National Security Lead, State and Local Government, Global Affairs

Patient Care Coordinator Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Patient Care Coordinator functions as an integral member of the team and is the first point of contact for all people inquiring about the provider's practice. The primary role is to organize the practice's daily activities and paperwork. Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals. Working Hours: A 40-hour work week, 4-10 shifts Monday, Tuesday, Thursday, and Friday from 6:45 am to 5:15 pm Location: 3927 Rucker Ave, Everett, WA 98201 (remote after onsite orientation) If you live near Everett, WA, you'll enjoy the flexibility to telecommute as you take on some tough challenges. Primary Responsibilities: • Exhibits empathy, courtesy, competence, efficiency, and care • Schedules appointments and procedures, following standard guidelines • Uses multiple computer and phone systems to fulfill patient needs over the phone • Verifies patient information, while documenting in their Electronic Health Record (EPIC) • Advises patients of their responsibilities regarding insurance and referral information • Greet customers into the practice and provide instruction and/or direction as necessary on the phone • Schedule and coordinate all patient appointments as directed • Prepare all documentation and records with accuracy as directed or necessary for the patient's care • Meet or exceed the performance measures established by the Practice Management Department • Follow establish policy and procedures related to the position • Participate and contribute to a team-based environment • Maintain a team supportive attendance record • Understand and deliver quality customer service that is consistent with the Polyclinic's efforts in becoming a High-Performance Organization • Follow OSHA/WISHA (including usage of PPE) guidelines • Follow HIPAA regulations • Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations • Performs other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays • Medical Plan options along with participation in a Health Spending Account or a Health Saving account • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage • 401(k) Savings Plan, Employee Stock Purchase Plan • Education Reimbursement • Employee Discounts • Employee Assistance Program • Employee Referral Bonus Program • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma/GED • One plus years of experience computer proficiency (multi-task through multiple applications including Microsoft Outlook, Excel, and Word) • One plus years of experience working in a medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and balances due, and maintaining medical records • Must reside in a location near Everett, WA as orientation is onsite • Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI) • Live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Preferred Qualifications: • Experience taking inbound and outbound calls • One plus years of experience working knowledge of Epic EMR software Soft Skills: • Ability to work independently and maintain good judgment and accountability • Demonstrated ability to work well with health care providers • Strong organizational and time management skills • Ability to multi-task and prioritize tasks to meet all deadlines • Ability to work well under pressure in a fast-paced environment • Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN

After Hours - Hospice Nurse Case Manager PRN | Philadelphia, PA Overview: Interested in learning about hospice, seeking more money as a second job and/or love working in the night? Read on! We are seeking a compassionate Hospice Nurse Case Manager to join a dedicated interdisciplinary team providing high-quality end-of-life care to patient's in their residence. The ideal candidate is a skilled clinician who thrives on building strong relationships with patients and families, coordinating care plans, and ensuring that each individual's final journey is met with dignity, comfort, and compassion. You'll be joining a passionate teams of physicians, NPs, chaplains, social workers, and aides. This role will work after hours (4:30pm onwards) with full flexibility in amount of hours and days of the week. They will work remotely, and visit patients at their residence if there is an emergency/clinical need. Hourly rate + variable compensation anytime you leave your home! Responsibilities: • Manage a caseload of hospice patients, conducting comprehensive assessments and developing individualized care plans. • Provide direct skilled nursing care and education to patients and caregivers in the home setting. • Coordinate care with physicians, social workers, chaplains, and other members of the hospice team to ensure holistic, patient-centered care. • Monitor patient status and adjust care plans as needed to maintain optimal comfort and symptom management. • Document assessments, interventions, and communications in accordance with state, federal, and agency guidelines. • Serve as a clinical resource and advocate for patients and families, ensuring their physical, emotional, and spiritual needs are met. • Participate in interdisciplinary team meetings and case conferences. Qualifications: • Current Registered Nurse (RN) license in the state of Pennsylvania • Strong clinical assessment, communication, and organizational skills. • Empathetic, patient-centered approach with the ability to support families during emotionally challenging times. • Valid driver's license, reliable transportation • NEW nurses are welcomed to apply, especially those wanting to learn about hospice! Benefits: • Competitive salary and mileage reimbursement • Comprehensive health, dental, and vision insurance • Paid time off and retirement plan options • Ongoing training and professional development opportunities • Supportive and collaborative work environment

