Customer Service - Work at Home
IBEX · Centralia, WA
Job description
Overview Start your career journey with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we've got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaderswho actually listen. You'll make real connections, build new skills, and grow your career in a place that celebrates you. About the role: Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels. Responsibilities Your day to day will involve: • Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments). • Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information. • Thoroughly and completely documenting all customer interactions. • Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations. • Educating on the usage and benefits of self-service tools. • Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist. • Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role. • Responding to customer inquiries in a courteous and professional manner. • Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions. • Responding to and resolving internal and external complex customer inquiries. • Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken. • Taking ownership of the resolution and setting expectation for follow up. • Ensuring resubmissions, stop payments, and voids are appropriately handled. • Meeting or exceeding individual, department, and client specific goals. • Understanding and adhering to all client administrative and contractual policies and procedures. • Suggesting ways to improve the service delivery processes contributing to the success of the organization. • Other duties as assigned. Qualifications Must Haves for Work at Home: • Private, distraction free workspace (not a shared/common area of the home) • Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported) • Active wireless phone service • Must remain on camera during working hours Eligible States This role is currently limited to candidates residing in Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming. Preferred: • Experience in healthcare or related industry experience • Medical/Dental terminology knowledge experience • Medicare/Medicaid knowledge • Claims/Billing and coding experience Benefits: • Medical, Dental, and Vision insurance • 401(k) Retirement Savings Plan • Paid Time Off • Paid T-Mobile cell service • Employee referral program • Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)
More jobs in Centralia, WA
Licensed Psychiatric Nurse Practitioner
Headway · Centralia, WA
" Licensed Psychiatric Nurse Practitioner Wage: Up to $206.36/hour Did you know that you can build a flexible private practice on your terms as a psychiatric nurse practitioner? Whether you want to see patients alongside a full-time job or grow a full-time practice, Headway makes it easy to accept insurance, boost your earnings, and focus on care - without the administrative burden. It's all on one free-to-use platform, no commitment required. About the role This position is for licensed psychiatric nurse practitioners looking to start or grow their private practice. Headway provides the tools, resources, and support to help you navigate insurance, streamline operations, and let you focus on what matters most - your patients. About you • You're a fully licensed psychiatric nurse practitioner with your DEA or CDS number, ANCC or AANP board certification, a valid NPI number and malpractice insurance. • You're looking to start or expand your private practice while maintaining control over your schedule, client load, and work environment. Why partner with Headway? As an independent provider with Headway, you'll gain access to: • Hassle-free insurance credentialing: Get credentialed for free in multiple states within as little as 30 days. • Increased earnings: Secure competitive rates with top insurance plans through our nationwide network. • Predictable bi-weekly payments: Receive reliable payouts directly from Headway. • Built-in EHR tools: Access real-time scheduling, secure client messaging, documentation templates, assessments, and more. • Compliance & audit support: Stay up-to-date with insurance requirements and industry regulations. • Free continuing education: Earn CEUs and expand your expertise through Headway Academy. How Headway supports your patients • Increased access: Headway makes it easier for your clients to get the care they need at a price they can afford through insurance. • Instant verification: Clients can easily check their insurance status and get the care they need without disruption. Important Notes • This is a 1099 independent contractor role. You'll have full autonomy over your practice, including setting your hours and managing your caseload. • At this time, Headway can't support mental health professionals that aren't fully licensed. If your application was rejected for incomplete licensure, you're welcome to reapply once you have a valid license. About Headway We make it easy for mental health providers to take insurance by credentialing you with the nation's largest networks, handling billing and admin paperwork, and helping you earn more stable income with higher rates. With Headway, you can finally focus on what matters most: providing life-changing care. We'll take care of the rest.
