Technical Support Engineer

Account Executive, AI Sales (Grower)

Stripe · San Francisco, CA

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The AI team is focused on one of Stripe’s most strategic growth areas: enabling the monetization and scaling of AI-native and AI-enabled businesses. We’re in a unique position – partnering with the world’s most ambitious AI companies (the likes of OpenAI, Anthropic, NVIDIA, etc) building on the frontier of artificial intelligence -- across infrastructure, foundation models, agents, and applications -- to help them grow and commercialize globally using Stripe’s full financial stack. As part of Stripe’s GTM / Sales organization, this team works closely with Product, Engineering, and Marketing to shape Stripe’s AI GTM strategy and ensure that the world’s leading AI companies -- from early-stage innovators to the largest public players -- choose Stripe as their monetization platform. What you’ll do • Work with existing Stripe customers in the AI Industry to develop and execute long-term sales strategies to expand Stripe’s revenue • Own the full sales cycle, from business case development, to deal structuring and negotiating, to close • Develop account plans and cross sell into your list of strategic AI customers, driving growth through expansion and new revenue streams • Drive deal strategy and commercial negotiations for large, complex renewals • Develop relationships with executive stakeholders within your book of business, deeply understanding problems they are solving and helping drive to solutions • Be responsible for account mapping and coordinating effective meetings with the appropriate external stakeholders expanding the customer relationship • Lead and contribute to team projects to develop and refine our sales process and help shape the Stripe sales culture Minimum requirements • 6+ years of sales experience, preferably selling a technical product, with a track record of top performance • 2+ years leading complex sales cycles with Enterprise organizations required • Ability to understand technical requirements and craft solutions across multiple products • Ability to develop and execute account plans spanning multiple business units across complex organizations • A knack for working well with a wide range of people, both internally and externally • Strong presentation skills, particularly for in-person meetings with multiple stakeholders • Proven ability to lead complex negotiations involving bespoke commercial agreements • Superior verbal and written communication skills • Ability to operate in a highly ambiguous and fast-paced environment • Strong interest in technology and a deep understanding of the space

Staff Product Manager, Support Experience

Stripe · San Francisco, CA

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Support Experience group develops and applies technology at all points of the user support journey to solve customer problems at scale, keeping millions of businesses running and unlocking growth across Stripe’s product suite. What you’ll do The rise of AI agents has fundamentally changed how users interact with Stripe, with a supermajority of conversations with Stripe now occurring via AI across various surfaces including third-party platforms. These conversations now blend planning, building, configuration, and troubleshooting. As a Product Manager for Support Experience, you will be responsible for building the platform that enables Stripe’s user-facing AI agent to solve problems across the Stripe product suite. You’ll develop rapid AI-powered feedback loops that enable product teams across Stripe to continuously improve the conversational experience of their users and build the infrastructure to enable powerful and flexible conversational experiences to run in diverse properties such as Stripe’s merchant dashboard, consumer apps, and experiences mediated by third-party agents. You’ll be at the forefront of applied AI, solving problems for businesses and consumers, and redefining what great can look like. Responsibilities • Create the home for product teams to safely build out, understand and improve their conversational experiences. • Build feedback loops from conversations through improvement recommendations to generating evals and prompts. • Make Stripe’s conversational AI agent as capable and effective as our best human agents by identifying scaled ways to improve its capabilities across surfaces, user segments and products. • Integrate human and AI conversations in the platform so that teams can understand and manage both. • Develop the infrastructure that enables internal and external AI experiences to be driven from the same foundational primitives - so that teams can build once and have that capability available to internal, external and third-party use cases. • Partner with GTM on expanding assistive capabilities to Stripe’s GTM layer. • Partner with the Conversation UX team to unlock novel capabilities for the AI agent. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Our ideal Product Manager will be relentlessly user-focused, comfortable in ambiguity, have strong technical skills, and have the desire to create something new. • 12+ years of experience as a Product Manager • Deep user empathy and a high bar for user experience • Experience developing a multi-year vision, strategy and roadmap for large-scale products • Experience leading cross-team initiatives from ideation to execution • Technical expertise: You’ve led technical products and/or have a background in computer science (or similar) • Strong written and verbal communication skills

