Client Support Specialist

$250k/yr

Outside Sales Representative

AmeriPro Roofing · Franklin, TN

Ready to build a career without financial ceilings? AmeriPro Roofing, an industry-leading name in exterior home remodeling for over two decades, is immediately hiring Outside Sales Representatives. In this role, you will be the face of our brand, using direct, door-to-door canvassing to connect with local homeowners and guide them through essential exterior improvements. We provide the platform, the training and an uncapped commission structure-you bring the drive to succeed. This position is tailormade for driven, "hunter" mentality sales professionals with a proven track record of chasing and closing new business OR those who are motivated, willing and eager to learn new skills, this is the perfect launchpad for your sales career! What sets AmeriPro Roofing apart • Leading CRM and technology (Service Titan) for transparent pricing, margin visibility, scheduling, and seamless workflows that drive efficiency and accountability. • Company-provided leads supplementing self-generated pipeline. • Robust training, field support, and clear advancement paths (mentorship). Compensation and Benefits: • Pay OTE: $120,000–$250,000 per year, plus incentives. • Performance Pay + Commission Offset (payment on sales activities) • Vehicle allowance (for qualifying vehicles) • Company Provided Leads (supplement self-generated efforts) • Training, Mentorship, tools and tech provided Day in the Life: • Morning: Route planning, review yesterday's follow-ups, confirm inspections. • Midday: Door-to-door canvassing and neighborhood networking, perform exterior inspections, assist homeowner in claim process or retail quote. Enter data using our mobile canvass application. • Afternoon: Door-to-door canvassing, Run scheduled inspections (leads), documentation, estimates in our leading CRM Service Titan. • Evening: Customer follow-ups, proposal reviews, pipeline updates. Responsibilities and Activities: • Generate Leads: Identify new clients through door-to-door outreach, networking, and referrals. • Convert Issued Leads: Marketing will provide various lead types through internal and external channels. Leads are supplemental to your generated efforts. • Conduct Roof/Exterior Inspections: Assess properties for storm damage and overall exterior diagnosis to identify and establish need, measure project areas, and document the condition of materials. • Educate Homeowners: Explain and build value in our products and services, our brand, discuss the insurance claims process or retail pricing with financing, ensuring the customer understands their exterior home solution options. • Build Relationships: Establish and maintain strong client connections to drive satisfaction and generate referrals. • Monitor Sales Performance: Identify market opportunities, track progress, and share updates with internal team and Branch Sales Leadership • Solve Problems: Address client concerns to ensure seamless experience from inspection to installation. Qualifications: • 1-2+ years full cycle sales experience with a proven track record preferred • 1-2 years' experience using CRM (Service Titan, Salesforce, HubSpot, etc.) Proficiency with Microsoft Office 365 preferred • Valid driver's license, reliable and insured vehicle; working availability to include evenings/weekends. • Excellent communication, negotiation, time management and organizational skills • Self-directed, coachable, resilient and motivated by performance-based compensation • Comfortable with outdoor field work and using mobile apps, mobile device for photos/notes/lead entries. Location: Nashville, Franklin, Hendersonville, Clarksville, Murfreesboro, Spring Hill, Columbia and surrounding areas. Field based territory travel. #LP

Senior Client Delivery Manager - Revenue Cycle (REMOTE)

