Remote Customer Care/Sales Specialist

Senior Client Delivery Manager - Revenue Cycle (REMOTE)

Enablecomp · Franklin, TN

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers' Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years. Position Summary The Senior Client Delivery Manager is a senior, client-facing operational consulting role responsible for delivering advanced operational insight, strategic guidance, and executive-level delivery for assigned client accounts. The Senior Client Delivery Manager operates as a trusted advisor to client executives and internal senior leaders, translating operational performance into strategic narratives, risk mitigation strategies, and forward-looking recommendations. This role leads complex client scenarios, shapes account-level strategy, and partners closely with the Client Delivery Director on escalations, strategic planning, and enterprise-level delivery-without formal people management responsibility. Key Responsibilities • Independently lead operational delivery for high-complexity, high-impact client accounts. • Serve as a strategic operational advisor to client executives and senior leadership. • Translate complex operational data, trends, root cause analysis results and risks into executive-ready insights and recommendations. • Develop forward-looking operational strategies aligned to client objectives and enterprise capabilities. • Proactively identify systemic issues, emerging risks, and optimization opportunities across the client lifecycle. • Guide clients through complex operational changes, performance improvement initiatives, and evolving service needs. • Own complex issue analysis and resolution strategy for assigned client accounts. • Lead advanced root cause analysis efforts across cross-functional teams. • Frame escalations with clear articulation of risk, impact, options, and recommended path forward. • Partner closely with the Client Delivery Director on high-risk, sensitive, or enterprise-impacting issues. • Monitor performance trends and assess effectiveness of remediation strategies over time. • Ensure consistent, professional, and transparent communication with clients during issue resolution. • Lead director-level operational reviews, strategic touchpoints, and complex client discussions. • Develop and deliver polished, insight-driven materials, presentations, and narratives. • Anticipate client questions and prepare data-backed responses and recommendations. • Establish credibility and trust with senior client stakeholders through consistent value delivery. • Lead internal account strategy discussions, aligning stakeholders on priorities, risks, and action plans. • Advocate for client needs while balancing enterprise standards, scalability, and operational realities. • Provide informal guidance and mentorship to Client Delivery Specialists and Managers. • Act as a subject matter expert for complex workflows, client scenarios, and operational challenges. • Contribute to the development and evolution of Client Delivery frameworks, methodologies, and standards. • Identify recurring themes and systemic issues across the client portfolio and recommend enterprise-level improvements. • Share insights, lessons learned, and best practices to elevate team effectiveness. • Support onboarding, training, and knowledge transfer initiatives within the Client Delivery function. • Partner with leadership on initiatives related to process optimization, change management, and operational innovation. • Other duties as assigned. Requirements and Qualifications • High School Diploma or GED required. Associates or Bachelor's Degree in Business, Healthcare Administration, Operations, or a related field preferred. • 4-6 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments • Deep understanding of operational workflows, data interpretation, and client support models • Strong written and verbal communication skills with the ability to convey operational information clearly • Demonstrated ability to independently manage client relationships and operational discussions • Advanced analytical skills with the ability to interpret data and translate it into actionable insight • Excellent written and verbal communication skills, including client-facing presentation experience • Proven ability to influence without authority in cross-functional environments • Timely and regular attendance. • Equivalent combination of education and experience will be considered • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Special Considerations and Prerequisites • Practices and adheres to EnableComp's Core Values, Vision and Mission. • Consultative mindset with a focus on problem-solving and continuous improvement. • Strong organizational skills and attention to detail. • Strategic mindset with a focus on long-term client value and partnership. • Trusted advisor mentality with enterprise awareness and accountability. • Exceptional professional judgment and decision-making capability. • Ability to receive feedback and apply it to improve performance and professional growth. • Professional presence appropriate for client-facing interactions. • Willingness to learn and adapt in a dynamic, evolving operational environment. • Demonstrated ability to escalate issues appropriately with clarity and confidence. EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you. Don't just take our word for it! Hear what our people are saying: "I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other." - Revenue Specialist "I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun." - Supervisor, Operations

Director, Client Success - Revenue Cycle - (REMOTE)

