Store Manager/Bench
Office Depot · Des Moines, IA
Job description(tap to read)
Celebrating 25 years as a leading global provider of office supplies and services, Office Depot provides business solutions to millions of customers around the globe. For the local corner store as well as Fortune 500 companies, Office Depot provides supplies and services to its customers through 2,000+ worldwide retail stores, a dedicated sales force, top-rated catalogs and global e-commerce operations. Office Depot has annual sales of approximately $17 billion, and employs about 66,000 associates around the world. The Company provides more office supplies and services to more customers in more countries than any other company, and currently sells to customers directly or through affiliates in 61 countries.Supporting the business world is a challenging job. True solutions require much more than pushing a button – which is why at Office Depot, we depend on each other. With a job here, you'll experience a fast-paced culture of accountability and professionalism enriched with opportunities, respect, and a bit of fun. We're a company that genuinely cares about our people's success, which is why you'll find all the tools to support your potential in a career at Office Depot. Learn more about a job with Office Depot today!Job DescriptionResponsibilities:The Store Manager has ownership and drives the overall customer and sales service culture within the location. Has accountability for managing sales performance and identifying sales opportunities. Develops overall store strategies and tactics to achieve sales, service and operational performance goals. Ensure maximum sales and profitability by focusing on key business initiatives.Owns associate training, development of top talent, provides positive and constructive feedback, and appropriate coaching and counseling. This person will lead, motivate and inspire associates to create a customer‑centric environment resulting in a memorable and positive customer experience; building customer retention, strong relationships, and brand awareness and loyalty. Responsible for hiring; merchandising, operations and execution of store and company standards in addition to resolving associate and customer relations' concerns. Responsible for performance management of all associates. Also, participates in networking and creating positive relationships within the community. Act as a Change Champion, initiating and supporting change.Leads, coaches and motivates associates, while creating a culture that builds trust, brand loyalty and exceptional service delivery. Creates and manages a sales focused environment through the training and development of associates at all levels. Accountable for the assessment and development of all talent within the store. Partner with Talent Management Team to successfully manage the rotational program at the Associate Manager level.Deliver exceptional customer service by observing, listening, interacting and following up with customers to ensure satisfaction and issue resolution. Ensures the implementation and effective application of information, tools and systems required to meet customer needs.Responsible for managing performance, talent assessment, development and recognition of all associates. Manages the performance appraisal process by delivering timely and valuable developmental feedback and reviews to all associates. Supports an environment that encourages creative thinking and risk taking. Provides direction, coaching, and real time counsel related to all associate performance issues. Manages conflict effectively.Responsible and accountable for increasing sales and profitability. Responsible for managing and planning staffing needs using the scheduling and labor model appropriately.Manages inventory, inventory levels, assets and expenses within the store by applying financial controls and routinely reviewing all operational processes including receiving, data entry, cash handling, and payroll control. Also responsible for managing merchandise flow‑through and replenishment processes.QualificationsThe ideal Store Manager candidate will have a Bachelor's Degree and/or a minimum of 4 years of exceptional leadership, management, communication and training skills in a customer centric sales environment. Store Managers work a varied work schedule as business dictates so time management skills are a definite plus.Must be able to effectively lead, coach and manage others in a professional environment.Ability to positively influence at all levels and possess executive presence.Possess excellent verbal and written communication skills.Must be able to plan, prioritize and execute detailed instructions in a timely and efficient manner.Demonstrated leadership capabilities, with the ability to work independently, as well as with others.Must possess sound judgment and people management abilities.Must be adaptable to a changing environment and able to consistently achieve goals despite stress and ambiguity.Must possess the ability to use computers and technology for information, and to access information necessary to complete the job.Must possess ability to process information/merchandise through POS register system.Additional InformationPay, Benefits and Work Schedule:Office Depot offers competitive salaries, excellent benefits packages, which includes a 401(k) and more, best‑In‑class office products & services, as well as comprehensive development programs. We are an innovative, high‑performance company.Working in our stores provides you with unlimited possibilities to start or expand your career.For immediate consideration for this exciting position, please click the Apply Now button.Office Depot is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation or any other characteristic protected by law.#J-18808-Ljbffr
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People call us on their worst days. A burst pipe, a flooded basement, water where it should not be. When that call comes in, you are the first voice they hear and the person who sets everything in motion. As a Client Services Intake and Dispatch Coordinator at Rytech Restoration, you are the operational hub that connects our customers to our teams and keeps every job moving from that first call to the final update. About Rytech Restoration Rytech Restoration is a trusted name in residential and light commercial property restoration. Our local teams handle water damage, mold remediation, and property recovery with care and professionalism. As part of Fortify Companies, we are part of a growing family that is redefining property protection, from prevention to restoration, across markets nationwide. Hours: 11-am 8pm EST What You'll Do You will be the voice customers hear first and the engine that keeps our operations running. Day to day, that looks like this: ▪ Manage incoming call queues and provide professional, empathetic service to customers during high-stress situations ▪ Assign and dispatch service requests to technicians via email and internal platforms ▪ Accurately enter and update assignments, notes, and scheduling details across multiple systems ▪ Track job status and ensure timely updates, including inspection schedules and completion milestones ▪ Proactively follow up on assignments, including addressing delays, rejections, or missing information before they become problems ▪ Communicate clearly with technicians, vendors, customers, and internal teammates throughout each job ▪ Maintain detailed, organized documentation so everyone on the team has the visibility they need ▪ Identify gaps or inefficiencies in workflows and flag them for improvement ▪ Perform other duties as assigned to support the needs of the team and business Required: ▪ High school diploma or equivalent ▪ 1 or more years of customer service, dispatch, or administrative experience ▪ Excellent written and verbal communication skills ▪ High attention to detail and accuracy in data entry and documentation ▪ Ability to manage multiple priorities in a fast-paced, high-volume environment ▪ Comfortable navigating multiple software systems and email platforms at the same time Preferred: ▪ Experience in restoration, insurance claims, dispatch, or call center operations ▪ Familiarity with CRM or job management platforms ▪ Experience handling escalations or service recovery situations You Will Thrive Here If You Are ▪ Someone who stays calm and focused when the volume picks up ▪ A self-starter who takes ownership and does not wait to be directed ▪ Detail-oriented in a way that matters: you get it right the first time, every time ▪ Energized by work that has a visible impact on real people having a tough day ▪ A strong communicator who can shift tone and approach depending on who you are talking to ▪ A role with real impact: you are helping people through some of the hardest moments of their lives ▪ The stability of a 30-year-old company with the energy of a growing national brand ▪ Career growth across multiple companies and markets under the Fortify umbrella ▪ A team that values plain talk, hard work, and doing right by our customers ▪ Pay range: $17 to $19/hr, with competitive benefits ▪ The chance to be part of something new: we are building the future of property protection, and your voice matters here Ready to Join Us? If you are ready to be the person who keeps things moving and helps people on their hardest days, we want to hear from you. Apply today and let us show you what it means to be part of the Rytech team. Equal Opportunity Employer Rytech Restoration is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.