Customer Experience Associate

Job description

Customer Experience Associate As a Customer Experience Associate, you will be immersing yourself in the Roller Rabbit brand and helping to build our community. We strive to deliver amazing shopping experiences both IRL and online, so as a Customer Experience Associate, this will be yourspecialty. About Roller Rabbit We are a feel-good company! We strive to feel good by finding the joy in life. To us, it's the journey not the destination. We believe feeling good is something to strive for in every area and season of life. It's our mission to find the magic in every moment. While we resonate with many things, to us, fun, vibrancy and togetherness are the pillars of a feel-good life that represent how we see the world, and how our community sees itself. Today's Roller Rabbit is a full lifestyle brand featuring home goods, loungewear, ready to wear, accessories, and of course, the softest pajamas around! What You'll Do · Provide warm, energetic, elevated, and empathic service through phone, chat, and email. · Master our internal management systems to process all order related things. · Share your fit and product expertise with customers and peers alike. · Think creatively to help build new processes. Who You Are · A team player in any customer-service focused environment · Someone with a can-do attitude and solution-oriented mindset · Incredibly positive, patient, and adaptable Desired Skills & Experience · 1-2 years of experience in retail or customer service · Familiar with Gorgias, Gladly or a similar platform · Experience using Shopify · Experience with a ticketing request system · Exceptional communication skills, both written and verbal Benefits · Medical, Dental & Vision insurance · Unlimited PTO · Paid company holidays · Summer Fridays · Generous company discount and allowance