Technical Account Manager, AI User Segment

Stripe · San Francisco, CA

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe. What you’ll do You will strategically support Stripe’s AI user segment consisting of complex and high-growth AI companies. You will develop deep relationships with your assigned accounts’ key stakeholders through frequent in-person meetings and technical account planning sessions. Responsibilities • Provide a gold standard experience to your assigned accounts' key stakeholders • Work with the wider Operations team to provide current state, resources, and knowledge to enable a gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development • Foster long-term user relationships that grow loyalty to Stripe and Stripe products • Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption, and global expansion • Work closely with Account Management and other user-facing teams as part of a larger effort to support users on Stripe • Lead user-facing meetings both in person and through video chat • Collaborate on the continued design of this support offering • Create user-facing content for long-term solutions • Partner closely with other Technical Account Managers supporting AI accounts as a subject matter expert on the AI industry to deliver differentiated technical support • Engage in frequent on-site visits with AI users to deepen relationships, surface technical challenges early, and deliver strategic guidance to their engineering, product, and business stakeholders • Drive publication of user case studies Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements • 10+ years of experience in enterprise-level client-facing work • Demonstrated expertise in the AI industry, such as monetization models, fraud strategy, global payment methods, and the technical and operational challenges faced by AI companies • Strong product sense and energized by the challenge of solving difficult user-related problems • Strong written and verbal communication skills • Ability to lead complex integration conversations in a highly consultative and proactive manner • Familiarity with APIs and ability to explain API concepts to Stripe's largest and most technical customers • Proficient in SQL and comfort building complex queries • Familiarity using AI coding agents to solve problems • Strong technical troubleshooting skills and experience interfacing with technical teams • Adept client relationship management skills • Ability to engage in business-level and technical conversations at multiple levels of the organization Preferred qualifications • Operations-savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes • Experience practicing in small to medium scale project management • Strong organizational skills and self-starting mindset • Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL • Ideal experience in the payments industry

Head of Enterprise Solutions Architecture Platforms

Stripe · San Francisco, CA

Who We Are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About The Team The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. We work with C-level executives, finance leaders, product design and engineering teams at global brands and platforms who are building financial services solutions with Stripe. Our SA team works closely with Account Executives, Professional Services, Customer Success Managers, Partners, Technical Account Managers and Product Teams to develop and execute on the account strategy for Stripe’s largest users including Enterprises, Digital Natives, and SaaS Platforms. We also work with the world's most innovative startups and mid market users to position our offerings and solutions for their use cases. At Stripe, managers grow teams and inspire them to do outstanding work. This leader must be a driver who loves building teams and growing businesses. This role requires great interpersonal skills to work cross functionally, as a trusted advisor to both our sales, partner and professional services teams, as well as, with our product development and marketing teams. As head of Solution Architecture for our existing business, you will lead, build, and mentor a world class pre-sales engineering team to grow the existing user base through upsells and cosells. You will drive collaboration from cross-functional teams to influence and unify stakeholders at all levels of the organization to drive business results. You will lead from the front and drive outcomes for our users. What You’ll Do Responsibilities • Business and technical thought leader able to partner and drive the strategy and execution plan for the segment, working with cross functional partners • Recruit, hire, lead, retain and coach a world class pre sales team. Be an advocate for presales within the organization • Align with a leader for the business line to understand trends and share insights for Stripe’s leadership and product teams • Nurture and be the role-model of a positive outlook, can-do attitude and growth mindset, while leading and keeping the SAs motivated in a fast paced and ever changing environment • Define and drive success for your team by empowering them to nurture and grow existing business through upsells and cross sell motions • Partner closely with Sales, Marketing and Technical Teams (Professional Services, Partners, Product, Development, etc) to develop joint go-to-market initiatives that drive positive user experience and outcomes while driving revenue retention and growth • Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels. • Serve as an executive champion and lead EBCs with important customer base • Maintain a strong internal relationship with the product teams and champion the voice of our users and customers to influence product direction and feature priorities • Drive collaboration across teams to influence and unify stakeholders at all levels of the organization • Lead and support the team in complex evaluations, problem solving and challenging customer environments • Build processes to measure the performance and impact of the Solutions Architecture Team and ensure that the team is optimized to meet rapidly evolving business needs • Stay current on industry trends and competitive dynamics, and leverage this knowledge to shape strategy around user engagements • Represent Stripe at industry events and conferences, customer business reviews and contribute to new ideas and industry best practices • Act as an escalation point for pre-sales and post sales technical issues that arise Minimum Requirements • You must have at least 6+ years of pre-sales leadership experience and 16+ years’ experience within a technical sales function • A track record of building and leading world-class solution architecture/ engineering teams ideally in a SaaS or usage-based businesses • Experience working with Enterprise, Digital Native, SaaS Platform business models • Energy, enthusiasm, and passion for making customers successful • Previous technical sales experience with APIs and/or payments industry experience • Strong executive presence and ability to foster deep relationships with our users • Bachelor's degree or equivalent military experience required Willingness to travel approximately 25% of the time to engage with customers and collaborate with internal teams.