Quality Assurance Technician

At Lids Sports Group, we don't just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan‑driven products and unforgettable retail experiences.Assistant Store ManagerGeneral Position SummaryAt Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids' products and services.Principle Duties & ResponsibilitiesPeople & TrainingAct as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.Administer the progressive steps of discipline to include verbal and written warning in absence of the Store Manager.Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code).Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up.Assist in recruiting and training store personnel on proper store operations and procedures.Encourage store associates' direct compliance of established company policies, procedures and guidelines including (but not limited to) safekeeping of company inventory, funds and property.Other duties as assigned.Customer ExperienceLead, execute and assist Lids selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers when live in-store through employee education.Adhere to current visual guidelines that include proper merchandising, signage, and store cleanliness.Maintain a professional appearance consistent with Company Dress Code Policy.OperationsExecute operations‑focused company-level directives, promotions, and initiatives (e.g. from Lids HQ).Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.Open and close the store as required following the procedures per the Operations P&P Manual.Product & Inventory ManagementProtect Company assets within guidelines of LIDS Retail policies.Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.Follow all policies to accurately manage store inventory including receiving, transferring, completing price change, and conducting product counts.Strategically organize the backroom to maximize efficiency, including arranging product / supplies to optimize space and productivity.Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.Maintain the look and feel of the store through day‑to‑day VM and store actions (e.g. ensuring product recovery, restock, destock, or minor VM changes.)Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell‑through strategy.Job Required Knowledge & SkillsEstablished ability to produce sales results while minimizing loss.Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.Ability to work unsupervised.What We OfferEmployee discounts and perks.Career development opportunities and professional training programs.A collaborative, innovative, and team‑oriented work environment.Early Wage Access options to provide added financial flexibility.Physical Demands & RequirementsAbility to occasionally lift up to 50 pounds.Ability to occasionally climb a ladder and work with hands overhead.Ability to constantly stand on shift.Ability to frequently walk on shift.Ability to frequently hear and communicate verbally with customers, employees, and other personnel.Ability to frequently visually observe the store and read written or digital information.Ability to frequently operate a computer and mobile Point‑of‑Sale system, as well as maneuver relative software programs.Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquiries related to reasonable accommodations, please contact HR@Lids.com.Reports ToStore ManagerAdditional InformationEmployment Requirements: Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States or Canada is a pre‑condition of employment for this position. Current or future employment‑based visa sponsorship is not available for this role.Equal Employment OpportunityWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.Notice to ApplicantsIn connection with your application, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Additional information collected may include government‑issued identification numbers, work authorization, emergency contact information, and other employment‑related information.Need Accessibility Assistance?Applicants who require accessibility assistance to submit an employment application may email hr@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.#J-18808-Ljbffr

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty and Wolverine. Wolverine Worldwide's continued success is driven by our ability to stay true to our simple mission: we empower, engage and inspire our consumers – every step of the way.As an Assistant Manager, you will support the Store Manager in managing overall store operations, driving sales alongside relevant KPIs, and leading a cohesive team of highly motivated employees who deliver memorable experiences for all consumers.Key ResponsibilitiesBe a role model – motivate and engage your team to bring to life the brand values every day, promoting an inclusive and positive working atmosphere and celebrating success.Deliver outstanding service to all customers, demonstrating role model behaviours for all team members.Assist in driving sales, commerciality, and maintenance of standards, including compliance with established