Customer Service Associate

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Hiring Drivers Now · Centralia, WA

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Call Center Representative

CommonSpirit Health · Centralia, WA

Job Summary and Responsibilities This position has the option to work remote after a 4-week minimum onsite training at the Edmonds Call Center in Edmonds, WA. The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours. • Represents VMMC during initial phone contact by providing patients with appointments, information and other operation support services. • Provides a high level of customer service in a manner consistent with VMMC's mission, goals and service standards. • Answers incoming requests and assists patients based on their needs. Schedules, cancels and reschedules patient appointments by assessing caller's specific needs through probing questions while maintaining patient confidentiality and simultaneously providing each caller with extraordinary and efficient customer service. • Communicates efficiently and effectively with the clinical care team, written or verbally, on behalf of the patient. "We deliver inspired people to do meaningful work." Job Requirements • 6 months of office and/or call center, customer service or healthcare experience • Familiarity with medical terminology and proficient in Microsoft Office products • Previous call center or health care or customer service experience preferred • Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail • Ability to problem solve and multi-task; keep confidences; knowledge of scheduling parameters, insurance concepts and patient registration software • Knowledge of VMMC system and providers is necessary to efficiently schedule appointments and answer questions • Ability to meet and exceed service components of this position; knowledge of how to handle calls that are emergent in nature • Proven computer skills (accessing and navigation of websites with the ability to copy and paste information and basic keyboarding) • Demonstrated basic telephone skills (transfer, conference, placing a patient on hold) • Excel in a team based environment with a positive attitude; comfortable with ambiguity and the ability to be flexible We are an equal opportunity/affirmative action employer. Where You'll Work Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region. While you're busy impacting the healthcare industry, we'll take care of you with benefits that include: • Health/dental/vision • FSA and HSA spending accounts • 2 retirement plans • Paid vacation and sick time • Adoption assistance • Wellness program Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes a comprehensive compensation and benefits package, and the opportunity to live in one of the most livable cities in the nation, you will find that an opportunity with Team Medicine is one worth taking.