Enablecomp · Franklin, TN

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers' Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years. Position Summary The Senior Client Delivery Manager is a senior, client-facing operational consulting role responsible for delivering advanced operational insight, strategic guidance, and executive-level delivery for assigned client accounts. The Senior Client Delivery Manager operates as a trusted advisor to client executives and internal senior leaders, translating operational performance into strategic narratives, risk mitigation strategies, and forward-looking recommendations. This role leads complex client scenarios, shapes account-level strategy, and partners closely with the Client Delivery Director on escalations, strategic planning, and enterprise-level delivery-without formal people management responsibility. Key Responsibilities • Independently lead operational delivery for high-complexity, high-impact client accounts. • Serve as a strategic operational advisor to client executives and senior leadership. • Translate complex operational data, trends, root cause analysis results and risks into executive-ready insights and recommendations. • Develop forward-looking operational strategies aligned to client objectives and enterprise capabilities. • Proactively identify systemic issues, emerging risks, and optimization opportunities across the client lifecycle. • Guide clients through complex operational changes, performance improvement initiatives, and evolving service needs. • Own complex issue analysis and resolution strategy for assigned client accounts. • Lead advanced root cause analysis efforts across cross-functional teams. • Frame escalations with clear articulation of risk, impact, options, and recommended path forward. • Partner closely with the Client Delivery Director on high-risk, sensitive, or enterprise-impacting issues. • Monitor performance trends and assess effectiveness of remediation strategies over time. • Ensure consistent, professional, and transparent communication with clients during issue resolution. • Lead director-level operational reviews, strategic touchpoints, and complex client discussions. • Develop and deliver polished, insight-driven materials, presentations, and narratives. • Anticipate client questions and prepare data-backed responses and recommendations. • Establish credibility and trust with senior client stakeholders through consistent value delivery. • Lead internal account strategy discussions, aligning stakeholders on priorities, risks, and action plans. • Advocate for client needs while balancing enterprise standards, scalability, and operational realities. • Provide informal guidance and mentorship to Client Delivery Specialists and Managers. • Act as a subject matter expert for complex workflows, client scenarios, and operational challenges. • Contribute to the development and evolution of Client Delivery frameworks, methodologies, and standards. • Identify recurring themes and systemic issues across the client portfolio and recommend enterprise-level improvements. • Share insights, lessons learned, and best practices to elevate team effectiveness. • Support onboarding, training, and knowledge transfer initiatives within the Client Delivery function. • Partner with leadership on initiatives related to process optimization, change management, and operational innovation. • Other duties as assigned. Requirements and Qualifications • High School Diploma or GED required. Associates or Bachelor's Degree in Business, Healthcare Administration, Operations, or a related field preferred. • 4-6 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments • Deep understanding of operational workflows, data interpretation, and client support models • Strong written and verbal communication skills with the ability to convey operational information clearly • Demonstrated ability to independently manage client relationships and operational discussions • Advanced analytical skills with the ability to interpret data and translate it into actionable insight • Excellent written and verbal communication skills, including client-facing presentation experience • Proven ability to influence without authority in cross-functional environments • Timely and regular attendance. • Equivalent combination of education and experience will be considered • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Special Considerations and Prerequisites • Practices and adheres to EnableComp's Core Values, Vision and Mission. • Consultative mindset with a focus on problem-solving and continuous improvement. • Strong organizational skills and attention to detail. • Strategic mindset with a focus on long-term client value and partnership. • Trusted advisor mentality with enterprise awareness and accountability. • Exceptional professional judgment and decision-making capability. • Ability to receive feedback and apply it to improve performance and professional growth. • Professional presence appropriate for client-facing interactions. • Willingness to learn and adapt in a dynamic, evolving operational environment. • Demonstrated ability to escalate issues appropriately with clarity and confidence. EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you. Don't just take our word for it! Hear what our people are saying: "I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other." - Revenue Specialist "I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun." - Supervisor, Operations

