Customer Service Representative - State Farm Agent Team Member

General Manager

Clean Response · Des Moines, IA

General Manager – Des Moines, IA Clean Response, the Twin Cities' premier independent restoration contractor, has an opportunity for our newest expansion in the Des Moines, IA market! We are looking for a dedicated and driven professional who acts with integrity, values the importance of being a team player, and strives for excellence in all that they do. We are seeking a General Manager that can take a hands-on approach to lead day-to-day operations for a fast-paced restoration business. This position does require 5+ years of restoration experience. This role is ideal for someone who can balance big-picture thinking with rolling up their sleeves to get things done. You'll oversee operations, drive financial performance, lead a strong team, and help scale the business. Operations Leadership • Oversee daily operations across mitigation, cleaning, and reconstruction • Ensure projects run efficiently, safely, and on schedule • Track and improve key metrics like cycle times, margins, and customer satisfaction • Implement systems and processes to support growth • Manage water, mold, fire, and storm damage projects from start to finish. • Schedule crews and coordinate subcontractors when needed. • Maintain excellent communication with customers, insurance adjusters, and property managers. • Estimate jobs and prepare project documentation. • Ensure compliance with IICRC standards and company procedures. • Recruit, train, and mentor field personnel. • Help grow the business through exceptional customer service and operational excellence. Financial Oversight • Manage budgets, forecasting, and overall financial performance • Improve job costing and ensure projects hit margin goals • Report on performance and identify areas for improvement Team Leadership • Start up the new office and hire team • Lead and develop department managers and staff • Build a culture of accountability, teamwork, and customer focused • Support hiring, retention, and employee development Growth & Strategy • Partner with ownership and C-suite on business growth and expansion plans • Identify opportunities to improve operations and increase revenue • Build relationships with clients, vendors, and referral partners Customer Experience • Ensure a high level of service across all projects • Maintain a strong reputation within the community What We're Looking For • 5-7+ years of leadership experience in restoration, construction, or related industry • Familiarity with Des Moines restoration market and strong relationships with industry stakeholders. • Experience leading teams in a fast-paced environment • Solid communication and problem-solving skills • Ability to drive results while building a strong team culture • Restoration industry experience required. • Management or supervisory experience required. • IICRC Certifications (WRT, ASD, AMRT, FSRT, etc.) strongly preferred. • Xactimate experience is a plus. • Ability to manage multiple projects simultaneously. • Excellent communication and organizational skills. • Valid driver's license with a clean driving record. • Ability to lift 50+ pounds. Preferred: • Degree in Business, Construction Management, or related field Schedule & Work Environment • Full-time, on-site role • Occasional after-hours availability for emergency response situations • Fast-paced, team-oriented environment Benefits: • Medical insurance • Dental insurance • Paid time off • Retirement plan • Vision insurance Clean Response provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, military or veteran status.

$25.64/hr

Freight Handler

FedEx Freight Holding Company · Des Moines, IA

Job Title Starting Rate of Pay: $ 25.64 per hour Shift Time: 2300-0730 Position Overview Transport freight across dock area to/from trailers for loading to trailers. Essential Functions • Perform freight handling using appropriate motorized and manual equipment, including but not limited to: forklift, pallet jack and hand truck • Verify documentation matches freight description (e.g. type, weight, hazardous materials), using current electronic or manual system • Secure freight inside trailers using appropriate tools and supplies (e.g. pallets, straps, rope) • Recoup/repair damaged freight when necessary • Verify and complete required documentation and reports • Assist customers with freight and freight documentation as needed • Perform hostling duties if required • Comply with all applicable laws/regulations, as well as company policies/procedures • Perform other duties as required Qualifications • High school diploma or equivalent, preferred • Must be at least 18 years of age • Prior experience in warehousing, freight handling and/or fork lift operations preferred • If hostler/yard mule duties required, experience preferred • Ability to count and perform basic math, with or without a calculator • Basic written and verbal communication skills • Ability to lift/carry hand freight of varying weights several times a week, to lift dock plates weighing approximately 100 pounds, and to open trailer doors requiring approximately 75 pounds of lift force, up to several times per day or more • Ability to bend, twist, squat, pushing/pulling freight throughout shift • Ability to work independently and/or as a team member • Previous dock/warehouse experience preferred Working Conditions Dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise Hours may vary due to operational need Frequent contact with service center personnel; fast-paced, deadline oriented

