$17.50–$18/hr
Customer Service Representative
INNOVA · Centralia, WA
Job description
Job Title: REMOTE Customer Service Representative (Pharmaceutical Company) Job Type: Full-Time Location: REMOTE Schedule: 40 hours per week (CST TIME) / day shift 930am - 6pm CST Compensation: Up to $17.50-18 per hour Have to take a typing test, 40 WPM Needed!! Job Summary We are seeking a dedicated and patient-focused Customer Service Representative to support the daily operations of a fast-paced call center environment. In this role, you will assist patients with their prescription needs, provide education on medications and pricing, and ensure a seamless and supportive ordering experience. This position requires strong communication skills, attention to detail, and a commitment to delivering exceptional service to ensure no patient is left behind. This organization partners with healthcare providers to help patients access affordable medications delivered directly to their homes, particularly when prescriptions may no longer be covered by insurance. Key Responsibilities Patient Support & Communication • Manage inbound and outbound calls in a professional and timely manner • Provide clear, empathetic communication while following established guidelines • Educate patients on prescriptions, pricing, and the ordering process • Identify patient needs and provide accurate solutions or alternatives • Build strong, trust-based relationships through high-quality customer care Order Processing & Documentation • Accurately process prescription orders • Maintain detailed documentation of patient interactions in the system • Ensure compliance with company policies and procedures • Research and resolve order discrepancies or account concerns Performance & Team Collaboration • Meet individual and team qualitative and quantitative goals • Contribute to a collaborative, goal-oriented team environment • Participate in call quality reviews, coaching sessions, and feedback discussions • Support the mission of ensuring every patient receives the support they need Continuous Improvement & Training • Attend training sessions to enhance product knowledge and service skills • Apply coaching and feedback to improve performance • Stay current on workflow updates, policy changes, and system enhancements Qualifications • Previous customer service or call center experience preferred • Strong phone presence and active listening skills • Excellent verbal communication skills with a professional and empathetic tone • Ability to multitask, prioritize responsibilities, and manage time effectively • Customer-focused mindset with adaptability to different personalities • Comfortable working in a performance-driven environment • Basic computer proficiency and accurate data entry skills Compensation & Benefits • Health, Dental, and Vision Insurance • 401(k) with company matching • Paid Time Off and Holidays • Flexible Spending Account (FSA) • Employer-Paid Life Insurance • Ongoing Training & Development Programs Work Environment • Full-time position • In-office training required for a minimum of one month (if local) • Eligible for hybrid remote schedule after successful completion of training (typically 90 days) If you are passionate about helping others and thrive in a structured, goal-oriented environment, we encourage you to apply today. #KHOK
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Nurse Practitioner - Emergency Medicine physician job in Washington : Are you a dedicated emergency medicine nurse practitioner or physician assistant seeking an opportunity to provide exceptional patient care while advancing your career? TeamHealth needs someone like you! Enjoy excellent and long-term relationships with hospital and nursing, and physician leadership at Providence Centralia in Centralia, Washington; located along Interstate 5 corridor and within two hours from Seattle and the banks of Puget Sound. Endless outdoor activities and national parks are in your backyard. If you are a board-certified NP or PA with EM experience seeking a full-time opportunity, you will make a great addition to join our team at Providence Centralia Hospital. This is an excellent opportunity for those looking to maintain a healthy work-life balance, while practicing in a supportive, collegial environment. Providence Centralia Hospital is a Level IV, not-for-profit community hospital that consists of 127 total beds, and 22 ED beds. We are averaging 38 hours pf physician coverage and 24 hours of APC coverage daily that oversees an annual volume of 40,000 visits per year with a 12% admit rate. Our dedicated team deals with a medium acuity level, while APCs see an average of 2.24 patients per hour. During all shifts our team responds to code blues and rose, but we are not part of the rapids team. Our APCs will cover the fast track that consists of vertical chairs and a triage bay. Providence Centralia uses EPIC EMR with EPIC AI Scribe; most specialties are available onsite. Position Overview • Join a collaborative and dynamic team focused on high-quality patient care and strong communication • Work in a respected, physician-led company with more than four decades of experience • Competitive compensation with an estimated base salary of $80/hour to $85/hour and the opportunity to earn additional compensation via holidays and length of service at Providence Centralia as a W-2 clinician • New grads will go through a 60-day orientation at ? regular rate before moving to standard rate • Will be cross-credentialed with Harbor Regional Health • Flexible scheduling and supportive clinical leadership • Full-time clinicians are eligible for an excellent and comprehensive benefits package to include: 401(k) plan, health, dental and vision insurance, LTD, STD, FSA, and group term life insurance Take the next step in your career by applying for this exciting opportunity! California Applicant Privacy Act: Position Highlights: • Paid professional liability insurance with tail coverage provided • Free and unlimited CMEs via the TeamHealth Network; contains over 300K to choose from • Reimbursement of WA license and DEA renewals once you have started • Access to TeamHealth's clinician wellness programs • Support and knowledge from an industry leader Board Certified or Board Eligible Medical Doctor with or w/o US residency with current US work visa.