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. RESPONSIBILITIES *Essential Job Functions:* · Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality. · In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders. · Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. · In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards. · E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up. · Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness. · Adhere to local, state, and federal laws, food safety procedures, and company guidelines. · Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones. · Read and follow directions given in the note section · Ensure quality and freshness of all items chosen · Communicate with customers via a portable phone and respond to calls in a professional and timely manner · Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars · Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping. · Process the orders through the point of sale (POS) system · Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock · Maintain organization and cleanliness of staging areas and equipment · Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor · Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair · Perform required opening and closing procedures · Assist in training new e-Commerce team members · Meet/exceed productivity standards · Ability to work cooperatively in high paced and sometimes stressful environment. · Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. · Ability to act with honesty and integrity regarding customer and business information. · Ability to follow directions and seek assistance when necessary to resolve customer and business issues. · Provide sup QUALIFICATIONS *Minimum Position Qualifications:* * Ability to work without supervision * Ability to read shelf tags * Basic math skills (i.e., counting, addition, and subtraction) * Excellent oral/written communication skills * * *Desired Previous Experience:* * Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

Counsel - Commercial Transactions

CIGNA · Franklin, TN

Counsel, Commercial Transactions The Counsel, Commercial Transactions position provides enterprise-wide legal support and guidance for U.S. and global contracting activities, with an emphasis on buy-side procurement contracts, technology transactions, and vendor management matters. This role partners closely with Procurement, Legal, Compliance, Privacy, Information Protection, and business stakeholders across the enterprise and reports to the Associate Chief Counsel, Enterprise Corporate Law. The successful candidate will have experience negotiating and drafting a broad range of commercial agreements, assessing legal and business risk, and providing practical, business-focused legal advice in a fast-paced, matrixed environment. Responsibilities • Draft, review, negotiate, and manage a broad range of commercial agreements, including consulting, services, technology, software, SaaS, licensing, data, and vendor agreements with domestic and international suppliers. • Partner with Procurement and business stakeholders to structure transactions while balancing legal, regulatory, operational, and business objectives. • Advise clients on commercial contracting matters, risk allocation, compliance requirements, and contract governance processes. • Identify, assess, and provide recommendations regarding legal and contractual risks associated with third-party engagements. • Support vendor dispute resolution efforts and negotiate resolutions that align with business objectives and risk tolerance. • Develop, maintain, and enhance contract templates, playbooks, negotiation guidance, and standard contract provisions. • Collaborate with global legal colleagues and business partners on international contracting matters. • Create and deliver training on contracting, vendor management, and related legal topics to procurement and business teams. • Support strategic corporate initiatives, including mergers, acquisitions, financing transactions, and other enterprise projects as needed. • Partner effectively with Compliance, Privacy, Information Protection, Information Technology, Procurement, and operational teams on complex commercial matters. • Manage outside counsel on specialized matters, as appropriate. • Lead discussions with stakeholders to gather information, align priorities, and achieve business objectives. • Support process improvement initiatives and contribute to the continued evolution of contracting and governance practices. • Share legal knowledge and subject matter expertise across the Legal organization in a collaborative manner. • Work with Legal, Compliance, and business clients to develop, implement, and coordinate contracting and governance strategies. • Proactively identify risks of non-compliance related to third-party contracts. Qualifications • Juris Doctor (JD) required. • Active license and good standing in at least one U.S. jurisdiction. • 5+years of experience negotiating and drafting commercial contracts, with significant experience supporting vendor, procurement, technology, consulting, and services transactions. • Experience supporting procurement, sourcing, vendor management, or commercial operations is preferred. • Strong contract drafting, negotiation, communication, and relationship management skills. • Ability to identify legal issues, evaluate risk, and provide practical, business-focused legal advice. • Experience supporting technology transactions, intellectual property matters, privacy considerations, and complex commercial arrangements. • Experience in healthcare, pharmacy, or another highly regulated industry is preferred. • Demonstrated ability to influence and collaborate across a matrixed organization. • Strong analytical, problem-solving, and decision-making skills. • Highly organized with exceptional attention to detail and the ability to manage multiple priorities simultaneously. • Proven ability to build strong professional relationships and effectively partner with stakeholders at all levels of the organization. • Ability to operate independently while exercising sound judgment in complex situations. • Strong presentation skills and experience communicating with senior leaders and business stakeholders. • Hybrid- in office 3 days week. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 132,700 - 221,100 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan.