Experience Manager
Ulta Beauty · Spring Hill, TN
Job description(tap to read)
OVERVIEW:Experiencea place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we're transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seekgreater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful. :GENERAL SUMMARY&SCOPE The Experience Manager (EM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable forall aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team. PRINCIPAL DUTIES&RESPONSIBILITIES(*Essential Job Functions) The EM is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned): Performance • Promote a culture of accountability to meet or exceed the store's goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. • Drive company profitability through operational excellence, top-line sales growth and expense control. • Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget. • Address underperforming metrics related to the store's services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business. • Support direct reports in developing and maintaining their clientele. • Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience. • Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests. • Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy. People • Attract, hire, retain and source a diverse team of top talent for the salon and boutiques, leveraging a variety of methods including social media platforms, and efficiently address any staffing needs and open positions for the store. • Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty. • Create an inclusive environment that inspires and encourages the growth and engagement of associates. • Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance. • Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. • Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. • Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals. • Model a culture of teamwork and guest service excellence by working alongside the leadership team, establishing priorities, providing clear direction and support, and sharing best practices. • Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store. Process • Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards for the store, including the Infection Control Policy. • Adhere to and enforce Ulta Beauty's dress code. • Use the company's scheduling tool as directed to create and adjust schedules, manage attendance in-the-moment, and to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, support service sales and growth, reduce loss, ensure accurate schedules and reporting, and execute company directives. • Use the company's task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment. • Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management and loss prevention. • Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary. • Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks. • Utilize company programs, tools, and resources to drive store improvements. • Regularly communicate and provide feedback to field and services leadership on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape for their store. :JOB QUALIFICATIONS Education • Bachelor's degree is preferred • Cosmetology license and/or a cosmetology management license where required by state law Experience • 2-3+ years relevant, fast-paced retail management work experience or other relevant work experience • Financial management:success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense • Cosmetology management:Advanced competency in services, including sales, guest experience, and product attachment; demonstrated knowledge of Board of Cosmetology regulations and hiring requirements • Retail management:proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directives • Leadership management:experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team Skills • Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices) • Excellent written and verbal communication • Strong collaboration and interpersonal skills • Strong organizational skills to manage multiple tasks • Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable SPECIAL POSITION REQUIREMENTS • Work a flexible, full-time schedule to include days, evenings, weekends, and holidays • Attend corporate business meetings and conferences WORKING CONDITIONS • Continuous mobility throughout the store during shift • Frequent standing, bending, reaching, and twisting during shift • Frequent lifting and/or moving up to 25 lbs. during shift • Continuous coordination and manipulation of objects during shift • Frequent use of a computer, telephonic devices, and related office supplies If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job. About:AtUlta Beauty(NASDAQ: ULTA),the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
Grocery Delivery Driver
DoorDash · Spring Hill, TN
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th
Restaurant Managers
Chicken Salad Chick · Spring Hill, TN
**Description** **Assistant Manager** **Job Summary** The Assistant Manager delivers exceptional results through others. They assist the General Manager in providing an engaging environment for restaurant teams and guests while focusing on delivering operational excellence. Chicken Salad ChickAssistant Managers embrace and help lead the Chicken Salad Chick Culture, manage administration and maintain the facility. **Essential Responsibilities** + Serve as a Brand Ambassador for Chicken Salad Chick. + Understand & adhere to all policies, procedures, standards, specifications, guidelines and training programs. + Ensure that all Guests feel welcome and are given responsive, friendly and courteous service. + Ensure that all products are consistently prepared and served according to CSC standards. + Achieve identified objectives for sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and by creating a positive, productive working environment. + Control cash and other receipts by adhering to cash handling and reconciliation procedures. + Operationally fill in as needed to ensure guest service standards and efficient operations. + Continually strive to develop staff in all areas of managerial and professional development. + Prepare all required paperwork, forms and reports in an organized and timely manner. + Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant's receiving policies and procedures. + Sets clear expectations on shift and creates a working environment and serves as a role model to create memorable guest experiences. + Takes actions to solve and celebrates guest feedback. + Monitors food and equipment inventories, conducts inventory counts and maintains inventory records. + Monitors compliance with health, safety, cleanliness, security and fire policies, standards and regulations. + Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for violations of company policies, rules and procedures. **Required Knowledge, Skills and Abilities** + Excellent written and oral communication skills + Excellent organization skills + Ability to multitask + Working knowledge of back office tools + Ability to quickly learn and master new computer software **Education and Experience** + One to two years related experience and/or training; or equivalent combination of education and experience **Physical Demands** + Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects + Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday + Must be able to work and perform all duties at any station in the kitchen or service area **General Manager** **Job Summary** The Restaurant General Manager delivers exceptional results through others. They provide an engaging environment for restaurant teams