policies and procedures.Communicate efficiently on the floor and behind the scenes, developing and maintaining relationships across the business, with customers and with community partners.Partner with the Store Manager to generate innovative and engaging marketing ideas.Take ownership of stock management and execute visual merchandising guidelines, contributing to and delivering on store KPIs.Serve as the product expert and knowledgeable trainer, educating your team and advising customers.Foster a supportive, productive, and inclusive environment that promotes teamwork and accountability.Support the store management team in all aspects of running the store including opening and closing, cash handling, stock control, merchandising, and maintaining a clean and well‑presented store at all times.Create amazing experiences for our customers through authentic customer service that leaves a lasting impression.Maintain compliance with company policies including health and safety regulations.Knowledge, Skills, And Abilities RequiredPrevious experience working in a fast‑paced, customer‑facing environment.Experience in a customer‑facing role; leadership or supervisory experience is preferred but not essential.Flexible and adaptable, comfortable working in a fast‑paced environment.Flexible schedule and availability to work mornings, evenings, weekends, and holidays.Passion for our brands and brand lifestyles.Self‑starter and ambitious – motivated to achieve and exceed store targets for your team and store.Ability to work under pressure and manage multiple tasks at once.Working ConditionsRetail environment.US Candidates OnlyPerforming duties consistent with the Company's AAP/EEO goals and policies.High School diploma or equivalent.The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.#J-18808-Ljbffr

About Company: Denali is the leading organic recycling company on a mission to unlock the power of unused food and organics, transforming them into resources to feed, fuel and replenish the earth. Our work is essential to keeping water clean, reducing the need for new landfill capacity, building soil fertility, helping farmers be more resilient, and reducing societys reliance on fossil fuels. Denali provides meaningful and measurable change for any business that handles food, creating value with our scalable solutions across the nation. Our services and products touch thousands of acres and businesses, millions of tons of organic material, and nearly every person who purchases and consumes food in the U.S. Apply to join our team today! Class A CDL Route DriverLocation: Des Moines, IA Position Type: Full-Time | Hourly Schedule: Early-morning start between approximately 5:007:00 a.m. Route Type: Local routes | Home nightly | Occasional interstate travel Compensation and Driver IncentivesCompetitive weekly pay - (Potential Annual Earnings: $97,500) $1,000 annual retention bonus Consistent full-time work PEAKS Safety ProgramQualified drivers can earn additional rewards for outstanding safety performance: Quarterly regional raffle: $1,000 prize per region Annual regional raffle: Four $5,000 prizes Annual Apex Award: $10,000 prize About the RoleWe are seeking an experienced and safety-focused Class A CDL Route Driver to operate tractor-trailers with 30- to 45-foot open-top end-dump trailers. Drivers will be assigned primarily to local routes originating in the Des Moines area and will return home nightly. Routes may occasionally cross state lines based on operational needs. This position requires the safe and timely transportation of materials, accurate documentation, dependable communication, and strict compliance with all DOT and company safety requirements. The ideal candidate has tractor-trailer experience, is comfortable operating manual and automatic transmissions, and can work independently in outdoor and industrial environments. Essential Duties and Responsibilities Safely operate Class A tractor-trailers with 30- to 45-foot open-top end-dump trailers.Complete assigned local routes efficiently while providing professional customer service.Occasionally travel across state lines as required.Operate manual and automatic transmission vehicles.Follow all DOT regulations and applicable federal, state, and local laws.Perform thorough pre-trip and post-trip vehicle inspections.Maintain accurate electronic driver logs using the companys electronic logging system.Complete and submit service tickets, contamination reports, maintenance records, and other required documentation.Maintain the cleanliness and basic operating condition of assigned equipment.Use basic hand tools to perform minor repairs on company bins and equipment.Communicate regularly with dispatch, customers, vendors, and the operations team.Report accidents, injuries, equipment problems, and safety concerns immediately.Attend required safety calls, meetings, training sessions, and briefings.Use a smartphone or computer for communication, training, documentation, and expense reporting.Perform additional duties as