Event Staffing Services Rep On Call

Job description

At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets usapart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction. Orange County Government is committed to providing equal opportunity in employment and services to all individuals. Job Description General Functions : A security position in the Convention Center working with Event Staffing Service Provider(s) to plan event-staffing needs. Investigates all accidents, injuries and damage to OCCC facilities and provides follow-up on the billing and collection of payment for damages to OCCC property. Work is performed with considerable independence under the general supervision of the Security Supervisor. Performance is reviewed through conferences, reports and results achieved. Representative Duties/Assignments : • Reviews and approves staffing and security proposals issued by the provider 30 days prior to the first move-in day. • Recommends changes to the providers proposal to comply with the Convention Centers operating policies and guidelines. • Attends client site visits, planning and pre and post-convention meetings. • Performs pre- and post-show walk-throughs utilizing photos and video to identify OCCC property damage. • Responds to complaints concerning damage caused to exhibitors by OCCC staff. • Responds to client and/or provider questions and provides assistance regarding security and life safety issues. • Responds to accident / damage locations and takes immediate action to limit damage and liability and identifies sources of collection for damage. • Facilitates the billing and collections of money due to OCCC due to damage of the buildings. • Interacts with all divisions within the Convention Center as needed, with an emphasis on a strong relationship with the Event Management Team. • Coordinates with outside agencies including Orange County Sheriffs Office, Florida Highway Patrol, Florida Department of Law Enforcement, corporate protection teams, Federal Bureau of Investigation, Treasury Department, State Department and the Secret Service in order to ensure the safety of international, national and corporate dignitaries and officials. • Develops and coordinates policies and procedures for operating departments to assist in loss reduction. • Reviews safety committee effectiveness. • Meets the Center of Hospitality (CoH) standards. • Performs other related duties as required. Minimum Qualifications : Must possess and maintain a valid Drivers License and possess a Florida Drivers License within thirty days of hire. Preferences : Experience in hospitality, customer service, administrative, and/or investigation of damage claims. Application Deadline Open Date: 05/28/2026 Close Date: 09/30/2026 This posting is subject to close without prior notice. Salary Information Pay Grade: 410 - From $16.94 to $21.23 FLSA Status: Placement based on Education and Experience Veterans Preference If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the closing date of the posting. Please scan and upload a copy of your cover letter and supporting documents, to Orange County Human Resources Division via the secure Box.com folder . Your cover letter should include the Job ID number you are applying for, the title of the position, your full name and the last 4 digits of your social security number. *If you are a current employee returning from active military service, you may be eligible for promotion preference if the active military service qualifies for Veterans' Preference. Please note that Veterans' Preference applies only to a Veterans' first promotion after reinstatement or reemployment, without exception. Educational Requirements If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA) . If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense. Address Orange County Convention Center 9800 International Dr. Orlando FL. 32819 Notes Selected candidates will be required to provide employment references and will be required to complete a pre-employment drug, physical and background check.