and guests; while focusing on delivering operational excellence. Chicken Salad Chick Managers invest their time in developing future leaders, creating memorable experiences, reinforcing the Chicken Salad Chick Culture; managing administration; and maintaining the facility. The Restaurant Manager consistently keeps our brand promises, inspire their teams and deliver great results. **Essential Responsibilities** + Serve as a Brand Ambassador for Chicken Salad Chick. + Understand & adhere to all policies, procedures, standards, specifications, guidelines and training programs. + Understand and comply with all federal, state, county and municipal regulations pertaining to health, safety and labor requirements for the restaurant, employees and guests. + Ensure that all Guests feel welcome and are given responsive, friendly and courteous service. + Ensure that all products are consistently prepared and served according to CSC standards. + Achieve identified objectives for sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment. + Develop, plan and implement restaurant marketing, advertising and promotional activities and campaigns, in accordance with the Brand Standards. + Create, communicate, implement and follow up on operations and financial action plans. + Control cash and other receipts by adhering to cash handling and reconciliation procedures. + Make employment and termination decisions consistent with Restaurant Management guidelines. + Oversee and ensure that employee performance appraisals are completed on a timely basis. + Create and maintain schedules for team. + Effectively maximize labor performance by scheduling to business trends while delivering a superb experience to every guest. + Operationally fill in as needed to ensure guest service standards and efficient operations. + Coach and motivate the Assistant Manager(s) and the team. + Continually strive to develop staff in all areas of managerial and professional development. + Prepare all required paperwork, forms and reports in an organized and timely manner. + Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs. + Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant's receiving policies and procedures. + Set clear expectations and create a working environment and serve as a role model to create memorable guest experiences. + Take actions to solve and celebrate guest feedback. + Control food and equipment inventories, conduct daily and weekly inventory counts and keep inventory records. + Identify problems, conduct high-level troubleshooting and seek repair/maintenance support for restaurant equipment to ensure equipment is operational. + Monitor and maintain compliance with health, safety, cleanliness, security and fire policies, standards and regulations. + Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for violations of company policies, rules and procedures. **Required Knowledge, Skills and Abilities** + Excellent written and oral communication skills + Excellent organization skills + Ability to multitask + Working knowledge of back office tools + Ability to quickly learn and master new computer software **Education and Experience** + Three to five years related experience and/or training; or equivalent combination of education and experience **Physical Demands** + Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects + Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday + Must be able to work and perform all duties at any station in the kitchen or service area _Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills of those in this job classification. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer._ Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.
Remote Customer Service Representative – Product Testing
GLOCPA · Spring Hill, TN
In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
General Manager
Chicken Salad Chick · Spring Hill, TN
General Manager The Restaurant General Manager delivers exceptional results through others. They provide an engaging environment for restaurant teams and guests; while focusing on delivering operational excellence. Chicken Salad Chick Managers invest their time in developing future leaders, creating memorable experiences, reinforcing the Chicken Salad Chick Culture; managing administration; and maintaining the facility. The Restaurant Manager consistently keeps our brand promises, inspire their teams and deliver great results. Essential Responsibilities: • Serve as a Brand Ambassador for Chicken Salad Chick. • Understand & adhere to all policies, procedures, standards, specifications, guidelines and training programs. • Understand and comply with all federal, state, county and municipal regulations pertaining to health, safety and labor requirements for the restaurant, employees and guests. • Ensure that all Guests feel welcome and are given responsive, friendly and courteous service. • Ensure that all products are consistently prepared and served according to CSC standards. • Achieve identified objectives for sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment. • Develop, plan and implement restaurant marketing, advertising and promotional activities and campaigns, in accordance with the Brand Standards. • Create, communicate, implement and follow up on operations and financial action plans. • Control cash and other receipts by adhering to cash handling and reconciliation procedures. • Make employment and termination decisions consistent with Restaurant Management guidelines. • Oversee and ensure that employee performance appraisals are completed on a timely basis. • Create and maintain schedules for team. • Effectively maximize labor performance by scheduling to business trends while delivering a superb experience to every guest. • Operationally fill in as needed to ensure guest service standards and efficient operations. • Coach and motivate the Assistant Manager(s) and the team. • Continually strive to develop staff in all areas of managerial and professional development. • Prepare all required paperwork, forms and reports in an organized and timely manner. • Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs. • Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant's receiving policies and procedures. • Set clear expectations and create a working environment and serve as a role model to create memorable guest experiences. • Take actions to solve and celebrate guest feedback. • Control food and equipment inventories, conduct daily and weekly inventory counts and keep inventory records. • Identify problems, conduct high-level troubleshooting and seek repair/maintenance support for restaurant equipment to ensure equipment is operational. • Monitor and maintain compliance with health, safety, cleanliness, security and fire policies, standards and regulations. • Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for violations of company policies, rules and procedures. Required Knowledge, Skills and Abilities: • Excellent written and oral communication skills • Excellent organization skills • Ability to multitask • Working knowledge of back office tools • Ability to quickly learn and master new computer software Education and Experience: • Three to five years related experience and/or training; or equivalent combination of education and experience Physical Demands: • Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects • Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday • Must be able to work and perform all duties at any station in the kitchen or service area Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills of those in this job classification. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.