Customer Service Representative - Help Desk

Job description

Customer Service Representative – Help Desk Essential Duties and Responsibilities: • Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices. • Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices. • Install and support a variety of PC operating systems. • Diagnose, resolve, and follow up on issues relating to various user concerns. • Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users. • Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository. • Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level. • Serve as a technical liaison to project managers as needed. • Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment. • Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations. • Perform other duties as may be assigned by management. Minimum Requirements: • High School diploma or equivalent with 0-2 years of experience. • May have additional training or education in area of specialization. • Works on assignments that are routine in nature, with responsibilities easily learned on the job. • Acquires job skills and learns applicable policies and procedures to complete routine tasks. • Able to read, understand & perform assignments within prescribed guidelines. • Communicates routine information in a clear and accurate way with internal & external contacts. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary $ 21.00 Maximum Salary $ 21.00