$17.75–$21/hr
Labcorp Genetics Customer Service Support Representative I- Remote
Labcorp · Centralia, WA
Job description
Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratorynetwork, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance howwork gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives. Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. Labcorp Genetics is seeking a Customer Service Support Representative I - Remote Work schedule: Monday-Friday 8:30am - 5:00pm PST / 9:30am - 6:00pm MST/ 10:30am - 7:00pm CST / 11:30am - 8:00pm EST Shift difference for 11:30am EST - 8pm EST Responsibilities • Handle a high volume of outbound calls and occasional inbound calls regarding account balances, billing inquiries, and payment options. • Review reports and patient accounts to determine appropriate account resolution actions. • Research and resolve billing, insurance, and account-related issues. • Initiate payment plans for patients for outstanding balances. • Routinely utilize multiple resources to resolve patient inquiries while on the phone. • Maintain performance goals. • Ability to become proficient with processes after completing a structured training program. Minimum Qualifications • High School Diploma or GED equivalent ? • 1 year or more healthcare related call center customer service experience Preferred Qualifications • 3 months or more XIFIN experience • 1 year or more call center experience or healthcare-related customer service • 1 year or more medical billing, insurance claims, and explanation of benefits (EOB) • 1 year or more patient billing • 1 year or more women's genetics, health and oncology experience • 1 year or more molecular testing reimbursement • 1 year or more Medicare and Medicaid experience • Bilingual in English and Spanish Additional Job Standards • Strong verbal and written communication skills • Explain complex women's health, genetics and oncology testing coverage, costs, and financial responsibility to patients, providers, and payers with clarity and empathy • Establish protocols and procedures; cross-functional collaboration. • Work and learn in a fast-paced environment • Attention to detail and focused • Team-oriented mindset with the ability to work independently • Excellent organizational skills • Proficiency navigating multiple computer screens and applications • Alpha-Numeric data entry proficiency • Explain billing or account information clearly and professionally • Energetic, passionate customer service • Customer-focused problem solving and resolution skills • Adherence to confidentiality, privacy, and regulatory compliance requirements Application Window Closes: 7/23/2026 Pay Range: $17.75- $21.00 an hour All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives! This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. Labcorp Genetics (formerly Invitae) team has an exciting career opportunity for a Customer Service Support Representative. Representative I. This role is responsible for reviewing assigned reports and patient accounts, evaluating billing and account information, and determining appropriate actions to resolve outstanding balances and account-related issues. This Customer Service Support Representative serves as a key resource for patients by resolving open patient accounts receivable, addressing customer questions, and assisting patients with payment options, including the initiation of payment plans for outstanding balances. The position requires routine use of multiple systems and resources to efficiently research and resolve issues in real time while maintaining established performance and quality standards. The representative is expected to develop proficiency in role responsibilities through successful completion of a structured training program and ongoing application of learned processes within a fast-paced customer service environment. BENEFITS: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please?click here Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site ( or contact us at Labcorp Accessibility. (Disability_apply@LabCorp.com) For more information about how we collect and store your personal data, please see our Privacy Statement ( .
More jobs in Centralia, WA
CDL-A Owner Operator Truck Driver Job (Earn $5,500 - $9,000/Wk)
Hiring Drivers Now · Centralia, WA
Class A Owner Operator Truck Driver Job (Earn $5,500 - $9,000/Wk) Apply today and within 24 hours you'll receive multiple job offers. Earn $5,500 - $9,000/Wkr based on position/location. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Owner Operator Driver Pay: $5,500 - $9,000/Wk Apply now to receive your job offers!
Class A CDL Truck Driver Job Hiring Now! (Up to $110/YR!)
Hiring Drivers Now · Centralia, WA
Class A CDL Truck Driver Job Hiring Now! (Up to $110/YR!) Apply today and within 24 hours you'll receive multiple job offers. Up to $110/YR based on position/location. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Salary: Up to $110/YR Apply now to receive your job offers!