assigned. Required Qualifications Valid Class A CDL self-certified as a Non-Excepted Interstate driver.Current DOT medical card.Clean Motor Vehicle Record and acceptable PSP report. • Must meet one of the following experience requirements: At least 23 years old with two years of full-time, verifiable tractor-trailer experience; or At least 21 years old with one year of tractor-trailer experience and graduation from an accredited truck-driving school or one year of qualifying military experience. Experience operating tractor-trailers with manual and automatic transmissions.Stable and verifiable employment history.Ability to pass a pre-employment road test, drug screening, and background check.No DUI or DWI conviction involving a commercial or personal vehicle within the previous three years.No DOT drug or alcohol violation within the previous three years.Ability to read and speak English well enough to communicate with the public, understand traffic signs and signals, respond to official inquiries, and complete required reports.Must live within the designated hiring area and park equipment at an approved location.Ability to work flexible hours, including early mornings and up to approximately 50 hours per week during busy seasons.Preferred Qualifications Previous end-dump or open-top trailer experience.Familiarity with electronic logging systems such as PeopleNet.Knowledge of hydraulic equipment.Experience making local or regional deliveries.Strong customer service and route-management experience.Basic mechanical knowledge and experience using hand tools. Physical and Work Requirements Regularly lift, pull, push, or carry up to 70 pounds.Frequently bend, stoop, twist, shovel, climb, and reach overhead.Work outdoors in changing weather conditions.Work around farms, food-waste materials, and potentially unpleasant odors.Safely enter and exit commercial vehicles and inspect trailers and equipment.Remain alert and focused throughout extended driving and working periods. This is a safety-sensitive position requiring a clear mind, sound judgment, and consistent attention to safety. Drivers are responsible for protecting their own safety and the safety of coworkers, customers, and the public. What we offer: Mission-driven work in a rapidly growing sustainability companyOpportunities for professional growth and learningCollaborative, values-driven team cultureCompetitive salary and benefits Why Youll Love Working at Denali- Benefits & Perks At Denali, the work we do begins and ends with you our employees. That's why we strive to ELEVATE you to be your best, both at work and at home. Our benefits arent just about compensation; theyre part of a broader commitment to helping you thrive in all aspects of life. Heres how we live out our values every day: E Employee: At Denali, we believe in offering competitive compensation packages that include not only great benefits but also a strong focus on safety, flexibility, and rewards and recognition. You are the backbone of our success, and we make sure youre valued every step of the way.L Learning: Were committed to your growth and development. Our Ascend Employee Development Program and access to over 6,000 professional courses via our Learning Management System empower you to climb higher in your career all at no cost to you.E Environment: Our employees deserve a clean Earth. Were dedicated to doing our part in keeping waste out of landfills, so you can be proud of the work we do together to make a positive environmental impact.V Valued: At Denali, we take pride in creating a culture of care. With resources that support your well-being, volunteerism opportunities, and a commitment to safe working conditions and inclusivity, youll always feel like you belong here.A Advancement: We believe in succession planning and providing opportunities for advancement. We want you to grow, and well be right there with you, supporting your career every step of the way.T Together: Were stronger when we work together. At Denali, youll have opportunities to give and receive support not just within the workplace, but within our broader community. Our team is united, and we celebrate the value of working and succeeding as one.E Employees: You are the heart of Denali. We believe our employees deserve the very best. This is why we offer an array of benefits that support your overall well-being, from health coverage to work-life balance, because when you succeed, we all succeed. Our Benefits Package Includes: Comprehensive Medical: Our self-insured medical plans are designed with your health in mind, offering competitive options including copay and HSA plans so you can choose what best suit your health needs.Dental & Vision: Keep your smile bright and your vision clear with full coverage for you and your family.Generous 401(k) Match: Were here for your long-term future we offer a generous 401(k) match of up to 4%, helping you build the foundation for tomorrow.Company-Paid Disability & Life Insurance: Weve got you covered with company-paid Long-Term and Short-Term