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$18/hr

Bilingual Customer Service Representative

Mom's Meals · Ankeny, IA

Full-timeCustomer Service/Call CenterPosted 7+ days ago
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Job description(tap to read)

Company Overview Mom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others. EEO Mom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status. Mom's Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is looking for upbeat, people-first individuals to join our team as Bilingual Customer Service Representatives. In this role, you'll be one of the first friendly voices our Spanish-speaking customers connect with as they place meal orders. If you love helping people, enjoy talking with others, and are excited to learn and grow, this could be an awesome fit. We're a mission-driven company doing meaningful work, and we'd love for you to be part of it. The starting wage is $18.00/hour with weekly pay, PTO, and benefits available after 30 days of employment. Work hours are Monday-Friday, 9:00am-6:00pm with the potential for overtime starting at 7:00am. Address: 7000 Fleur Drive, Des Moines IA 50321 This position will start on Monday, October 12th and training will take place at our Ankeny office. • Position Responsibilities may include, but not limited to • Handle inbound and outbound customer service calls with our clients placing their meal order • Address questions, and provide exceptional customer service • Input order information into the appropriate client order screen • Document all conversations with client into client information database • Ensure all assigned clients are contacted and have an order on file • Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients • Work quickly and efficiently without making the client feel rushed • Required Skills and Experience • Fluent in Spanish and English (Spoken & Written) • High school degree or GED • 1 year of previous customer service experience • Basic computer proficiency, including experience learning and using software in a work or school setting • Clear oral communication skills • Ability to deescalate situations and quickly resolve customer complaints • Prior experience adhering to company policies and showing core values • Preferred Skills and Experience • 1 year of previous call center experience • Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems, Microsoft Outlook, Microsoft Teams • Previous experience working with HIPAA policies and procedures • Physical Requirements • Repetitive motions that include the wrists, hands and/or fingers • Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods • Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus • Our team members enjoy: • Free Breakfast & Lunch • Casual Dress Code • Tiered growth path for promotion starting Day 1 • Eligible for Referral Bonuses starting Day 1 • Weekly paychecks • PTO, 401k, & a Full benefits package

As a Material Handler, you'll ensure products and materials move efficiently through our warehouse—keeping everything organized, accessible, and on track for delivery.

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SIGN ON BONUS! UPTO $7,500 • PAY: $32.00 - $38.00 per hour, based on experience • Sunday through Thursday. 8:00 PM - 6:00 AM • Shift differential : 2nd shift is $2.00/hr and 3rd shift : $3.00/hr • This is a 3rd shift position • Annual boot and Tool Allowance • Benefits: 401K ,Stock Option Purchase ,Medical, Dental, Eye Insurance and Vacation ,Floating holidays • Outstanding benefits - www.syscobenefits.com • Excellent full time career with a stable and growing company • Move your Career FORWARD with SYSCO FOODS! JOB SUMMARY To provide safe, reliable and cost-efficient vehicles by performing quality preventive maintenance inspections and repairs as well as performing expert diagnosis and repair as required to prevent breakdowns on road, reduce vehicle downtime and improve total fleet reliability. RESPONSIBILITIES • Perform required inspections and preventive maintenance on vehicles and equipment with in planned time tolerances to maximize the safety, reliability, and cost efficiency throughout the life cycle of the fleet. • Perform FAI/CVI (Annual) inspections on all fleet vehicles including tractors, trailers, converter dollies, light-duty vehicles, and any other company-owned equipment in accordance with all federal, state and local legal and regulatory agencies. (Includes all state-required inspections and frequencies). • Perform quality preventive maintenance inspections per company methods on all fleet vehicles including tractors, trailers, converter dollies, refrigeration units (Reefer), lift-gates, light-duty vehicles, and any other company-owned equipment. • Perform quality maintenance repairs as required to maximize safety and reliability on all fleet vehicles including tractors, trailers, converter dollies, lift-gates, light-duty vehicles, and any company-owned equipment. • Perform preventive maintenance, diagnosis and repair to refrigeration units (Reefer). • Address all Driver Vehicle Inspection Report write ups timely, and efficiently. • Diagnose cause of any malfunction and perform repairs to manufacturer specifications including but not limited to engines, transmissions and clutches, drive-line, differential, steering and suspension, fuel and ignition system, exhaust systems (including regeneration systems), intake systems, electrical systems, brake systems, HVAC systems and lift-gate hydraulic, mechanical and electrical systems. • Follow procedures including documenting all work performed on work orders. • Mentor, teach and share expertise with Fleet Technician I and II to aid in their development to positions of greater responsibility. • May perform moderate supervisory roles when Fleet Manager or Fleet Supervisors are not accessible. • Proficient in electrical meter testing • Knowledge of controls and electric (DC (distribution center) low voltage • Electric motor knowledge (DC) • Complete electrical repairs and welding projects as needed. QUALIFICATIONS Education • High school diploma or GED required • Current and valid driver's license (CDL Preferred, Not Required) Experience • Medium / Heavy Duty truck technical training • 2-year school and 4 years of experience OR • 5 years of experience in fleet maintenance and repair Certifications, Licenses and/or Registrations • Annual Inspector Certification Knowledge, Skills and Abilities • Brake Inspector Certification Knowledge, Skills and Abilities • ASE certifications & Automotive or Medium/Heavy Duty Trucks • EPA section 608 (Core & Type II) and 609 HVAC & Refrigeration Certification Professional Skills • Expert knowledge and skill of all vehicle systems and components • Expert knowledge and skill in diagnosis and repair of electrical systems on all equipment • Expert knowledge and skill in diagnosis and repair of refrigeration systems ( • Expert knowledge and skill in Preventive Maintenance Inspections and repair • Moderate knowledge and skill in welding and cutting (gas, electric, MIG, TIG) • Moderate computer skills and knowledge • Expert knowledge of all DOT (FMCSA) regulations • Moderate knowledge of OSHA safety regulations • Moderate knowledge of environmental regulations • Working knowledge of computer-based diagnostic software for OEM's and component manufacturers • The technician must provide own and provide all tools (diagnostic equipment and major tools provided by Sysco) necessary to perform all maintenance repair and diagnostics Physical Demands • While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. • The employee is frequently required to sit and reach with hands and arms. • The employee must occasionally lift and/or move up to 20 pounds. • While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, talk and hear. • The employee is frequently required to climb, balance, stoop, kneel, crouch, bend or crawl. • The employee is occasionally required to sit and must frequently lift and/or move up to 100 lbs. • The employee is Repair work requires excellent hand and finger dexterity used for wrenches, hand tools, and other shop equipment. • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. • Ability to operate various pieces of equipment • Ability to stand, sit, walk, bend, reach • Ability to push/pull • Ability to lift /carry • Ability to grasp tools • Ability to perform Repetitive motion: wrenches and hand tools • Working conditions: Frequently works outdoors. Working Conditions • While performing the duties of this job, the associate is occasionally exposed to wet, hot, extreme cold and/or humid conditions; and moving mechanical parts and may be required to work in confined spaces. • The associate works non-traditional business hours including evenings, nights, weekends, holidays and on-call. • The associate may occasionally be required to travel to other Operating Companies or the corporate office as business needs dictate (i.e. training, business continuation, etc.). • The associate is occasionally exposed to high, precarious places and confined spaces. • The associate is occasionally exposed to fumes or airborne particles. • The noise level in the work environment is usually moderate.

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