Enablecomp · Franklin, TN

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers' Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years. Position Summary The Director, Client Success, is responsible for managing and growing client relationships through hands on partnership and collaboration with both EnableComp operations and sales leadership. This role focuses on delivering exceptional service, aligning client expectations with internal capabilities, and driving satisfaction and retention through consistent, proactive communication. The Director acts as an extension of the client, translating needs into actionable plans, resolving challenges, and identifying opportunities to enhance performance and expand market share through consistent service that exceeds client expectations. Key Responsibilities • Participate in entirety of Client Lifecycle. Sales process, Implementations, Project Go Lives, Business Reviews, and identify additional Cross Sell opportunities • Will oversee Client Success activities for designated clients. • Communicate and coordinate with EnableComp Leadership to ensure all job duties as assigned are executed professionally and timely in accordance with EnableComp standard. • Acts as an "ambassador" for a fast-paced, detail oriented supportive team by facilitating friendly, courteous, efficient, and well-presented service to assigned clients. • Manages KPI metrics including, but not limited to, customer surveys, scoring and client retention goals. • Reviews, understands and tracks assigned client's performance goals and meets regularly with assigned clients to review their status and progress with an emphasis on highlighting EnableComp's value proposition and ROI across product lines. • Generates EnableComp's monthly and quarterly reporting packages, delivers to assigned clients timely, and ensures they consistently reflect the pertinent EnableComp metrics and benchmarks. • Collaborates with internal teams to develop and implement client specific strategies and action plans for communication, resolution of open internal/external items and maximization of current and future revenue, including the identification of cross-sell opportunities. • Works closely with IT and Product Support teams regularly on file corrections, updates, and automation. • Schedules and attends regular meetings or conference calls with assigned clients to discuss status and reports and ensures the necessary EnableComp team members contribute appropriately. • Develops agendas and other presentation materials, create meeting summaries and generate meeting deliverables. • Assists Implementation with the roll-out of any process update/rollout initiatives and manage client deliverables post-implementation. • Manages and controls client obligations, maintaining a high level of customer satisfaction at all levels of the organization. • Participates in internal client account review meetings (sales forecast, at risk, etc.). • Use of independent judgement and discretion as it relates to responsibilities detailed above. • Other duties as required. Requirements & Qualifications • Bachelor's Degree in Business, Sales/Marketing or other related field of study • Must have 7-10 years demonstrated experience in account management in the healthcare technology industry, specifically engaging hospital revenue cycle management. • Equivalent combination of education and experience will be considered. • Experience with claims billing and IT/EDI systems preferred. • Experience with CRM software (e.g. Salesforce.com) • Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook). • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Key Considerations & Prerequisites • Effective polished professional presentation skills for developing/communicating analytics, results and ROI to all stakeholders. • Strong passion for serving the needs and expectations of the client. • Must be a self-starter and able to work independently as well as partner and collaborate with internal departments and leaders. • Excellent written and oral communication skills to communicate with internal stakeholders and external clients. • Demonstrated experience managing stressful situations effectively through difficult conversations, communicating obstacles, challenges and developing action plans to present to management. • Demonstrates a consultative relationship style both internally and externally; is a team player and has a positive-can-do attitude. • Strong analysis and problem-solving skills. • Must be able to manage conflicting priorities, while being extremely adaptable and flexible. • Up to 30% travel required. EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you. Don't just take our word for it! Hear what our people are saying: "I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other." - Revenue Specialist "I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented an

