$42k–$112k/yr
Customs and Border Protection Officer
US Customs and Border Protection · Glenpool, OK
Job description(tap to read)
Customs and Border Protection Officer (CBPO) NEW RECRUITMENT INCENTIVES! U.S. Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America. You will be part of the Department of Homeland Security workforce, protecting American interests and securing our nation. If you are looking for a rewarding career with great pay, benefits, and job stability, now is the time to make your move. DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW As a Customs and Border Protection Officer (CBPO) , you will be part of our 60,000 workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a CBPO makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession. Typical assignments include: Enforcing customs, immigration, and agriculture laws and regulations. Facilitating the flow of legitimate trade and travel. Conducting inspections of individuals and conveyances. Determining the admissibility of individuals for entry into the United States. Preventing the illegal entry of individuals and prohibited goods and the smuggling of illegal drugs and other contraband. Duty Locations – Incentives available for some locations You will be asked to provide your preference for one of the following mission-critical locations: Anchorage, AK; Douglas, Lukeville, Nogales and San Luis, AZ; Andrade, Calexico, Los Angeles, Otay Mesa, San Francisco, San Ysidro, and Tecate, CA; Miami, FL; Honolulu, HI; Calais, Eastport, Houlton, Jackman, Madawaska, Van Buren, and Vanceboro, ME; Grand Portage and International Falls, MN; Raymond, Roosville, Sweetgrass, and Wild Horse, MT; Columbus, NM; Alexandria Bay, Champlain, Massena, and Ogdensburg, NY; Dunseith, Maida, Pembina, and Portal, ND; Philadelphia, PA; Del Rio, Eagle Pass, Presidio, Rio Grande City, and Tornillo, TX; Beecher Falls, Derby Line, Highgate Springs, Norton, and Richford, VT; Blaine, Oroville, Seattle, and Sumas, WA. The preference locations listed above are expected to have vacancies available in the future, however, if the duty locations do not have vacancies at the time of your final offer, you may be offered a duty location in another geographic location within the United States. Locations offered are based on operational and mission requirements and critical agency hiring needs for entry-level CBPOs as determined by the CBP Office of Field Operations (OFO). Salary – and Duty Location Recruitment Incentives – and Benefits Recruitment Incentive Newly appointed Customs and Border Protection Officers (as defined in 5 CFR 575.102 ) will be offered up to a $15,000 incentive per year, for a three-year service contract, in the following locations: Arizona: Douglas, Lukeville, Nogales, San Luis California: Calexico Hawaii: Honolulu Maine: Calais, Eastport, Houlton, Jackman, Madawaska, Van Buren, Vanceboro Michigan: Detroit, Port Huron, Sault Sainte Marie Minnesota: Grand Portage, International Falls Montana: Raymond, Sweetgrass New York: Alexandria Bay, Champlain, Massena, Trout River North Dakota: Dunseith, Portal Vermont: Beecher Falls, Derby Line, Highgate Springs, Norton, Richford Washington: Blaine, Oroville Recruitment Incentive Newly appointed Customs and Border Protection Officers (as defined in 5 CFR 575.102 ) will be offered up to a $15,000 incentive per year, for a four-year service contract, in the following locations: California: Otay Mesa, San Francisco, San Ysidro, Tecate Florida: Key West North Dakota: Pembina Annual Base Salary for newly appointed CBPOs varies as follows: GS-5 and GS-7 $41,863 - $112,415 per year Locality pay varies by duty location. Note: A fully trained CBPO is eligible for up to $45,000 in overtime pay in addition to the starting salary. Grade level eligibility and salaries vary depending upon background, including experience and education, and duty location of the opportunity. This is a career ladder position with a grade level progression of GS-5, GS-7, GS-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in each grade level. Promotions are at the discretion of the agency. Officers are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering. Qualifications: You qualify for the GS-5 grade level if you possess one of the following: Experience: A minimum of three (3) years full-time general work experience that demonstrates the ability to meet and deal with people and the ability to learn and be able to apply a body of facts; OR Education Substitution: A bachelor's degree or successful completion of a full four (4)-year course of study in any field leading to a bachelor's degree from an accredited college or university; OR Combination of Experience and Education: A combination of successfully completed college education AND general work experience. This will be calculated using your resume and official or unofficial college transcripts submitted with your application. You qualify for the GS-7 grade level if you possess one of the following: Experience: A minimum of one (1) year of specialized full-time work experience equivalent to at least the next lower grade level that includes: Performing physical inspections of people, documents or goods for criminal activity, fraud, and/or illegal