YOUTH SERVICES AIDE
Government Jobs · Des Moines, IA
Job description(tap to read)
Youth Services Aide Under immediate supervision, performs routine duties related to the care, security, welfare, and custody of youth at the Polk County Juvenile Detention Center; performs laundry and housekeeping duties; provides back-up support for Youth Services Workers as required. Youth Services Aides have minimal direct contact with youth. Illustrative Examples of Work: • Assists in ensuring the health, safety, and welfare of youth; assists in maintaining security by conducting and recording regular bedroom checks, ensuring doors and windows are locked and secure, observing and reporting youth behavior or suspicious activities, and detecting and confiscating contraband/or weapons; may perform personal and room searches; may be required to physically restrain youth under certain situations; observes for potential escapes; notifies management and control center of emergency situations. • Performs minor medical duties, including dispensing medication and inspecting youth for health problems. • Maintains professional interaction with youth while maintaining daily care; enforces facility rules and regulations; disciplines youth for infractions as necessary; responds to youth concerns. • Makes verbal, written, and computerized reports of all activities occurring on shift; maintains daily logs and completes records and forms; maintains continuous internal communications with facility staff; utilizes intercom system, telephone system, and wireless communication systems; inputs/retrieves information via database. • Performs laundry and light housekeeping duties including cleaning of community rooms to ensure the general upkeep and cleanliness of the facility; reports required maintenance. • May perform or assist with admissions and discharge procedures including completing paperwork, showering, issuing and collecting clothes and linens, and conducting personal searches; may interview clients, juvenile court officers, legal guardians, and law enforcement personnel to obtain family and personal history, educational background, social skills, and medical conditions. • Provides back up support for Youth Services Workers, intake, and control center staff; may transport youth as needed; escorts visitors and residents. • Participates in monthly staff meetings. • May transport youth outside of the facility as needed. • Performs other duties as assigned. Required Knowledge, Skills and Abilities: • Basic knowledge of effective methods and techniques utilized in the care of youth. • Knowledge of laundry procedures and products. • Familiarity with electronic monitoring systems. • Skill in the use of computers. • Skill in interviewing, listening, and visual observation. • Ability to read and comprehend written instructions and procedures. • Ability to secure and maintain the confidence of and maintain a sympathetic/understanding attitude toward youth. • Ability to interact effectively with youth and families from diverse cultures and/or socio-economic status. • Ability to enforce rules and regulations with firmness, tact, and impartiality. • Ability to effectively deal with volatile or distraught youth. • Ability to participate in physical restraint of hostile, aggressive, and combative youth. • Ability to remain mentally alert to visually observe for suspicious activity, breaches in security, and safety issues. • Ability to handle multiple tasks concurrently and work in a stressful environment. • Ability to keep accurate routine records and make verbal and written reports. • Ability to communicate effectively both verbally and in writing. • Ability to recognize problems as they arise and take immediate and appropriate steps to intervene. • Ability to maintain composure and exercise sound judgment under stressful circumstances. • Ability to perform routine laundry, housekeeping, and kitchen duties. • Ability to lift, push, pull, and carry up to 75 lbs. • Ability to participate in the physical restraint of hostile, aggressive, and combative youth. • Ability to utilize office equipment to perform data entry and operate telephones, duress buttons, and intercoms. • Ability to establish and maintain effective working relationships with parents/legal guardians of youth, other staff, law enforcement personnel and other professionals involved with youth. • Ability to foster a collaborative and professional work environment. • Ability to visually identify objects in obscured light. Training and Experience: • Graduation from high school or equivalent, and • Six months relevant experience in an institutional setting providing for the welfare/detention of youth, or • Any equivalent combination of training and experience that will have provided the required knowledge, skills, and abilities. Special Requirements: • Candidate is required to obtain Safe Crisis Management certification, or equivalent, within six months of hire and maintain annually. • Candidate is required to obtain CPR/AED and First Aid and Medication Manager certification within six months of hire and maintain annually. • Candidate must pass a post-employment offer physical examination and physical capacity testing to ensure candidate meets the essential physical requirements of the position. • Candidate must pass a physical examination every three years. • Candidate must pass a tuberculosis test annually. • Candidate must pass a Criminal History Record Check through the Iowa Department of Criminal Investigation and a Child/Adult Record Check through the Iowa Department of Human Services as defined in the State of Iowa licensing and accreditation standards (IAC 441, Chapter 105). Annual checks are required. • A drug screen is required prior to final offer of employment. • A valid State of Iowa driver's license is required. Candidate must obtain a Class D Chauffeur's license within six months of hire and maintain annually. • Ability to work evenings, nights, weekends, holidays, and overtime outside of normal work hours with minimal advance notice as required. Polk County is committed to providing a work environment that is representative, at all levels, of the citizens we serve. Equal opportunities are available to all applicants and current employees regardless of race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, genetic information, military or veteran status, citizenship status, mental or physical disability, or any other applicable characteristics protected by law.