Location: Des Moines, IAPay: $21.00 per hourJob Type: Full-timeSchedule: 40 hours per week. Monday - Saturday. Days, Nights, WeekendsBenefits: Health Insurance, Basic & Voluntary Life Insurance, Pension & 403(b), 12 Sick Days, 10 Vacation Days, 8 Paid Holidays, Employee DiscountAbout the RoleAt The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We're seeking a dynamic and experienced Store Manager to lead one of our Salvation Army stores. This role is crucial in supporting our mission through efficient store operations, staff management, and community engagement. You'll be responsible for overseeing all store operations, including staff supervision, sales performance, store maintenance, customer service, banking, and record keeping, while ensuring that all functions support our mission of serving those in need in our community.What You'll DoLeadership & Staff ManagementRecruit, train, and supervise store staffManage scheduling and payroll processingImplement company policies and practices in employee relationsStore OperationsDevelop and implement strategies to meet production and sales goalsOversee donation processes, product sorting, pricing, and presentationManage store maintenance, safety, and appearanceEnsure compliance with OSHA and Salvation Army safety policiesCustomer ExperienceCreate an enjoyable shopping environmentSet an example for positive customer interactionsOversee cash handling procedures and daily depositsWork within budget parametersManage inventory tracking for designated product linesCommunication & ReportingMaintain open communication with Regional Manager and Department HeadsProvide daily reports on store production and salesAddress customer complaints and provide education about the programSupervisory ResponsibilityIn conjunction with the Regional Manager, recruit, interview and recommend for hire Store staffTrain and supervise the store staffIn collaboration with the Regional Manager, provide direct reports with a personnel reviewReview and approve time and attendance for store personnel using the current payroll systemCheck time logs regularly, following all current regulations and trainingsTraining ProvidedPaid training on register and store proceduresOngoing coaching and support from store leadershipOpportunity to build retail and customer service skillsWhy Join UsMission-driven work that supports programs in your communityOn-the-job trainingTeam-oriented environmentEmployee Discount, Employee Assistance Program, and more!Additional InformationWhat You Need!Education & Experience2 years' experience in staff management and development or combination of education and experienceSkills & AbilitiesStrong leadership and team-building skillsProficiency in cash handling and basic financial managementAbility to work a flexible schedule, including early/late shifts, weekends, and holidaysAbility to speak, write and understand English in a manner sufficient for effective communication with customers, management and coworkersBasic computer skills including but not limited to the use of the Point of Sales System; the payroll program, Microsoft Office Suite and all other programs or systems that are adopted by theGood speaking, hearing and vision ability, and excellent manual dexterityCertificationsValid Driver's LicenseMust pass a motor vehicle record searchPhysical RequirementsRegularly required to stand, use hands, handle, feel, hear, and talkFrequently required to walk and reach with hands and armsOccasionally required to climb, balance, stoop, kneel, or crouchMust regularly lift and/or move up to 50 pounds, and occasionally up to 100 poundsSpecific vision abilities required: close vision, distance vision, and ability to adjust focusStore environment with quiet to moderate noise levelMay be dusty and experience temperature fluctuations based on weatherMay stand for extended periodsWork is performed in a typical retail store/warehouse environmentTravelMay be required to travel to various locations for work or training, including monthly management trainingThe Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.#J-18808-Ljbffr

Dispatcher

Menzies Aviation · Des Moines, IA

Job Title People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people. Role Purpose Coordinate wheelchair and cart services between the client and employees. Ensures all data is recorded according to company. What You Will Be Doing Must be familiar with and abide by all client/company regulations. • Work with client special services representatives to ensure all requests for services are met. • Escalate issues to operations manager immediately. • Communicate and interact courteously and tactfully with fellow employees and passengers if necessary. • Maintain all service transactions in wheelchair tracking program (Watershed and Excel) format. • Receive and respond to telephone and radio calls from client representatives and employees in a professional and timely manner. • Maintain and distribute tablets and radios. • Always complete the appropriate documentation and reports in thorough and timely manner. • Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. • Provide general information and directions to passengers. • Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner. • Attend meetings and in services as required. • Utilize appropriate communications channels and maintain records, reports and files as required. • Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible. • Adhere to company policies and procedures and participate in achievement of company objectives. • Utilize company and client equipment, supplies and resources in a conscientious, cost-effective manner. • Perform other duties as requested. Safety, Security, Wellbeing and Compliance: You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy. What We Are Looking For • Possess valid US driver's license with a clean driving record. • 1+ years of experience as a dispatcher. • Must be 18 years of age or older. • Pass pre-employment drug screen and all pre-employment testing. • Ability to proficiently read, write and speak English. • Must be comfortable lifting 70lbs repetitively. • Must be comfortable working in all weather conditions. • Pass FBI background and obtain US Customs Seal. • Must be available and flexible to work variable shifts including weekends and holidays. • Must have high school diploma, GED or six months' experience as an operations agent. • Excellent communication skills required. • Ability to remain calm and efficient under pressure. • Competent in handling difficult situations. Diversity Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential. Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider. As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here. Application Instructions Is this role ticking all the boxes for you? If so, please click apply now!