Purpose of Position: The Customer Service Representative I handles calls from customers to resolve, educate, follow-up and respond to questions regarding California Choice/Choice Builder plan administration and procedures groups, members, brokers and general agencies. Essential Functions: • Understanding of company policies and procedures as they apply to California Choice/Choice Builder plans. • Answers questions by telephone from groups regarding new hires, billings, rates, supplies, administrative procedures, etc. • Educates, via telephone, employees/dependents regarding PCP's, ID cards, RX problems, administrative procedures, dependent coverage, address changes, etc. • Follows-up on calls and emails from brokers regarding problems that their groups are experiencing with providers. • Ability to interact with brokers, general agents and sales representatives on a daily basis and must be able to answer questions regarding California Choice processes. • Responds to calls from providers to confirm eligibility and benefits. • Verifies enrollments and resolves issues with carriers. • Expedites processing of members enrollment with carrier if urgent services are needed. • Review and submit appeal requests from groups. • Review /Audit group billing and explain to clients in clear and accurate manner. • Document calls in call tracking system. • Departmental standard requires each Customer Service Representative to provide Service of Unequalled Excellence to all callers by maintaining an average of 90% or greater on Call Reviews. • Answer at least 100% of the daily call volume average. • Provide clear and explicit documentation while maintaining percentage at a level of 90% or higher daily. • Make busy time of 20 minutes or less per day. • Meet department standards for quality and quantity of work. • Meet department and team standards for turnaround times. • Adhere to all HIPAA (Health Insurance Portability and Accountability Act) and PHI (Personal Health Information) guidelines. • On-site regular attendance and punctuality are essential functions of the job. • Performs other business tasks or functions as assigned. Knowledge, Skills & Abilities Required: • At least two (2) years of customer service experience preferred. • Knowledge of the health insurance industry and customer service experience preferred. • Ability to handle irate customers in a courteous, patient, calm and positive manner while maintaining a high quality and quantity of work. • Experience in handling high call volume. • CA Life & Health license required. If successful applicant does not have insurance license, it is required to obtain one within six (6) months of date of hire. • Must have excellent verbal and written communication skills, especially under pressure. • Must be computer literate in Microsoft Word, Excel and Outlook. Accurate data entry skills a must. Typing at 55 WPM or more. • Must be able to work in a fast-paced environment where deadlines are a priority and handling multiple assignments simultaneously. • Problem Solving Skills required. • Must have a proficient knowledge of the English language. • Proficient knowledge of the Spanish language is a plus. If hired as a Bilingual representative, Language Assistance Certification is required every two (2) years. Additional Competencies: Action Oriented, Approachability, Customer Focus, Humor, Listening, Patience, Self-Knowledge, Technical Learning, Time Management, Written Communication In addition to the KSAs and Additional Competencies listed above, there are more competencies related to this position. Please refer to the Individual Contributor - Associate competency addendum. Educational Requirements: • High school diploma or equivalent required. Physical Requirements: Must be able to sit for extended periods of time and occasional standing and walking. Must have adequate hearing for phone work. Vision requirements include close vision and the ability to adjust focus. Must be able to communicate effectively in English. Must be able to use a keyboard and other office equipment. Ability to lift up to 10 pounds occasionally.

At Navra, we believe your career is more than a job, it's a calling. As a boutique staffing firm, we take the time to understand your goals and connect you with roles that sharpen your skills, expand your impact, and reinforce the passion that brought you to education. As a School Nurse (LPN) in West Chicago, IL, your days will Include: • Provide direct nursing care and first aid to students for illnesses, injuries, and medical emergencies during the school day. • Administer prescribed medications and treatments in accordance with physician orders, district policies, and state regulations. • Monitor and manage students with chronic health conditions such as diabetes, asthma, seizure disorders, allergies, and other medical needs. • Maintain accurate student health records, medication logs, and required documentation while ensuring confidentiality. • Collaborate with teachers, administrators, parents/guardians, and healthcare providers to support students' health and educational success. • Respond to medical emergencies and implement appropriate emergency care procedures. • Promote a safe and healthy school environment through health education, illness prevention, and infection control practices. • Assist in developing and implementing Individualized Healthcare Plans (IHPs), Emergency Action Plans (EAPs), and support IEPs or 504 Plans as applicable. • Perform health screenings and assist with state-required health compliance activities as assigned by the district. • Educate students and staff on health-related topics, medication safety, and wellness initiatives. • Ensure compliance with Illinois State Board of Education (ISBE), Illinois Department of Public Health (IDPH), and district health policies. Job Details • Position: Contract (option to renew) in a school setting • Hours: Full-time (Monday - Friday) • Caseload: Providing general healthcare services in 1 elementary school building, K-5th grade Successful Candidates Possess • Graduate of an accredited Practical Nursing (LPN) program. • Current, active Illinois Licensed Practical Nurse (LPN) license in good standing, issued by the Illinois Department of Financial and Professional Regulation (IDFPR). • Current Basic Life Support (BLS)/CPR certification (or ability to obtain prior to the start of employment). • Previous experience in pediatrics, school nursing, family practice, public health, or a related clinical setting is preferred but not required. • Knowledge of medication administration, emergency response procedures, infection control, and student health documentation. • Ability to provide direct nursing care and administer medications under the supervision or direction of a Registered Nurse (RN) or other authorized healthcare provider, in accordance with Illinois law and district policy. • Strong communication, interpersonal, organizational, and documentation skills. • Ability to collaborate effectively with students, families, teachers, administrators, and multidisciplinary teams. • Must successfully complete all district-required background checks, fingerprinting, and employment clearances prior to employment. • The ability to work in the U.S. without a sponsor • Note: new graduates are welcome to apply Why Navra? • Comprehensive Benefits: Medical, dental, and vision insurance with year-round coverage options available for eligible contracted staff. • Supportive School Environment: Receive ongoing support from both the Navra team and school faculty, ensuring you always have a strong network behind you. • Professional Growth: Access continuous training, professional development opportunities, and career advancement resources. • Additional Perks: • Weekly pay • Licensure reimbursement (where applicable) • Employee referral bonus program At Navra, we believe great schools start with great people. As a boutique education staffing firm with more than 20 years of experience serving school districts nationwide, we specialize exclusively in connecting passionate school-based professionals with meaningful opportunities. When you work with Navra, you're more than just a placement, you become part of a team that is committed to your success. From your first conversation through the duration of your assignment, you'll have a dedicated support team advocating for you every step of the way. We're proud to build lasting relationships, support rewarding careers, and help make a difference in the lives of students every day. Reach out to Rachel Oliveri for more information! (646) 307-8964 (direct) or email ROliveri@navraedu.com