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Healthcare Customer Service Representative Location: Remote Pay Rate: $16.00 per hour Employment Type: Full-time Shift Information: 40 hours per week Job Summary: We're hiring a Healthcare Customer Service Representative, where you'll play a key role in delivering exceptional customer service and resolving complex customer inquiries. In this position, you will handle escalated customer issues, provide high-quality service call center environment. Your assistance will make a positive difference in the organization you support. You will be able to provide successful administration and resolve inquiries and deliver positive customer experience while meeting performance goals. Key Responsibilities: • Provides 24/7 phone coverage for our partners and handles inquiries. • Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. • Identifies customer needs by referring to case notes and examining each as a specific case. • Performs routine call center activities concerning business products and services. • Uses standard scripts and established guidelines and under supervision, to meet SLAs. • Provides customers with information that is specialized and communicated in a warm empathetic manner. • Gathers all necessary information to update the database. • Escalates issues to senior levels, based on complaints or concerns. • Explains company policies to customers. • Expand skills within an analytical or operational process and maintain appropriate license, training, and certifications. • Apply experience and skills to complete assigned work. • Works within established procedures, practices, and with a moderate degree of supervision. • Performs business support or technical work, using data organizing and coordination skills to complete assignments and in some areas, requires vocational training, certifications, licensures, or the equivalent experience. • Provide day-to-day contracted services to external clients and contracted services may include technical or non-technical customer support, transaction processing and sales & marketing services. • Performs other duties as assigned and comply with all policies and standards. Required Qualifications: • Must be 18 years of age or older. • Have a High School Diploma or an equivalent of education required. • Must be able to submit to a pre-employment screening and drug test. • Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship. • Customer service or call center experience preferred. • Must pass the Call Center – Service Skills Assessment. • Must have Customer Service Experience in a Call Center environment is preferred. • Must have MS Office experience-ability to proficiently use Word and Outlook. • Must have experience working with Medical Insurance, Medicaid or Pharmacy Benefits preferred. • Must be able to work weekends and some holidays (some nights, weekends, holidays as this is a 24/7 operation). Preferred Qualifications: • Strong customer service, communication, and problem-solving skills. • Experience handling escalated customer concerns and complex issues. • Positive and energetic attitude. • Ability to communicate clearly and confidently. • Ability to multi-task and manage time effectively. • Attestation to detail, grammar, and spelling accuracy. • One year of medical insurance or medical office experience, preferred. • Computer system experience with data entry and database documentation knowledge. • Previous call center in a customer service background environment. • Experience handling inbound customer support calls. What We Offer: • Pay Rate is $16.00 per hour (Bi-weekly pay), which may be your state's minimum wage. Please take this into consideration when applying. • Benefits from day one (medical, dental, vision) for eligible roles. • PerkSpot – Employee discount program. • Paid time off and holidays. • Paid training. • Equipment provided. • Career growth and advancement opportunities. • Supportive and inclusive work environment. • Training hours: 9:00 AM – 6:00 PM (PST). • Full-time schedule: 10:00 AM – 7:00 PM (PST) We are currently NOT hiring in the following geographies, including but not limited to: States: AK, CA, HI, MA, IL, MT, NY, & Puerto Rico Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR – Portland, MD – Montgomery County, WA – Seatle, Washington, DC Apply now and make an impact from day one Pay Transparency: Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00 per hour, which may be below your state's minimum wage. Please take this into consideration when applying. #Remote44 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: . Complete the form and then email it as an attachment to . You may also .
CDL-A Truck Drivers: GREAT ROUTES AVAILABLE! Top Pay & BenefitsOTR Drivers:Average 2,000+ miles per week. Bonuses may be available. Count on consistent miles and paycheck with flexible home time that works for you.Regional Opportunities:Drive regional and earn strong pay and dependable miles with the confidence of knowing you'll be home every week. Average 1,500 - 2,000+ miles per week. Bonuses may be available.Dedicated Routes:Drive dedicated and enjoy reliable schedules, predictable pay, and consistent routes. Earn up to $70,000 or more annually. Bonuses may be available.Team Drivers:$10,000 Sign-On Bonus/split with an average of 5,000 miles per week!$0.72 -$0.80 CPM split starting payTeams take home an average of $225,000 per year.Don't have a team partner? We will help you find the right partner with our Team Match program. Or make your own team. Now's the time to bring on a family member or friend to be your teammate on the road.Benefits: • Company Drivers: Health, Dental and Vision Insurance with prescription benefits for employees and dependents • 401(k) Match • Basic and Supplemental Life Insurance and Accidental Death and Dismemberment Insurance • Short-Term and Long-Term Disability Insurance • Accident Insurance • Hospital Indemnity, and Critical Illness Coverage • Health Care and Flexible Spending Accounts • Stock Purchase Plan • Employee Assistance Program • 24/7 Driver Support • Tuition Reimbursement • Pet Insurance • Paid Orientation • Home Times vary by location and route with this truck driving job Qualifications: • Must have Class A License (CDL A) and 21 years or older. Must have 3 months of verifiable experience • No more than 1 CMV on-road preventable accident in the last 2 years. No major CMV preventable accidents in the last 5 years. • No more than 2 moving violations in the last 2 years. • No DUI/DWI within the past 5 years, or 10 years if the offense occurred while holding a CDL. • Must be able to pass a DOT physical and drug test. No drug related conviction within the past 5 years, or 10 years if the offense occurred while holding a CDL. No positive/refused tests in the past 10 years with CDL-A/CLP. • SAP drivers are not eligible for hire. Call 956-660-9419 or apply online!
