Remote Customer Service Rep

Job description

Job Title Max pay rate: $20 Per Hour Location: Warwick, RI for training and nesting Start Date: 1/5/2026 Training Hours: 8:30am - 5:00pm Monday - Friday EST Post-training Hours: 8:00am - 6:00pm EST, flexible shifts Transition to work from home after training with occasional office visits Responsibilities • Communicate with customers via telephone using strong communication skills, active listening, and empathy. • Drive solutions that best meet the customer's needs. • Analyze and resolve complex customer issues regarding various product aspects, policy provisions, claim status, and basic procedures. • Ensure each customer experience is exceptional by leveraging effective listening skills and attention to detail. • Efficiently process transactions and refer requests for other policy modifications to appropriate areas. • Support special product and/or service campaigns as needed. • Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry. Requirements • Must live within one hour commute of Warwick, RI. • Training will be in-office for a designated duration with no time off allowed during this period. • Required to work an assigned shift during hours of operation between 8:00am 6:00pm ET, Monday through Friday. • Able to work in a stationary position 75% of the time. • Strong home internet connection is required, at least 50 Mbps internet speed. Required Skills • Suggested 2 years of experience in Customer Service; prior Call Center experience is highly preferred. • Strong computer/keyboard skills as well as analytical and problem-solving skills. • Quickly grasps information and efficiently solves verbal challenges with strategic thinking. • Communicates complex verbal and written concepts with ease. • A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment. Preferred Skills • High School diploma, GED, some college experience, trade, or professional certification. • A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products. • Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability.