Patient Services Representative-Atlanta

Job description

Patient Service Representative-Atlanta Job title: Patient Service Representative-Atlanta - Status: Regular, Full-time Reports to: Clinical Manager - Salary: $20-$28/Hr Department: Medical - Pay Type: Hourly, Non-Exempt Level: Non-management - Revised: 08/13/2025 Job Purpose The Patient Service Representative-Atlanta oversees the administrative duties of the Center. Responsible for moving the patients through the check-in and check-out process. Duties and Responsibilities • Provide a courteous, professional working environment • Maintain effective communication with patients, coworkers, and manager • Maintain efficient patient flow Update patient demographics interview patient for sliding fee scale services and update eligibility • Verify insurance and set eligibility dates in system • Call and remind patients to bring missing information to their appointment • Collect payments and patient-responsible balances • Post charges to patient accounts • Scan and import demographic and clinical documentation into patient charts • Schedule appointments as needed • Monitor patient schedule to accommodate walk-in patients • Direct patients to the proper department for assistance • Answer multi-line telephone system • Operate office equipment, ie. Fax, copier, computer and credit card machine • Provide copies of patient medical records as requested • Contribute to the positive image of the front office operations • Perform other administrative and program-related duties as assigned. Qualifications/Knowledge/Skills/Experience • High School Diploma or equivalent required; • Minimum of one (1) year of experience in healthcare, patient services, pharmacy, or outreach coordination. • Strong interpersonal and communication skills, especially via phone and written outreach. • Proficiency in Microsoft Office (Excel, Outlook, Word) and electronic health record (EHR) systems. • Bilingual (English/Spanish or English/Creole) a plus. Working Conditions • Prolonged periods standing, walking, and/or sitting at a desk and working on a computer may be required. Physical Requirements • May require the occasional ability to lift up to 10 pounds. About Us 26Health is a non-profit 501c3 organization that provides care for underserved and underinsured communities. We started in 2011 with a mission to help transform the health care landscape in Central Florida. Today, we are a safe space built on cultural competence that offers access to care to anyone in need - from primary care and mental wellness to adoptions, gender identity support, family services, emotional support, food, and clothing. Our rule is simple: Leave No One Behind. Additional Information • Background screens will be performed, and education will be verified prior to employment. • Please be prepared to provide the required information and/or documentation. • 26Health is a smoke-free workplace, and smoking is prohibited in all enclosed areas of the property. • 26Health is an equal opportunity, affirmative action employer.