Front Desk Agent

Job description

Hourly Rate: $20.05 Hourly Wage: $20.05 Shift: 1st/2nd - full-time position; must be available to work during weekends and holidays. Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Where great benefits lead to a life fulfilled. • Competitive Pay • Medical/Dental/Vision/401K opportunities • Travel discounts • Credit Union Membership • Tuition Reimbursement • Professional Counseling & Family Support • Growth and Development Opportunities • *Benefit Eligibility will vary by position Site Specific Perks • Free on-site associate parking during shift • Uniform laundering (Front Office, Engineering, and Housekeeping) • Discount at all on-site Food & Beverage outlets • Work shoe credit through Shoes for Crews twice a year • Bi-annual team building events • Quarterly celebrations, Associate of the Month, Associate Appreciation Week • Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month) As a Guest Services Agent, a typical day will include: • Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. • Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues. • Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.) • Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction. • Answers telephone calls and routes calls to the proper department as applicable. • May be asked to assist with bellman and runner duties depending on facility or location. Guest Experience and Company Standards • Welcome and greet guests and anticipate and address their needs. • Interact with colleagues and guests professionally and promptly. • Contribute to team goals. • Always follow company policies and safety procedures. To Become a Guest Services Agent at MVW: • Available to work various shifts, holidays, and both weekend days. • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance. • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. • Specific job duties may differ by property, size of team, or facility. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.