operations. Utilizing observational techniques, evaluating facts, and reviewing documentation while applying Federal, State, or local laws and regulations. Making determinations in compliance with laws and regulations that may lead to arrests, seizure of property, fines, and/or penalties based on findings. OR for the GS-7 grade level: Education Substitution: A bachelor's degree with Superior Academic Achievement based on (1) class standing, (2) grade-point average (3.0 or higher), or (3) honor society membership; OR one (1) full year of graduate-level education. This education must demonstrate the knowledge, skills, and abilities necessary to do the work; OR Combination of Experience and Education: A combination of specialized work experience equivalent to the next lower grade level AND graduate level education from an accredited college or university. This will be calculated using your resume and official or unofficial transcripts submitted with your application. If you have previous or current law enforcement or military law enforcement experience , you may qualify at the GS-9 grade level. See the GS-9 Job Opportunity Announcement (JOAs) at USAJOBS, the federal government's official employment site to determine if you qualify. Other Requirements: Citizenship : You must be a U.S. Citizen to apply for this position. Residency : You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three (3) of the last five (5) years. Age Restriction : In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Customs and Border Protection Officer position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d). Veterans' Preference : You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible. Formal Training : You will be required to complete a paid pre-academy orientation for approximately two (2) weeks at your home port. You will then attend a 101-day training program – CBP Field Operations Academy – conducted at the Federal Law Enforcement Training Center (FLETC) located in Glynco, GA. This training consists of basic law enforcement skills, immigration laws, firearms training, examination of cargo/bags/merchandise, physical fitness, etc. Candidates assigned to the southern border, Miami, or Puerto Rico duty locations must attend and pass an online Spanish training program, which will be completed at their home port. Successful completion of the Academy is required for this position . How to Apply: Click the Apply button on this site. You will be linked to the CBP Talent Network page. For Position of Interest , select Customs and Border Protection Officer. You'll then receive a link(s) to the CBPO JOA(s) on USAJOBS to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the CBPO Entrance Exam. As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with OFO and CBP.
911 Dispatcher & Jail Officer - Public Safety
City of Glenpool, OK · Glenpool, OK
City of Glenpool, OK is seeking a Dispatcher/Jailer to maintain security and safety of the jail facility. The role operates the 911 system, assigns law enforcement and other emergency providers to calls, and communicates important public safety information to responders and the public. Minimum education is high school diploma or GED. Knowledge of laws and procedures, ability to handle stress, organize priorities, and communicate clearly are essential.#J-18808-Ljbffr
911 Dispatcher & Jail Officer: Critical Public Safety Role
Glenpool Conference Center · Glenpool, OK
The City of Glenpool is seeking a Dispatcher/Jailer to maintain the security and safety of the Jail facility. The Dispatcher/Jailer operates the 911 system, assigns law enforcement and other emergency services providers to calls for service, and communicates important public safety information to emergency responders and the public.Ideal candidates have a high school diploma/GED and the ability to handle stress, with strong communication skills.#J-18808-Ljbffr
CUSTOMER SERVICE MANAGER
Food 4 Less · Glenpool, OK
Customer Service Manager To deliver more than is expected to my customers and associates by providing a positive first impression, determining actual needs, delivering real solutions, adding value by managing the front-end of the store so that all customers are taken care of in and efficient and timely manner and leaving the customer so satisfied that no competitor is an acceptable alternative. CSM: What I Do, How I Do It, and Why I Do It As a CSM, this is what I do: Front-end Operations I manage the front-end operations by following the daily schedule; monitoring the flow of customers, opening registers as necessary, managing breaks and lunches, opening preparations, supplies and closing procedures. Customer Transactions I manager shelf and display maintenance by maintaining new, missing, and price change tags/bibs, maintaining sign integrity and ad pricing and signage, and managing, new, discontinued, and all other tags and signs. Service Desk Procedures I supervise Service Desk and financial services procedures including providing tills, opening and closing the service desk, selling financial services products, refunds, phones, cleaning and organizing. Adaptability I am able to adjust myself readily to different conditions. I demonstrate flexibility in the workplace and remain