Customer Service Associate
Wawa · Centralia, WA
Job description
Customer Service Associate (CSA) As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by greeting and serving our customers. As a CSA, you are proud to be part of a beloved brand that is committed to putting people first, doing the right thing, and making every day a little brighter. What You'll Do: • Greet and engage with customers to ensure their needs are met both quickly and courteously. • Prepare food items such as our delicious breakfast items, built-to-order sandwiches, specialty beverages, and pizzas as well as keeping our coffee station clean and organized. • Operate the cash register, handle payments, activate fuel and gift cards, as well as assist with lottery and ID verification for age-restricted products. • Ensure our stores are well-stocked and that our shelves remain fresh, full, and inviting. • Help keep our stores clean and safe by following all established policies, procedures, and guidelines. • Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and more. Benefits: • We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to additional benefit and wellness programs. • Eligibility for Wawa Benefits is defined under the terms of the plan(s) Qualifications: • Great communication and customer service skills. • Ability to thrive in a fast-paced environment and multitask like a pro. • Must be 16+ years old with reliable transportation. • Enjoy working in a team environment. The hourly range for this position is $15.50 - $19.25 and is commensurate with position, experience, and location. Associates in this position will receive a $1.50 shift differential for hours worked between 12am - 6am. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
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Class A CDL Truck Driver Job Hiring Now! (Up to $110/YR!)
Hiring Drivers Now · Centralia, WA
Class A CDL Truck Driver Job Hiring Now! (Up to $110/YR!) Apply today and within 24 hours you'll receive multiple job offers. Up to $110/YR based on position/location. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Salary: Up to $110/YR Apply now to receive your job offers!
Patient Services Representative Specialist
CommUnityCare · Centralia, WA
Overview **CENTRAL TEXAS ONLY** In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for serving as the initial point of contact for new and established CommUnityCare patients. Functions include appointment scheduling (medical (primary care and specialty), dental and behavioral health), providing information about the status of patient prescriptions, serving as a single point-of-contact for community providers serving CommUnityCare patients, and relaying messages to clinic staff as needed. Responsibilities Essential Duties: • Provide exceptional customer service to all patients, including but not limited to, scheduling and confirming appointments, using a multiline phone, and performing data entry into the EPIC Electronic Practice Management (EPM) system. • Accurately and promptly schedule, reschedule, and cancel physician patient appointments for the convenience of the patient and/or their representative. • Maximize CommUnityCare resources through efficient scheduling practices. • Appoint and know protocols/practices for CUC specialty clinics. Use independent judgement combined with protocols to appoint a variety of specialty clinics across the organization. • Interview new patients and/or their representative to identify the proper match with a CommUnityCare clinic and primary care provider (PCP). Gather patient demographic and insurance information to begin the scheduling process. • Identify urgent scheduling needs and prioritize them with the appropriate clinic. • Resolve patient inquiries, including explanation of: • Benefits and eligibility information • Billing and payment options • PCP selection • Specialty clinic protocols and procedures • Authorization for treatment • Facilitate connection to financial screening services. • Perform other duties as assigned. • Ensure a positive patient experience through professional interaction with patients and proper phone greeting etiquette. Maintain strict confidentiality of personal health information (PHI). • Maintain patient experience metrics (including talk time, wrap up time, call abandonment, wait time between incoming calls and wait time before call is answered) below targeted levels. • Obtain satisfactory scores on PNC-related items on the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Patient-Centered Medical Home (PCMH) and any other survey tool. • Schedule appointments accurately and efficiently, using established guidelines for open access and load leveling. • Understand intricacies of specialty appointing, protocols, and appoint to a variety of specialty procedure schedules. • Follow standardized patient scheduling practices, utilizing telephone scripts as provided. • Maintain a positive and flexible attitude, cooperate and work collaboratively to help others. • Embrace diversity throughout the workplace with patients, their families, and co-workers by making a genuine effort to understand the needs of others. • Collaborate with all departments and divisions of CommUnityCare to provide patient-centered care. • Follow the CommUnityCare Code of Conduct and exhibit CommUnityCare Core Values at all times Knowledge/Skills/Abilities: • Knowledge of appointment scheduling and insurance verification procedures. • Minimum 6 months experience appointing primary care for CommUnityCare • Must meet or exceed metric evaluation scores • Ability to implement Open Access principles, including load leveling. • Strong customer service skills, including the ability to resolve patient complaints or refer them appropriately to the manager/supervisor. • Working knowledge of the EPIC EPM/EMR Systems and standard Microsoft Office tools, including Outlook, Word, and Excel. • Bilingual (English/Spanish) strongly preferred • Ability to multitask while working in a fast-paced environment. Qualifications MINIMUM EDUCATION: High school diploma or equivalent. MINIMUM EXPERIENCE: • Minimum of 1 year previous experience in a medical or call-center setting required. • Previous scheduling, registration, billing, or administrative assistant experience preferred
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