RN Clinical Nurse The RN Clinical Nurse provides patient-centered, specialized, evidence-based nursing care across the continuum through an interprofessional approach to treatment, research, education, and advocacy. Contributes to the goals of the department by being accountable for thedelivery of compassionate and safe care within the scope of practice as defined by the Wisconsin Board of Nursing and ThedaCare policy. Through collaborative practice with members of the care team, is responsible for patient outcomes that meet the high quality of care provided by ThedaCare. Furthersthe professional practice of nursing at ThedaCare by promoting a culture of innovation and a commitment to growth and professional development. Key Accountabilities: • Utilizes the nursing process, evidence-based practice, and specific competencies to assess the physical condition and nursing needs of patients, and develops a plan of care in a collaborative practice with the patient and interprofessional team. • Plans for the care needs of the patient in collaboration with the interprofessional team to provide the highest quality of care and clinical outcomes. • Demonstrates clinical expertise in the provision of care in the clinical specialty assigned, and performs all functions of the professional clinical nurse (RN), which are age appropriate, developmentally sensitive, and culturally specific. • Identifies ways to improve the patient's experience of care, streamline care processes, and lower costs while promoting quality to improve patient, family, and team member satisfaction. • Contributes to a professional environment that encourages mentoring, engagement, and development to retain expert clinicians. • Provides consultation and maintains positive relationships with physicians and other interprofessional team members, collaborating to problem solve and improve patient care. • Demonstrates, anticipates, and proactively manages risk to prevent crises. Performs skillfully in life threatening emergencies, matching demands and resources during crises situations. Qualifications: • Current Wisconsin RN Licensure • Bachelor's of Science in Nursing (BSN) preferred. • Associate's Degree in Nursing (ADN) required. All 2500 RN Clinical Nurse: • American Heart Association Healthcare Provider Basic Life Support (BLS) Medical / Surgical Departments - Critical Access Hospitals: • American Heart Association Advanced Cardiac Life Support (ACLS) Emergency Departments: • American Heart Association Advanced Cardiac Life Support (ACLS) • American Heart Association Pediatric Advanced Life Support (PALS) Trauma Nurse Core Course (TNCC): • RNs with less than 1 year of ED experience upon hire must complete Trauma Nurse Core Course (TNCC) within 18 months of hire date and maintain every 4 years thereafter. • RNs with greater than 1 year ED experience must complete Trauma Nurse Core Course (TNCC) within 12 months of hire and maintain every 4 years thereafter. Emergency Nurse Pediatric Course (TCN): • RNs with less than 1 year of Pediatric ED experience upon hire must complete Emergency Nurse Pediatric Course (ENPC) within 18 months of hire date and maintain every 4 years thereafter • RNs with greater than 1-year Pediatric ED experience must complete Emergency Nurse Pediatric Course (ENPC) within 12 months of hire and maintain every 4 years thereafter Critical Care / Intermediate Care Departments: • American Heart Association Advanced Cardiac Life Support (ACLS) • American Heart Association Pediatric Advanced Life Support (PALS) *ThedaCare Regional Medical Center – Neenah and ThedaCare Medical Center Berlin ONLY ThedaCare Regional Medical Center – Neenah, Neuro Department: • American Heart Association Advanced Cardiac Life Support (ACLS) ThedaCare Regional Medical Center – Appleton, Cardiac Department: • American Heart Association Advanced Cardiac Life Support (ACLS) Cardiovascular / Special Procedures / Cath Lab: • American Heart Association Advanced Cardiac Life Support (ACLS) OB Departments: • Neonatal Resuscitation Program Certification (NRP) ThedaCare Regional Medical Center- Neenah, OB ED Department: • Neonatal Resuscitation Program Certification (NRP) • Advanced Life Support in Obstetrics Class (ALSO) training within one year of employment and repeat every 3 years thereafter. • Minimum of 2 years' experience as a labor and delivery nurse ThedaCare Regional Medical Center – Appleton & Neenah, Operating Rooms: • American Heart Association Advanced Cardiac Life Support (ACLS) • American Heart Association Pediatric Advanced Life Support (PALS) Operating Rooms - Critical Access Hospitals: • American Heart Association Advanced Cardiac Life Support (ACLS) Fond du Lac Hospital - Inpatient: • American Heart Association Advanced Cardiac Life Support (ACLS) - within 6 months of hire date • American Heart Association Pediatric Advanced Life Support (PALS) - within 6 months of hire date Physical Demands: • Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of Fifty (50) pounds without assistance • Job classification is exposed to blood borne pathogens (blood or bodily fluids) while performing job duties • Manual dexterity and hand-eye coordination to perform patient care procedures Work Environment: • Frequent exposure to sharp objects and instruments • Occasional exposure to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock • Occasional high noise level in work environment • Standing and/or walking for extended periods of time • Transporting, transferring, positioning patients and/or equipment from one location to another; little likelihood for injury if proper body mechanics and procedures are followed • Possible exposure to communicable diseases, hazardous materials, and pharmacological agents • Occasional contact with aggressive and or combative patients. Position requires compliance with department specific competencies. . Scheduled Weekly Hours: 8 Scheduled FTE: 0.2 Location: TC at Home - Appleton, Wisconsin Overtime Exempt: No Worker Shift Details: Days

Bank Call Center Representative - Evening

MCI · Centralia, WA

Bank Customer Service Representative MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're looking for a dependable and empathetic Bank Customer Service Representative to support our customers during evening hours, when timely assistance is especially valued. In this remote call center role, you'll handle a variety of banking inquiries and transactions with professionalism and care, ensuring secure, accurate service while helping clients feel confident and supported outside of traditional business hours. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities Respond promptly to customer calls and online inquiries. Investigate and resolve account-related issues. Provide guidance on banking products and services. Accurately document all customer interactions. Candidate Qualifications All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • High School Diploma/GED • 1–2 years of customer service experience (banking preferred). • Strong numeracy and communication skills. • Availability for evening or extended hours. Compensation Details At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need. • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. • Retirement Savings: Secure your future with retirement savings programs, where available. • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. • Life Insurance: Access life insurance options to safeguard your loved ones. • Supplemental Insurance: Accident and critical illness insurance • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. • Paid Training: Learn new skills while earning a paycheck. • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! Physical Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.