Logistics Customer Service Representative

Job description

Logistics Customer Service Representative Are you an experienced logistics professional with a passion for delivering exceptional customer service? RemoteVA PH is looking for a Logistics Customer Service Representative to be the vital link between our clients and warehouse operations. In this role, you'll ensure timely and accurate order processing, routing, and shipping — especially to wholesalers and retailers. You will play a key part in maintaining strong client relationships and ensuring every order is delivered seamlessly. Key Responsibilities • Be the main point of contact for assigned clients: handle inquiries and provide real-time updates on orders, inventory, and shipping. • Coordinate routing of orders to wholesalers, retailers, and other partners — ensuring all compliance and routing guides are followed. • Monitor and track orders using Warehouse Management Systems (WMS), and communicate proactively about delays or issues. • Submit routing requests, schedule carrier pickups, and follow up on shipment status to guarantee on-time deliveries. • Collaborate with the warehouse team to ensure accuracy in order picking, packing, and shipping. • Manage order exceptions such as cancellations, returns, and changes — while keeping clients informed. • Keep thorough documentation of all client communications, updates, and resolutions. • Work with the WMS Manager to improve operational processes and service levels.