CDL-A Truck Drivers: GREAT ROUTES AVAILABLE! Top Pay & BenefitsOTR Drivers:Average 2,000+ miles per week. Bonuses may be available. Count on consistent miles and paycheck with flexible home time that works for you.Regional Opportunities:Drive regional and earn strong pay and dependable miles with the confidence of knowing you'll be home every week. Average 1,500 - 2,000+ miles per week. Bonuses may be available.Dedicated Routes:Drive dedicated and enjoy reliable schedules, predictable pay, and consistent routes. Earn up to $70,000 or more annually. Bonuses may be available.Team Drivers:$10,000 Sign-On Bonus/split with an average of 5,000 miles per week!$0.72 -$0.80 CPM split starting payTeams take home an average of $225,000 per year.Don't have a team partner? We will help you find the right partner with our Team Match program. Or make your own team. Now's the time to bring on a family member or friend to be your teammate on the road.Benefits: • Company Drivers: Health, Dental and Vision Insurance with prescription benefits for employees and dependents • 401(k) Match • Basic and Supplemental Life Insurance and Accidental Death and Dismemberment Insurance • Short-Term and Long-Term Disability Insurance • Accident Insurance • Hospital Indemnity, and Critical Illness Coverage • Health Care and Flexible Spending Accounts • Stock Purchase Plan • Employee Assistance Program • 24/7 Driver Support • Tuition Reimbursement • Pet Insurance • Paid Orientation • Home Times vary by location and route with this truck driving job Qualifications: • Must have Class A License (CDL A) and 21 years or older. Must have 3 months of verifiable experience • No more than 1 CMV on-road preventable accident in the last 2 years. No major CMV preventable accidents in the last 5 years. • No more than 2 moving violations in the last 2 years. • No DUI/DWI within the past 5 years, or 10 years if the offense occurred while holding a CDL. • Must be able to pass a DOT physical and drug test. No drug related conviction within the past 5 years, or 10 years if the offense occurred while holding a CDL. No positive/refused tests in the past 10 years with CDL-A/CLP. • SAP drivers are not eligible for hire. Call 956-660-9419 or apply online!
CDL-A Team Truck Driver Job (or Solo Willing to Match) - Earn $100,000+ PER DRIVER!
Covenant Transport · Des Moines, IA
CDL Team Driver Jobs (Established or Willing To Match) Dedicated Freight | No-Touch Loads | Consistent MilesWhy CDL Teams Choose Covenant • EARN $100,000+ PER DRIVER • Top Teams Earn $200,000+ • Together $1,768-$2,100 Weekly • $1,500 Weekly Guarantee • 5,200-5,600 weekly team miles For Team Drivers • $8,000 sign on bonus • Paid $1,000 After First Dispatch • Paid $3,000 After 90 Days NEW DRIVER? • Paid Mentorship Available • Earn $0.61-$0.67 CPM Established Team Driver Job Benefits: • Run 5,200-5,600 team miles every week on dedicated freight • 100% Drop & Hook, No-Touch Freight • Get paid while you sleep as your partner keeps the truck moving • Home weekly or every other week (depending on domicile) • No forward-facing cameras • Average tractor age is less than 22 months with clean, safe, and well-maintained trailers • Pets welcome Team Driver Job Requirements: • Have a valid Class A CDL • 3 months experience • Be at least 21 years of age • Must have an established driving partner with at least 90 days of previous team driving experience or willing to match Covenant TransportWe believe trucking is about building partnerships: one driver, one customer, and one load at a time.. We do this by working with Hazmat teams or those looking to team who take pride in what they do. We offer you customers who have consistency in their freight and who require a carrier who's a step above the competition. In return, you'll receive all the tools you need to equip you for success. Why teams? Covenant Transport is a leader in the industry when it comes to teams. If you're ready to step up to Covenant, call us today.Call 855-528-3178 or Apply Online!