Service Technician II

TWG Position TWG is the group name we use to refer to the industry's foremost producers of quality winches, hoists, gear drives and electronic monitoring systems for global industrial applications. The seven brands comprising TWG include Tulsa Winch, Rufnek, Greer, dp Winch, Gear Products, Pullmaster and LANTEC. Operating from the Jenks, Oklahoma facility are the Tulsa Winch, Rufnek, Greer, dp Winch and Gear Products brands with Pullmaster and LANTEC brands operating from the Surrey, British Columbia, Canada. By drawing upon the talent of our dedicated employees and the strengths of these brands, TWG has become known around the world for providing innovative products and solutions designed and manufactured to high quality standards and delivered to our customers on time. The products and solutions produced by TWG find their way into diverse applications including onshore oil and gas, the utility industry, commercial and governmental towing and recovery, construction and offshore cranes, marine applications including fishing and cargo handling, forestry and mining applications and a myriad of other construction applications. We feel that our success is directly attributable to the creativity, commitment and enthusiasm of our employees. This position is also responsible for, with authority to follow ISO procedures, initiating action to prevent problems, documenting quality problems, contributing to problem solutions, verifying implementation of solutions, controlling further processing when a problem is identified, protecting the environment, including preventing pollution, analyzing or identifying areas for correction or improvement. This position will contribute to the success of the operations of TWG by performing the following duties personally as listed in the Essential Duties and Responsibilities section as directed. Other essential duties and responsibilities may be assigned as required. Essential Duties And Responsibilities (Functions): TWG expects that all employees will work safely without injury maintaining the highest safety standards in compliance with Company safety policies. Assist in the daily workflow of the Service group, including scheduling of RMAs, Validation Test, Service calls, or other tasks as assigned by Leadership. Provide root cause analysis data to applicable departments. Repair parts, assemblies performing mechanical tasks. Write detailed repair procedures and or test reports as directed and maintain in Test Procedure library/Standards Library. Write RMA's as required on units to be returned for repair or credit and prepares sales orders for RMA repairs. Provide field support as assigned; including (not limited to) on-site diagnostics, repairs, part sales, and customer presentations. Keep record of service calls, sales orders, RMA's, warranties and credits as directed and required. Serve as trainer and mentor to new technicians in the area as needed. JOB QUALIFICATIONS to include the following. Other job qualifications within TWG may be required. Must have a safety-focused, positive, professional and respectful attitude and communications always within and outside TWG and / or Dover OPCS, both domestically and internationally. Must demonstrate the ability to recognize problems, the willingness to respectfully confront problems and demonstrate problem solving skills. Must be open to opportunities to learn and develop new skills. Must learn and apply LEAN process improvement concepts as required. This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan. Benefits For This Position Include: A 401(K) Savings Plan With Employer Contributions; Medical, Dental And Vision Insurance; Wellness Programs; Health Savings Account, Health Care And Dependent Care Flexible Spending Accounts; Company Paid Short-Term Disability And Long-Term Disability; Company Paid Employee Basic Life And Ad&D Insurance; Supplemental Employee And Dependent Life Insurance; Optional Accident, Hospital Indemnity And Critical Illness Insurance; Adoption, Surrogacy, And Fertility Benefits And Assistance; Parental, Military, Jury Duty, And Bereavement Leaves Of Absence; Paid Time Off, Including 9 Paid Company Holidays Per Calendar Year And 2 Additional Floating Holidays Per Calendar Year (1St Year Prorated); Paid Vacation Days (Communicated Separately), 24 Paid Sick Leave Hours Annually Or As Provided Under State And Local Paid Sick Leave Laws (First Year Prorated); Tuition Assistance; Business Travel Services; Employee Discounts; And An Employee Assistance Program That Includes Company Paid Counseling Sessions And Legal Services. Eligibility For Benefits Is Governed By Applicable Plan Documents And Policies. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact accommodations@dovertwg.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.