comfortable with change and transition. Coaching/Mentoring I am a people builder by bringing out the best in people. I recognize and try to unleash the full potential of others by providing the needed resources, coaching, experiences, and other support. I provide others the opportunity to take risks and learn from their mistakes. Conflict Resolution I facilitate the resolution of conflict between others. I seek to understand others' viewpoints and effectively balance the competing priorities of different individuals. I gain agreement between myself, others, and third parties. Problem Solving I clearly define issues upfront and then use critical thinking skills and logic to effectively maintain answers to questions through a conscious and organized manner. Safety/Quality Orientation I consistently produce and emphasize the need to produce high quality products and services while being aware of the issues and following procedures that affect personal safety and the safety of others. As a CSM, this is how I do it: Building Relationships I successfully initiate, develop, and foster relationships with others. I take a personal interest in the interests and ideas of others and treat others fairly, respectfully, and sincerely. I empathize with the emotions of others and consider things from other people's perspective. Conscientiousness I demonstrate responsible behavior, thoroughness of work, and dependability. I consistently demonstrate compliance with Harps' policies and procedures, including regular and timely attendance, adherence to dress code and ensuring a safe work environment, and a willingness to complete other duties as assigned. Superior Customer Service/Hospitality I completely understand what delivering more than expected means in regards to great customer service. I remove any barriers impeding customer service. I actively look for ways to help others by following our SMILE Program guidelines. Integrity I demonstrate and act in accordance with an appropriate and sound set of values, beliefs, and business ethics. I am an honest person. Modeling Cultural Values I act consistently in accordance with values that are consistent with those of the organization. I model high standards of behavior for others through personal actions and commitment to the organization. Professionalism I hold myself accountable by demonstrating a "no excuses" approach to my own attitude, performance, and results. I work in the best interest of Harps even when it involves putting individual needs aside. Showing Drive & Taking Action I act on my own initiative without being prompted. I handle problems with minimal guidance. I make things happen and take action quickly. As a CSM, this is why I do it: Customer Focus I anticipate and recognize customer needs and remain dedicated exceeding customer expectations. I use customer information to improve products and services. I continually strive to improve customer satisfaction. Respecting others/Citizenship I encourage an atmosphere of teamwork by own actions. I support others, facilitate their work, and defend them when appropriate. I encourage cooperation and trust within a group. I show a high concern for the rights, values, and worth of others. I treat others fairly and consistently. I give appropriate attention toward the concerns expressed by others by empathizing with their emotions and considering things from their perspective. Supporting Harps' Mission Statement With respect and support from my peers and supervisors, I strive daily to exceed my customers' expectations in an effort to support the Harps' Mission Statement "Our mission is to provide the best overall value to our customers, building a reputation for competitive prices, product quality and freshness, friendly service and cleanliness." Position Requirements:High school diploma or G.E.D. equivalent preferred.Minimum one year experience operating a cash register in a retail establishment, preferably in a grocery storeAbility to accurately count money.Adaptable to different situations and the ability to respond with flexibility to shifting priorities and rapid change.Ability to interpret, understand and follow instructions.Ability to work a flexible schedule including evenings, weekends and holidays as needed.Ability to complete tasks in a timely manner.Moves, lifts, carries and places merchandise and supplies weighing less than or equal to 25 pounds without assistance.Frequently reaches overhead and below the knees, including pushing, pulling, squatting, kneeling, bending, stooping, crouching and twisting with or without bearing weight.Frequent repetitive motion with hand(s) and arm(s), such as grasping, gripping and turning.Visually locates merchandise and other objects, at near and/or far distances, as well as verified information, often in small print.May be exposed to all weather conditions (hot, cold, rain, snow, ice and wind) as well as, inside work with variations in heat, cold, dust and humidity.May be exposed to cleaning solvents or other chemicals.May be exposed to latex, eggs, nuts, soy and wheat.Employment at Harps may be contingent upon completion and our evaluation of a PEP survey, drug screen, employment reference check, criminal background check and credit check.
