$16–$29/hr
Customer Service Representative - Empire
UnitedHealth Group · Centralia, WA
Job description
Remote Customer Service Representative This position is remote in NY. You will have the flexibility to work remotely as you take on some tough challenges. At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The world is a more interesting place when you can see it through someone else's eyes. Bring your empathy and compassion to a role that will bring out your best every day. UnitedHealthcare, part of the UnitedHealth Group family of businesses, can provide you with some of the best training and tools in the world to help build relationships and serve our existing and new customers. You'll take as many as 50 - 70 calls per day from customers who have questions about their health benefits. As their advocate, you'll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity. Join us and discover how you can take your career to a new level. This is a full time position requiring 40 hours per week, Monday through Friday. Employees are expected to work the scheduled hours of 7:50 am - 4:35 pm EST during regular business operations. Based on business needs, occasional overtime may be required. We offer 16 weeks of paid training. The hours during training will be 8:00 am - 4:30 pm EST from Monday - Friday. No PTO during training. 100% attendance is required. Training will be on-camera and conducted virtually from your home. Primary Responsibilities: • Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence • Educate customers about the fundamentals and benefits of consumer-driven health care, guiding them on topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider • Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance • Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and guiding them towards becoming self-sufficient in using these tools This role is equally challenging and rewarding. You'll be spending long periods of time on the phone and called on to research complex issues pertaining to the caller's health, status and potential plan options. To do this, you'll need to navigate across multiple databases which require fluency in computer navigation and toggling while confidently and compassionately engaging with the caller. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED OR equivalent years of experience • Must be 18 years of age OR older • 2+ years of customer service OR relevant experience with analyzing and solving issues / concerns • This position involves member calls, with an expected volume of 50 - 70 calls daily. It requires full attention to work duties. Employees in this role must ensure they have uninterrupted work time during their shifts, except for scheduled breaks and lunch periods. • Experience with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications • Ability to work a full-time position requiring 40 hours per week and the scheduled hours of 7:50 am - 4:35 pm EST from Monday through Friday during regular business operations, occasional overtime may be required based on business needs Preferred Qualifications: • Sales OR Account management experience • Health Care / Insurance environment (familiarity with medical terminology, health plan documents, OR benefit plan design) • Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations) Telecommuting Requirements: • Reside within the state of New York • Ability to keep all company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.) *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
More jobs in Centralia, WA
Conductor de entregas – no requiere experiencia
DoorDash · Centralia, WA
Por qué entregar con DoorDash?.DoorDash es el líder número uno de la categoría en entregas de comida, retiro de comida y entregas de tiendas de conveniencia en EE.Como Dasher, tendrás múltiples oportunidades de ganancias y podrás trabajar cuando te convenga.Ser repartidor con DoorDash te da l
$85k–$110k/yr
$85 - $110K /Yr! Hiring CDL-A Truck Drivers - Quick Apply!
Hiring Drivers Now · Centralia, WA
Now Hiring CDL-A Truck Drivers! Apply today and within 24 hours you'll receive multiple job offers. Earn $.60 - $.80+ CPM and up per year based on position. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Avg. Company Driver Job Offers Salary: $85,000-$110,000+ Avg. Owner Operator Job Offers Salary: $200,000-$325,000+ Apply now to receive your job offers!
CDL-A Owner Operator Truck Driver Job (Earn $5,500 - $9,000/Wk)
Hiring Drivers Now · Centralia, WA
Class A Owner Operator Truck Driver Job (Earn $5,500 - $9,000/Wk) Apply today and within 24 hours you'll receive multiple job offers. Earn $5,500 - $9,000/Wkr based on position/location. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Owner Operator Driver Pay: $5,500 - $9,000/Wk Apply now to receive your job offers!
Remote Safety Observer-DUHS Patient Attendant Safety Aide Float Pool
Duke University · Centralia, WA
Remote Safety Observer-DUHS Patient Attendant Safety Aide Float Pool Work Arrangement: On-Site Location: Durham, NC, US, 27710 Personnel Area: DUKE HOSPITAL At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Health hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Remote Safety Observer-Patient Attendant Safety Aide Float Pool 3-12 hour shifts per week 7:00pm-7:30am Location: 14 Moore Drive, Durham NC 27713. Perform work under the supervision of a registered nurse, or virtual registered nurse, the remote safety observer will virtually maintain constant direct observation and visualization of the identified patient(s). Duties and Responsibilities of this Level: • Constant and direct observation of the patient virtually using approved telehealth technology. • Virtually monitoring changes in the patient's physical, emotional, and mental condition. • Communicate the status of the patient, including any changes, to bedside nursing team and virtual nursing team. • Observing and reporting patients' behavioral changes. • Document observation in electronic health record. • Escalate unsafe events via alarm or redirections. • Monitoring of patients in seclusion and/or restraint. • Collaboration with bedside staff and virtual nursing staff on patient's safety plan of care. • Participate in review of activities and processes for work area; assist in implementing changes to effect continual improvement in services provided; comply with regulatory and legal requirements. • Perform other related duties incidental to the work described herein. • Find and order RSO carts if needed. • Make assignments to each work station every shift. • Take handoff from bedside nursing staff on what to observe and share with assigned RSO for viewing. • Help bedside team with setting up carts, troubleshooting audio/video issues, and discontinuing carts. Required Qualifications at this Level Education: Work requires completion of a high school diploma or equivalent. Experience: In-Patient Hospital experience preferred. Enrollment in nursing or medical programs strongly preferred. Degrees, Licensure, and/or Certification: Listing on the Nurse Aid Registry of North Carolina preferred. If a hire does not meet this requirement, they must start the process to complete one of the requirements within 1 year of employment and complete within 2 years. BLS certification must be maintained/completed by the end of new hire orientation, which typically takes place during the first week of employment. CPI certification strongly preferred. Knowledge, Skills, and Abilities: • Technology skills • Understands basic first aid and CPR, and is capable of administering them if need be. • Demonstrates a personal interest in the health and well-being of others. • Is willing to place the needs of others first. • Has the ability to work with minimal supervision. • Is able to maintain patient confidentiality. • Possesses good time management skills. • Has good physical strength and stamina. • Knowledge of special procedures that are applicable to work performed. • Knowledge of procedures and techniques involved in administering routine treatments to patients. • Knowledge of sanitation, personal hygiene, infection control, and basic health and safety precautions applicable to work in a health care environment. • Knowledge of behavioral principles and individual responses to stressors. • Ability to establish and maintain effective working relationships with patients and hospital staff. • Ability to work with, express sensitivity and understanding, and secure the cooperation of patients, including maintaining sympathetic attitude towards patients. • Ability to keep calm in stressful situations. • Ability to maintain routine records and prepare reports. • Ability to recognize patients in emergency states and seek appropriate assistance. • Ability to maintain confidentiality and other patient rights. • Ability to understand, follow and communicate/relate oral and written instructions and pertinent information accurately. • Ability to apply proper body mechanics and safety. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.