Disability, as well as AD&D and Life Insurance, giving you peace of mind knowing youre protected.Voluntary Life for Employees & Family: Customize additional coverage for you and your loved ones with our voluntary life insurance options.Health Savings Plan: Save on medical expenses with a Health Savings Plan designed for your needs.Paid Time Off (PTO) & Sick Time: We value your well-being. Take time for yourself, your family, and personal matters with generous PTO and Sick Time, including family leave.9 Paid Holidays: Enjoy a well-rounded work-life balance with 9 paid holidays throughout the year.Paid Weekly: We believe in rewarding hard work consistently, which is why we offer weekly pay so you can stay on top of your financial goals.Professional Development: Ascend in your career with free access to thousands of courses that allow you to grow and develop professionally.Employee Assistance Program: Life can be challenging at times, and were here to support you with our confidential Employee Assistance Program that offers counseling and resources for a variety of personal and professional needs.Wellness Program: At Denali, we believe that well-being goes beyond health coverage. Our Wellness Program offers resources to keep you mentally, physically, and emotionally balanced as you climb higher in both life and career. We want you to feel valued, supported, and equipped for success because when you thrive, we all thrive. So, come for benefits. Stay for the culture. We cant wait to see you reach new heights with us at Denali. Apply to join our team today! Equal Employment Opportunity Policy:?It is the policy of the Company to provide equal employment opportunities for all employees. Accordingly, the Company will not engage in any form of employment discrimination based on race, color, national origin, gender, religion, age, disability, veteran or military status, genetic information, or any other legally protected status. The Company hereby affirms its desire to maintain a work environment for all employees that is free from all forms of unlawful employment discrimination. Compensation details: 25-30 Hourly Wage PI03de5d0a79e8-26289-41499398

Customer Service - Service Advisor

Jobtailor · Altoona, IA

Greet customers promptly and provide friendly, competent customer serviceCoordinate the service center's scheduling and workflowCreate estimates and work orders, finalize payments, follow cash-handling policies, order parts, and collect payment for jobsAnswer customer questions about service outcomes and consult with Technicians as neededApply marketing and sales strategies to finalize transactionsConsult with Technicians about needed repairs and communicate repair needs to customersIncrease knowledge of products and services to understand industry needsCommunicate customer needs to Technicians and technician recommendations to customersKeep customer-facing items clean, stocked, and up to dateReceive merchandise, stock showroom products, and update pricingMaintain understanding of the Boss Shop Warranty processAssign work to Technicians within company guidelinesFollow company safety policies and proceduresReport to work promptly when scheduledAssist with other duties as assignedRequirementsRetail or guest service experience preferredValid Driver's license and insurable to driveAble to maintain working knowledge of parts inventoryAble to complete the Service Advisor New Team Member Training within the first 90 days of employmentAble to work on the computer system efficientlyAbility to read, write and perform math skillsMust possess a positive, enthusiastic attitudeMust be flexible with the ability to adapt to change when requiredDemonstrates excellent communication skillsAbility to work a flexible schedule to meet the needs of the business, may require weekends and eveningsMust have reliable transportation and phoneMust be able to communicate in EnglishAble and willing to deliver friendly, courteous, and prompt customer serviceAble and willing to work cooperatively with other team membersMust occasionally lift and/or move up to 50 lbs.Must frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hearMust occasionally sit, climb, balance, stoop, kneel, crouch, or crawlCore CompetenciesDemonstrates strong customer service skills, effective communication, and the ability to coordinate workflow in a retail environment. Proficient in managing service estimates, payments, and inventory while adhering to company policies and safety procedures.Highest-signal resume keywordsCustomer ServiceCommunication SkillsRetail ExperienceParts Inventory ManagementFlexible ScheduleATS Optimization KeywordsHard SkillsService Advisor TrainingCash-Handling PoliciesWork Order CreationEstimates PreparationComputer System ProficiencyMath SkillsSoft SkillsPositive AttitudeEnthusiastic ApproachAdaptabilityTeam CollaborationCertifications & QualificationsValid Driver's LicenseIndustry KeywordsService Center CoordinationCustomer Needs CommunicationBoss Shop Warranty ProcessSafety Policies#J-18808-Ljbffr