Virtual Medical Assistant Salvo Health is looking for experienced Medical Assistants to join the team! We are searching for MA's that are experienced in working remotely and making outbound calls to patients. We are seeking a highly organized and detail-oriented Virtual Medical Assistant to provide administrative support to our care team. This position is ideal for a self-motivated individual with strong communication skills and the ability to efficiently manage tasks in a remote work environment. The Virtual Medical Assistant will be responsible for making out-bound calls to patients to conduct intake meetings, will manage documentation in electronic health records (EHRs) including orders and monthly notes, triaging patient messages, and scheduling patient appointments, all while maintaining a high level of confidentiality and professionalism. Our ideal candidate is someone who enjoys the challenges of an early-stage start up, is eager to learn, process oriented, and has a patient-first mindset. What You Will Do • Conduct outbound calls to patients to complete patient intake calls • Manage patient scheduling, appointments, and follow-ups • Handle medical records, data entry, and documentation in EHR systems • Monitor, triage, and respond to incoming member messages • Ensure all patient records are accurately entered into the EHR system and update them as needed • Ensure compliance with HIPAA regulations and maintain patient confidentiality • Provide general administrative support to care team and patients • Manage patient tasks to ensure timely documentation and communication for all patients Qualifications • Proven experience as a medical assistant, virtual medical assistant, or administrative support role in a healthcare setting • Experience working with GI conditions preferred • Experience working in a remote setting • Experience making out-bound calls to patients • Strong familiarity with electronic health records (EHR) systems (e.g., Epic, eCW, gGastro) • Experience in message triaging, charting, or medical documentation • Excellent communication and interpersonal skills, both written and verbal • Strong organizational and time management abilities • Ability to work independently and handle multiple tasks efficiently • Familiarity with telemedicine platforms is a plus. $18 - $22 an hour Salvo is a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions from IBS to obesity. Our patients are assigned a "whole patient" care team and have seven day a week access to app-based care, using Remote Patient Monitoring ("RPM") to bill under the patient's insurance. This is a major step forward to go beyond episodic appointments to continuous care at home, and deliver interdisciplinary wraparound care in partnership with the patient's existing local doctor. Salvo is backed by leading health care investors from innovators like Livongo, Ro, Ginger, Forward, Brightline, Tia, and others. Salvo care draws on expertise from Board-certified specialty physicians, registered dietitians, nurses, psychologists, and therapists who have developed our evidence-based protocols, for a personalized, multi-month journey to better health. Salvo is the first to bring a scalable and tech-enabled, more integrative approach to these chronic conditions, going beyond treating only the symptoms in order to identify and address the root causes of chronic illness. Salvo offers a competitive salary and health benefits, a remote work environment, flexible time-off, a larger sense of mission, and professional development and entrepreneurial opportunities. Working alongside a bunch of super talented and friendly people, in a culture that likes to drive constant innovation, and marked by relentless curiosity and a sense of empathy. Salvo is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Logistics Coordinator Tues-Sat 6:00AM- 4:30PM EST ( Remote local to Miami )
UPS · Centralia, WA
Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market. Work Location: This position will begin in a temporary remote capacity. We anticipate transitioning the position to an on-site Miami, Florida office. During these periods, all responsibilities, reporting structure, and performance expectations will remain the same. The temporary remote arrangement will be reviewed regularly. Any changes will be communicated in advance to ensure a smooth transition to an on-site role. Candidates must be able to commute when on-site work resumes. What you will do: • Handle incoming customer requests via phone, email and website with a sense of urgency and attention to detail • Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries • Communicate with customers and agents in a professional and courteous manner • Meet required team metrics • Stay current on all required training What you bring: • At least 1 year of customer service experience • Time Management • Must be at least 18 years old and have a high school diploma or GED • Be proficient in: Microsoft-Word, Excel, Outlook & data entry and type 30 WPM • Knowledge of US and world geography and time zones is preferred • Call Center experience is preferred • Must have outstanding communication, customer service, and organizational skills • Be able to operate in a fast-paced and demanding environment • Be flexible - with the ability to work additional hours as business requires Shift / Hours: Tues-Sat 6:00AM- 4:30PM EST Must be able to train Monday - Friday 8:00am - 5:00pm EST for 3-4 weeks. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.