Position Overview Greenleaf Health Partners is seeking a dedicated and compassionate Trauma-Informed Mental Health Therapist to join our dynamic team. This full-time position allows for a remote work setting, giving you the flexibility to provide essential mental health care to individuals navigating the complex journey of trauma recovery. As a valued member of our organization, you will play a critical role in supporting our clients as they heal from their past experiences and work towards improved mental health. About the Organization Greenleaf Health Partners is a leading provider of specialized mental health care located in Wichita, Kansas. Our outpatient office is dedicated to creating a nurturing and safe environment for individuals whose lives have been impacted by trauma. We focus on evidence-based practices and utilize advanced therapeutic modalities to address conditions such as post-traumatic stress disorder (PTSD), complex trauma, and dissociative disorders. Our mission is to empower our clients by equipping them with the skills and resources necessary for sustained recovery. Work Environment This role operates in a fully remote outpatient setting, combining the convenience of remote therapy sessions with the collaborative culture of our dedicated team. You will connect with colleagues across various disciplines to ensure patients receive comprehensive, well-rounded care. Our organization values work-life balance and offers a flexible schedule that accommodates the unique needs of both our therapists and clients. Key Responsibilities • Conduct thorough trauma-informed mental health assessments to gather critical information about each patient's trauma history and individual needs. • Design and implement personalized treatment plans aimed at trauma recovery, resilience-building, and enhancing overall well-being. • Deliver evidence-based therapeutic interventions, including Eye Movement Desensitization and Reprocessing (EMDR) and Trauma-Focused Cognitive-Behavioral Therapy (TF-CBT), effectively helping clients process their trauma. • Facilitate individual and group therapy sessions, fostering an environment where patients feel safe to share their experiences and develop coping strategies. • Collaborate closely with psychiatrists and healthcare professionals to provide integrated care and monitor progress throughout the treatment journey. • Offer crisis intervention and support during trauma-related emergencies, ensuring patients feel secure and supported during critical times. • Educate clients and their families about trauma responses, effective coping mechanisms, and available resources, empowering them in their recovery process. • Maintain accurate and confidential documentation in compliance with legal and ethical standards, upholding the integrity of our practice. • Participate in case consultations, team meetings, and ongoing professional development initiatives focused on trauma-informed care. • Stay current with the latest research and therapeutic best practices in the field of trauma therapy to enhance service delivery. Patient Population / Client Focus Our therapists primarily work with individuals affected by trauma, including those coping with PTSD, complex trauma, and dissociative disorders. By fostering a trauma-informed approach at every stage of care, we ensure that the mental health needs of our clients are met with the utmost compassion and understanding. Your ability to create trusting relationships with clients will be crucial in guiding them through their recovery journeys. Qualifications • Master's or doctoral degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology from an accredited institution. • Current and valid licensure as an LCSW, LPC, or LMFT in the state of Kansas. • Minimum of 2 years of post-licensure experience in a mental health setting preferred. • Extensive knowledge of trauma-related disorders and familiarity with trauma-informed treatment modalities. • Excellent interpersonal and communication skills, demonstrating a compassionate and non-judgmental approach to client care. • Adept at staying calm and composed in high-stress situations, providing reassurance and support to patients when needed. • Proficient in using electronic health record (EHR) systems and other relevant technologies. • Ability to work collaboratively within a multidisciplinary team framework, valuing input and expertise across various professions. Preferred Experience • Previous experience delivering trauma-focused therapies and interventions with a proven track record of successful patient outcomes. • Strong background in crisis intervention strategies, equipping you to handle emergency situations effectively. Compensation and Benefits The anticipated salary for this position ranges between $90,000 and $110,000 annually, commensurate with experience and qualifications. In addition, we offer a comprehensive benefits package that includes: • Healthcare benefits covering medical, dental, and vision needs. • Retirement savings plan with employer-matching contributions. • Generous paid time off (PTO) and holiday pay to encourage work-life balance. • Professional liability insurance coverage for peace of mind. • Continuing education opportunities and support for ongoing professional development. • A collaborative and supportive work environment committed to fostering professional growth. Career Growth Opportunities At Greenleaf Health Partners, we are committed to the professional development of our team members. There are ample opportunities for career advancement within our trauma-informed practice, allowing therapists to expand their expertise and take on leadership roles as they grow within the organization. Why Join Our Team If you are passionate about making a difference in the lives of individuals on their journey to recovery from trauma, we invite you to become a part of our dedicated team at Greenleaf Health Partners. Your skills and compassion will contribute significantly to improving patient outcomes and pushing the boundaries of trauma care. Application Information If you are ready to embark on a fulfilling career as a Licensed Mental Health Therapist and are interested in joining our team, please submit your resume for consideration. We look forward to the possibility of you contributing to our mission of healing and support.