Customer Service Representative - Remote
Sharecare · Centralia, WA
Job Description: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform - including benefits navigation, care management, home care resources, health information management, and more - Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com . Job Summary: The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly "routine", but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.? Essential Job Functions: • Identify, evaluate and prioritize caller?needs, questions and concerns.? • Formulate plans of resolution and respond?appropriately and efficiently.? • Maintain and restore customer satisfaction and partner with other teams as needed.? • Perform problem analysis, problem determination and recommended resolutions to the?callers in accordance with standard protocol.? • Proactively educate caller on program benefits.? • Meet or exceed established call center metrics, attendance standards and quality levels.? • Use computer tools to accurately process and document information.? • Develop rapport with callers and appropriately adjust communication style.?? • Provide accurate information about?Sharecare programs and services.? • Escalate issues internally and follow up on escalated issues.? Qualifications: • High School Diploma? • Prior experience in a customer?service related?field preferred • Great communication skills? • Must be able to multi-task? • Must have medical records experience and knowledge of key elements of a valid ROI request • Understanding of HIPAA regulations preferred • General working knowledge of Microsoft Word &?Outlook? • Computer keyboard proficiency?and internet navigation skills?required? • Have the ability to?work effectively with others in a team?environment?? • Ability to thrive in a fast-growing always changing?environment • Bilingual in Spanish and English preferred Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.
RN School - Health Room Nurse
Amergis · Centralia, WA
The School Registered Nurse oversees the application of the nursing process and the delivery of student care in a school setting. The School RN supports the physical, mental and emotional well-being of students within the school setting. The School RN plays an essential role in promoting the health and safety, responding to medical emergencies, managing chronic conditions and serving as a liaison between families, school staff and healthcare providers. The School RN provides services in accordance with Amergis' philosophy, standards, policies and physician orders. Minimum Requirements: • Current Registered Nurse (RN) license in the state of employment • Bachelor's Degree, preferred • School Nurse Certification as required by state or contract • One year of school nursing, public health or pediatric experience, preferred • Complies with all relevant professional standards of practice • Current CPR if applicable • TB questionnaire, PPD or chest x-ray if applicable • Current Health certificate (per contract or state regulation) • Must meet all federal, state and local requirements • Must be at least 18 years of age Benefits At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits: • Competitive pay & weekly paychecks • Health, dental, vision, and life insurance • 401(k) savings plan • Awards and recognition programs *Benefit eligibility is dependent on employment status. About Amergis Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions. Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Job Category: Education Job Function: Education | RN | RN - School Job Type: Contract - Full Time Setting: Schools Position Type: Healthcare Office Number: 0680 Contract Duration: 42 Pay Rate: $1750 / Week Date Posted: 2026-07-13T14:39:54
Itemization Review Nurse II
CorVel · Centralia, WA
Itemization Review Nurse II The Itemization Review Nurse provides a summary and analysis of items by reviewing all charges on a UBIB submitted by a medical facility to determine accuracy of billed charges. This is a remote position. Essential functions and responsibilities include: • Collects supporting data and analyzes information to make decisions regarding accuracy of billing • Appropriately documents work and final conclusions in designated computer program • Understanding of Surgical Implants • Meets department's expectations and standards • Additional duties as assigned Knowledge and skills required include: • Understanding of Itemization Review for designated clients • Understanding of CERIS systems and Data Base informatics • Understanding of HIPAA regulations • Exceptional organizational skills with the ability to handle stressful situations and adapt accordingly • Demonstrated leadership skills; ability to work with Leadership Team(s) within a positive team environment • Strategic problem solving, analytical, and critical thinking skills • Effective written and verbal communication skills • Ability to work independently and within a team environment • Proficiency with Microsoft Office Suite, including Excel, Outlook, Teams Education and experience required include: • Must maintain current licensure as a Registered Nurse in the state of employment • Must have a minimum of 5 years' experience in the O.R., ICU, or E.R. as an R.N. • Associate Degree in Nursing or higher • Experience in medical bill auditing preferred but not mandatory Pay range: $61,053 – $98,334 A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off. CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.