Virtual Receptionist

Job description

Virtual Receptionist MalOPlus™ Group Inc., provides Business Development services in the fields of Accounting, Administration and Marketing. Our goal is to help small and medium-sized businesses explore outsourcing solutions to minimize their administrative and operating costs. We also offer to home-based self-employed professionals, a network that provides contractual work. MalOPlus™ Group Inc., is a collective of 3 companies operating under the MalOPlus™ Brand and a few other sister companies managing other Brands owned by MalOPlus™ Group Inc. This position is for one of these subdivisions. Job Description Responsibilities: • Welcome clients on the virtual reception console, the website or by email; • Answer incoming calls from de call center courteously and politely, note the telephone messages and determine clients' and colleague's needs in order to take the appropriate actions as requested; • Act as technical support for clients and colleagues (address their needs and inform the on the services offered by the enterprise); • Act as a liaison between clients and Project Managers; • Plan and coordinate meetings and appointments; • Assist in daily operations for enterprise effectiveness; • Manage and update documents; • Carry out any other tasks considered pertinent by the Director of Operations or the Coordinator of Humans Ressources within the range of the post-holder's skills. Qualifications • Present a professional image and excel in customer service; • Ability to interact with professionalism and adopt a positive attitude at all times towards clients, colleagues and superiors; • Excellent communication, teamwork and constructive problem-solving skills; • Organised, proactive, autonomous, good ability to set priorities and multitask; • Ability to learn and acquire new skills rapidly and to adapt to new challenges and situations; • Ability to work under pressure; • Experience working remotely from home office; • Languages spoken and written: French and English (essential), Spanish or other languages (asset). Additional Information LOCATION Work from your Home-Office Can work from anywhere from Canada or USA, as long as we have openings in your area. EDUCATION College, Finished Minimum 5 years Experience Training in Business Administration, Marketing or Communications, is preferred. REMUNERATION: Based on experience SCHEDULE: Flexibles hours Part-Time (minimum 15hours per week) or Full-Time (40hours) Week-days, Evening & Week-end Shifts available START DATE: a.s.a.p.