$80k–$100k/yr

Licensed Mental Health Counselor - Remote Opportunities in Wichita, Kansas

Turning Point Health Partner · Wichita, KS

Position Overview Turning Point Health Partner is eagerly seeking a dedicated and compassionate Licensed Mental Health Counselor to join our expanding team. This full-time position offers the flexibility of remote work, enabling you to provide vital mental health support to our clients from the comfort of your own home or in an outpatient office setting. As a key member of our team, you will play an essential role in fostering mental wellness in the community, while enjoying a competitive salary range of $80,000 to $100,000 per year, commensurate with experience. About the Organization Turning Point Health Partner is a prominent private practice located in Wichita, Kansas, committed to delivering exceptional mental health care tailored to each individual's needs. Our mission is to empower clients to overcome their challenges and achieve their wellness goals through evidence-based therapeutic approaches. Our team consists of highly skilled licensed therapists who are devoted to crafting personalized treatment plans that reflect the unique journeys of the individuals we serve. Work Environment In this remote role, you will experience a supportive work environment characterized by collaboration and mutual respect. The outpatient office facilities provide a serene and confidential space for in-person sessions. Regardless of where you choose to work, you will have access to a strong network of colleagues who are passionate about mental health and professional development. Our practice operates under a model that prioritizes client-focused care, empowering you to adapt your therapy approaches according to the specific needs of each client. Key Responsibilities • Conduct thorough assessments and evaluations that help inform the psychological needs of each client, allowing you to formulate effective and personalized treatment plans. • Provide individualized therapy sessions utilizing a variety of proven therapeutic modalities such as Cognitive Behavioral Therapy (CBT), Psychodynamic Therapy, and more, tailored to the client's specific issues and goals. • Collaborate with clients to establish measurable therapeutic goals, regularly monitoring and adjusting these objectives as needed throughout the treatment process. • Offer teletherapy services to accommodate clients who may prefer virtual sessions or face transportation and accessibility challenges, ensuring they receive comprehensive support at all times. • Maintain meticulous documentation to adhere to the ethical and regulatory guidelines of mental health practice, which includes updating client records and treatment progress notes in a timely manner. • Engage in continuous professional development through workshops, conferences, and training sessions, equipping yourself with the latest practices and methodologies in the field of mental health. Patient Population / Client Focus Your work will primarily involve clients facing challenges such as anxiety, depression, trauma recovery, and relationship issues. At Turning Point Health Partner, we focus on creating a safe and nurturing environment for all individuals, regardless of their background or circumstances. You will have the unique opportunity to not only guide clients through their therapeutic process but also to be an integral part of their journey towards healing and empowerment. Qualifications • A current and valid state license in one of the required disciplines: LCSW, LPC, LMFT, or PsyD. • A Master's degree or Doctoral degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology. • Exceptional communication and interpersonal skills that foster a strong and trusting therapeutic relationship with clients. • Demonstrated empathy, understanding, and non-judgmental attitudes towards clients' experiences and challenges. • Ability to manage multiple priorities effectively, including maintaining an organized caseload and handling administrative responsibilities. Preferred Experience • Experience in providing telehealth services, with a knack for adapting to virtual therapy methodologies. • Previous work in outpatient settings, familiarizing yourself with diverse client issues and treatment planning. • Participation in peer consultation, supervision, or interdisciplinary team collaborations to enhance therapeutic practices. Compensation and Benefits • Attractive salary ranging from $80,000 to $100,000 annually, depending on your caseload and relevant experience. • Access to a range of benefits aimed at promoting wellness, including flexible working hours and opportunities for work-life balance. • A collaborative work environment, highlighting teamwork through regular peer consultations and supervisory training sessions. • Administrative support with scheduling, billing, and insurance processing to allow you to focus more on client care. • Ongoing reimbursement for continuing education, enabling you to invest in your professional growth and skills development. Career Growth Opportunities At Turning Point Health Partner, we strongly believe in nurturing the professional growth of our team members. We offer avenues for advancement within our practice, encouraging you to take on leadership roles, specialize in areas of passion, or even explore potential opportunities in training future counselors. Your development is our priority, and we are committed to supporting your journey every step of the way. Why Join Our Team If you are a licensed mental health therapist passionate about making a profound difference in people's lives and thrive in a supportive and growth-oriented environment, we invite you to apply to become a part of our dedicated team at Turning Point Health Partner. We value your expertise and the unique perspective that you bring and look forward to working together toward better mental health for all. Application Information If you are interested in this opportunity, please submit your resume and a cover letter outlining your qualifications and your approach to mental health counseling. Join us at Turning Point Health Partner and help us continue to provide transformative care to those in need.