Customer Service Representative

General Manager (GM) As the General Manager (GM), you're the ultimate leader of the store—setting the vision, driving results, and inspiring your team, every day. You'll take ownership of everything from daily operations and store profitability to team development and customer satisfaction. With your leadership, your team will work together to hit performance goals and grow the business to ultimately create an unforgettable experience for our customers and Associates alike. What You'll Do: • Oversee daily store operations, ensuring safety, service, and efficiency while maintaining compliance with audits, policies, and all regulations. • Own accountability to meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans. Analyze trends, control costs, reduce waste, and manage cash procedures to ensure profitability. • Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results. • Ensure store-wide safety, service, and operational excellence by executing policies, driving compliance, managing safety programs, and implementing continuous improvement initiatives. • Champion company initiatives, communicate the "why" behind changes, and ensure successful implementation and long-term adoption of programs and processes. • Create an inclusive, collaborative team culture focused on achievement, motivation, and customer service. • Hire, train, and develop a high-performing team through coaching, performance management, and ongoing feedback. Support leadership development and drive a culture of excellence through formal talent management processes, training, and onboarding. • Maintain proper coverage in a 24/7 environment through strategic scheduling and resource allocation. • Ensure a seamless and satisfying shopping experience by actively responding to customer feedback, resolving issues, and creating plans to exceed expectations. Benefits: • We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave and access to additional benefit and wellness programs. • Eligibility for Wawa Benefits is defined under the terms of the plan(s) Qualifications: • High School Diploma or GED equivalent • Flexible availability to work various shifts, including weekends, and holidays, to meet business needs • Proven leadership experience in fast-paced retail, food service, or fuel environments • Proven ability to coach, develop, and inspire career growth in individuals • Excellent communication, customer service, and relationship-building skills • Highly organized, detail-oriented, and able to manage multiple priorities independently • Skilled in problem-solving, critical thinking, and decision-making • Solid understanding of store financials and their impact on business performance • Demonstrated ability to proactively recognize trends and drive change to achieve optimal business results. The projected salary range for this position is $75,000-$90,000 and is commensurate with position, experience, and location. Associates in this position are eligible for monthly bonus incentives. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

As a server, you truly care about providing a memorable and hospitable experience. You are welcoming and accommodating with the ability to educate our patrons and guide their experience to create lasting memories. You have a desire to expand your knowledge of our offerings and be creative with your recommendations, using suggestive selling where appropriate. You work quickly, love being part of a team and are capable of solving problems in stride.

Job Title Pick, Stage, Inspect, And Fulfill Customer Orders Accurately And On Time, Keeping Staging Areas Clean, Organized, And Safe. Deliver Excellent Service By Choosing High Quality Items, Validating Orders, Answering Questions, And Connecting Customers With The Right Associates When Needed. Operate And Maintain Certification For Powered Equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) And Follow All Safety Requirements. Support Inventory Accuracy By Using The Orders App, Maintaining Sims Compliance, And Partnering With Leadership To Resolve Short Picks. Complete Administrative, Maintenance, And Readiness Tasks Such As Audits, Order Follow-Ups, And Locker Management, While Reporting Safety Or Theft Concerns Promptly. Achieve Daily Job Responsibilities With A Customer-First Mindset With Strong Communication And Teamwork Skills. May Be Assigned Other Duties To Support The Needs Of The Business. Required Qualifications • 6 Months Of Experience Using A Computer, Including Inputting, Accessing, Modifying, Or Outputting Information • 6 Months Of Experience Using Common Retail Technology, Such As Smart Phones And Tablets • Powered Equipment Certification: Counterbalance Forklift, Order Picker, And Narrow Aisle Reach Truck (Required; Must Be Obtained If Not Already Certified). Preferred Qualifications • High School Diploma Or GED • 6 Months Of Retail Experience • 6 Months Of Experience In A Customer Service Or Product Fulfillment Position At A Home Improvement Or Hardware Retailer In Related Department (E.g., Kitchen, Plumbing, Electrical, Lawn And Garden) • 6 Months Of Experience In Any Industry Inspecting, Carrying, Loading, And Unloading Product Or Material In Or Out Of Vehicles About Lowe's Lowe's Companies, Inc. (NYSE: LOW) Is A FORTUNE® 100 Home Improvement Company Serving Approximately 16 Million Customer Transactions A Week, With Total Fiscal Year 2025 Sales Of More Than $86 Billion. Lowe's Employs Approximately 300,000 Associates And Operates Over 1,700 Home Improvement Stores, 530 Branches And 130 Distribution Centers. Based In Mooresville, N.C., Lowe's Supports The Communities It Serves Through Programs Focused On Creating Safe, Affordable Housing, Improving Community Spaces, Helping To Develop The Next Generation Of Skilled Trade Experts And Providing Disaster Relief To Communities In Need. For More Information, Visit Lowes.com. Lowe's Is An Equal Opportunity Employer And Administers All Personnel Practices Without Regard To Race, Color, Religious Creed, Sex, Gender, Age, Ancestry, National Origin, Mental Or Physical Disability Or Medical Condition, Sexual Orientation, Gender Identity Or Expression, Marital Status, Military Or Veteran Status, Genetic Information, Or Any Other Category Protected Under Federal, State, Or Local Law.

The prep cook handles the majority of the prep for all ingredients going into dishes during service. This position often works under little supervision, so you must be able to follow recipes and be well-versed in a variety of food products and techniques. The quality of the prep work is instrumental in the quality of the finished product, so attention to detail is paramount.