CUSTOMER SERVICE MANAGER
Harps Food Stores · Glenpool, OK
Customer Service Manager To deliver more than is expected to my customers and associates by providing a positive first impression, determining actual needs, delivering real solutions, adding value by managing the front-end of the store so that all customers are taken care of in and efficient and timely manner and leaving the customer so satisfied that no competitor is an acceptable alternative.As a Customer Service Manager, this is what I do:Front-end Operations I manage the front-end operations by following the daily schedule; monitoring the flow of customers, opening registers as necessary, managing breaks and lunches, opening preparations, supplies and closing procedures.Customer Transactions I manager shelf and display maintenance by maintaining new, missing, and price change tags/bibs, maintaining sign integrity and ad pricing and signage, and managing, new, discontinued, and all other tags and signs.Service Desk Procedures I supervise Service Desk and financial services procedures including providing tills, opening and closing the service desk, selling financial services products, refunds, phones, cleaning and organizing.Adaptability I am able to adjust myself readily to different conditions. I demonstrate flexibility in the workplace and remain comfortable with change and transition.Coaching/Mentoring I am a people builder by bringing out the best in people. I recognize and try to unleash the full potential of others by providing the needed resources, coaching, experiences, and other support. I provide others the opportunity to take risks and learn from their mistakes.Conflict Resolution I facilitate the resolution of conflict between others. I seek to understand others' viewpoints and effectively balance the competing priorities of different individuals. I gain agreement between myself, others, and third parties.Problem Solving I clearly define issues upfront and then use critical thinking skills and logic to effectively maintain answers to questions through a conscious and organized manner.Safety/Quality Orientation I consistently produce and emphasize the need to produce high quality products and services while being aware of the issues and following procedures that affect personal safety and the safety of others.As a Customer Service Manager, this is how I do it:Building Relationships I successfully initiate, develop, and foster relationships with others. I take a personal interest in the interests and ideas of others and treat others fairly, respectfully, and sincerely. I empathize with the emotions of others and consider things from other people's perspective.Conscientiousness I demonstrate responsible behavior, thoroughness of work, and dependability. I consistently demonstrate compliance with Harps' policies and procedures, including regular and timely attendance, adherence to dress code and ensuring a safe work environment, and a willingness to complete other duties as assigned.Superior Customer Service/Hospitality I completely understand what delivering more than expected means in regards to great customer service. I remove any barriers impeding customer service. I actively look for ways to help others by following our SMILE Program guidelines.Integrity I demonstrate and act in accordance with an appropriate and sound set of values, beliefs, and business ethics. I am an honest person.Modeling Cultural Values I act consistently in accordance with values that are consistent with those of the organization. I model high standards of behavior for others through personal actions and commitment to the organization.Professionalism I hold myself accountable by demonstrating a "no excuses" approach to my own attitude, performance, and results. I work in the best interest of Harps even when it involves putting individual needs aside.Showing Drive & Taking Action I act on my own initiative without being prompted. I handle problems with minimal guidance. I make things happen and take action quickly.As a Customer Service Manager, this is why I do it:Customer Focus I anticipate and recognize customer needs and remain dedicated exceeding customer expectations. I use customer information to improve products and services. I continually strive to improve customer satisfaction.Respecting others/Citizenship I encourage an atmosphere of teamwork by own actions. I support others, facilitate their work, and defend them when appropriate. I encourage cooperation and trust within a group. I show a high concern for the rights, values, and worth of others. I treat others fairly and consistently. I give appropriate attention toward the concerns expressed by others by empathizing with their emotions and considering things from their perspective.Supporting Harps' Mission Statement With respect and support from my peers and supervisors, I strive daily to exceed my customers' expectations in an effort to support the Harps' Mission Statement "Our mission is to provide the best overall value to our customers, building a reputation for competitive prices, product quality and freshness, friendly service and cleanliness."Position Requirements:High school diploma or G.E.D. equivalent preferred.Minimum one year experience operating a cash register in a retail establishment, preferably in a grocery storeAbility to accurately count money.Adaptable to different situations and the ability to respond with flexibility to shifting priorities and rapid change.Ability to interpret, understand and follow instructions.Ability to work a flexible schedule including evenings, weekends and holidays as needed.Ability to complete tasks in a timely manner.Moves, lifts, carries and places merchandise and supplies weighing less than or equal to 25 pounds without assistance.Frequently reaches overhead and below the knees, including pushing, pulling, squatting, kneeling, bending, stooping, crouching and twisting with or without bearing weight.Frequent repetitive motion with hand(s) and arm(s), such as grasping, gripping and turning.Visually locates merchandise and other objects, at near and/or far distances, as well as verified information, often in small print.May be exposed to all weather conditions (hot, cold, rain, snow, ice and wind) as well as, inside work with variations in heat, cold, dust and humidity.May be exposed to cleaning solvents or other chemicals.May be exposed to latex, eggs, nuts, soy and wheat.Employment at Harps may be contingent upon completion and our evaluation of a PEP survey, drug screen, employment reference check, criminal background check and credit check.