CNA Intake Coordinator
Virtual Vocations · Centralia, WA
Job description
Seeking a customer-focused Certified Nursing Assistant (CNA) Intake and Client Services Coordinator for a full-time hybrid role, responsible for managing client intake, scheduling assessments, and providing exceptional service to individuals seeking healthcare and home care services.Key responsibilitiesAnswer inbound calls and gather client information while explaining available healthcare servicesSchedule consultations and follow-up appointments, ensuring accurate documentation in CRM systemsProvide compassionate customer service and address client questions, collaborating with internal teams as neededRequired qualificationsActive CNA certification is requiredPrevious call center or high-volume inbound customer service experience is strongly preferredExperience in home care, healthcare intake, scheduling, or admissions is preferredStrong organizational and time management skillsAbility to work independently in a remote environment with a high-speed internet connection
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