases. • Consult internally, listening to stakeholder needs and developing an insights plan to support them. • Support and track cross-functional projects, keeping documentation and timelines on point, and ensuring alignment with business goals. • Maintain dashboards, monitor trends in performance and error rates, and share insights that drive decision-making. • Identify gaps, recommend workflow enhancements, and help develop standard operating procedures to improve efficiency. • Serve as a key connector between teams, create training materials, and support change management for long-term improvements. • Resolve member complaints and answer escalated Member calls as needed. • Provide support in various areas as needed. • Other duties as assigned. Card Member Experience Responsibilities • Share card services insights with the MX team to help shape broader member journey strategies. • Help card services translate operational changes into member-friendly communications or updates. • Serve as a primary liaison between MX and Card services. • Review card services processes, workflows, and recurring member pain points to identify opportunities for operational efficiency and improve member experience. • Collaborate with card services leadership to document current processes, uncover operational gaps, and recommend enhancement and process improvement initiatives. • Support card services during major initiatives (system upgrades, vendor changes, digital enhancements) by capturing member impact and documenting improvement opportunities. • Track recurring trends in debit/credit card issues, such as declines, fraud related processes, card activation challenges or app related card management issues and provide strategic recommendations. • Ensure card services processes align with overall MX strategies. Quality Assurance Responsibilities • Monitor and evaluate phone interactions of NGFCU representatives within all operations areas including but not limited to Call Center, Loan Dept., Collections, and Member Services to ensure a consistent member experience across the organization. • Provide ongoing evaluations to department leaders and meet regularly with team members as well as the leaders to coach and develop in areas where improvements are required. • Provide coaching, direction and guidance to Department Managers to achieve highest standards of member service through the phone across all operations teams. • Monitor performance and report results. Benefits NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, and a 401(k)-profit sharing plan with employer matching. Equal Employment Opportunity NGFCU is an Equal Opportunity Employer. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records. #J-18808-Ljbffr
City/State South Boston, VA Work Shift Rotating Overview: Sentara Halifax Regional Hospital is hiring a Guest Relations Representative The Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members. Responsible for providing a welcoming and genuine environment and address concerns to ensure a smooth and comfortable experience for patients. Will also cross train on the switchboard. Flexi schedule - will be asked to work varying shifts on rotating days and hours (days, evenings, nights). Minimum 8 hours per week. Education • High School Grad or Equivalent (Required) Certification/Licensure • No specific certification or licensure requirements Experience • Customer Service Experience - 1 year (Required) Talroo - Allied Health, customer service, guest services, concierge, front desk We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $19.38 - $28.69 hourly. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Halifax Regional Hospital is fueled by the expertise of a well-established medical staff representing more than two-dozen specialties, while remaining focused on excellent care. Services at this hospital include cardiovascular services, emergency services, family birthing center, hospitalist program, imaging/radiology services, laboratory services, nephrology services, orthopedic services, rehabilitation services and surgical services. We improve health every day, come be a part of the community. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Position: Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 – $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging — just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day — and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health plans if qualified through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities • Meet with families virtually to help them select benefit programs that align with their goals. • Build trust, answer questions, and guide clients through enrollment. • Manage a personal book of business and maintain long-term relationships. • Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile • Self-motivated, positive, and eager to grow. • Excellent communicator — friendly, confident, and authentic. • Comfortable using Zoom and other online communication tools. • Must be a U.S. or Canadian citizen. • Passionate about helping others and building meaningful relationships. No prior insurance experience is required — only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom — apply today.
Position: Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 – $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging — just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day — and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health plans if qualified through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities • Meet with families virtually to help them select benefit programs that align with their goals. • Build trust, answer questions, and guide clients through enrollment. • Manage a personal book of business and maintain long-term relationships. • Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile • Self-motivated, positive, and eager to grow. • Excellent communicator — friendly, confident, and authentic. • Comfortable using Zoom and other online communication tools. • Must be a U.S. or Canadian citizen. • Passionate about helping others and building meaningful relationships. No prior insurance experience is required — only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom — apply today.
Psychiatry Physician
INTEGRATED PSYCHIATRIC CONSULTANTS · Wichita, KS
Psychiatry physician employment in Kansas : Tele Consult-Liaison Psychiatrist Location: Kansas, Remote 7on/7off Schedule POSITION OVERVIEW: We are seeking a compassionate and skilled Consult Liaison Psychiatrist (MD/DO) to provide telehealth psychiatric care for patients of all ages in Kansas. This role offers a flexible schedule and is ideal for a provider interested in providing consult liaison services for a hospital setting. This role supports ED and inpatient teams by delivering timely psychiatric assessments, treatment recommendations, and care coordination. This Consult-Liaison Psychiatrist role is currently classified as a 1099 contractor position with a pay per patient model, but IPC is open to discussion of other contract models. Rates are currently set at $170 per initial consultation and $60 per follow-up. _____________ WHY JOIN IPC? Be part of a physician-owned and operated staffing management group working with care settings nationwide. Our benefits for full-time providers include: • Credentialing, licensure, billing, and collections assistance, • The ability to change facilities, hours, and roles within IPC's partner organizations, • Administrative support for office management, allowing you to focus on your patients _____________ KEY RESPONSIBILITIES • Perform psychiatric initial evaluations and followup assessments for ED and inpatient consults. • Provide consult liaison services to support staff and ensure timely psychiatric interventions. • Collaborate with interdisciplinary support teams to deliver coordinated, high-quality care. • Maintain accurate, thorough, and timely documentation in line with clinical and regulatory requirements. • Apply a patient-centered approach to care, tailoring treatment plans to meet individual needs and preferences. • Maintain reliability with assigned shifts and consult volumes. _____________ QUALIFICATIONS • MD or DO with Board Certification or Board Eligibility in Psychiatry. • Active, unrestricted medical license in Kansas preferred (not required). • Active DEA registration or eligibility to obtain one. • Experience with telepsychiatry and managing diverse, multi-age patient populations is highly preferred. • Must be able to work remotely; candidates can reside anywhere in the U.S. (Kansas licensure preferred). _____________ ABOUT IPC Integrated Psychiatric Consultants (IPC) is a physician-owned and operated behavioral health staffing & management group offering end-to-end behavioral health solutions to the needs of organizations across the United States. Our nationwide network of board-certified psychiatrists, psychiatric nurse practitioners, behavioral health clinicians, licensed social workers, and other healthcare providers deliver high quality care to our partner facilities via on-site and telehealth placements. Learn more at TO APPLY: Apply online or via email with CV and cover letter Board Certified or Board Eligible Medical Doctor with or w/o US residency with current US work visa.