Client Support Representative - Remote Data Entry Clerk

CDL-A Owner Operator Truck Driver Job (Earn $5,500 - $9,000/Wk)

Hiring Drivers Now · Centralia, WA

Class A Owner Operator Truck Driver Job (Earn $5,500 - $9,000/Wk) Apply today and within 24 hours you'll receive multiple job offers. Earn $5,500 - $9,000/Wkr based on position/location. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Owner Operator Driver Pay: $5,500 - $9,000/Wk Apply now to receive your job offers!

Remote Position in Boston, MA Explore opportunities with Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, PA/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together. This position is full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of Sunday, 7:30 am to 4:00 pm; Monday - Thursday 8:00 am - 4:30 pm. We offer 4 weeks of paid training. The hours during training will be 8:00 am - 4:30 pm, Monday - Friday. Training will be conducted onsite. Primary Responsibilities: • Screens all incoming patient inquires (through phone, online/medical record message, or other means) to determine whether those inquiries can be appropriately handled by the Patient Service Representative or if they need to be directed to other team members • Courteous, friendly, problem solver with customer service, patient focused communication • Resolves issues in areas involving patient satisfaction, patient flow, and compliance with procedures and guidelines. Advocates for patients as appropriate • Participates in resolving operational difficulties and communicates with supervisor regarding department issues and problems as necessary • Resolves patient issues and ensures satisfaction. May refer difficult or highly complex phone calls and issues to higher level staff • Initiates requests for forms, letters, medication renewals, referrals, prior authorizations, and any other administrative needs submitted by patients and answers any corresponding questions. Understands all documents and processes • Reviews and facilitates the updating of missing /outdated information in the patient record, such as demographics, primary care physician selection, and insurance • Develops and maintains effective and efficient communication with the patient, interdisciplinary team, department staff, providers, and other agencies • Reviews department appointment schedules to ensure that clinic utilization is optimized and effectively supports the needs of the clinics as well as the needs of the patients • Assists with basic data collection activities, ensuring data is properly collected and accurate (e.g. no show reports, telephone statistics) • Participates in problem solving activities, focusing on productivity and quality. Works with supervisors to ensure continuous improvement of the department • Participates in special projects and ongoing programs unique to the department You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED OR equivalent work experience • Must be 18 years of age OR older • 1+ years of customer service experience • Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience • Experience booking, rescheduling, and canceling appointments; and verifying patient eligibility using digital scheduling platforms. • Proficient in Microsoft Outlook, Microsoft Teams, Microsoft Word, and Microsoft Excel for communication, scheduling coordination, reporting, and internal collaboration. • Ability to work full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of Sunday, 7:30 am to 4:00 pm; Monday - Thursday 8:00 am - 4:30 pm. Preferred Qualifications: • 1+ years of experience working in a clinical setting • Working knowledge of patient related documents Telecommuting Requirements: • Reside within commutable distance to the office at 147 Milk St., Boston, MA 2109 • Ability to keep all company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy. • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills: • Good time management skills • Well organized • Ability to problem solve • Ability to multi-task • Strong communication skills • Strong attention to detail *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 - $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

$19.01–$24.24/hr

Patient Services Rep MA

CommonSpirit Health · Centralia, WA

Patient Services Rep Ma Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings. The posted compensation range of $19.01 - $24.24/hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law. As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements. Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data. To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals. • Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.). • Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy. • As appropriate, assist new members with introduction to and explanation of available services, processes and availability of providers. • Update patients of the status of their referral or authorizations. • Answers, screens, and processes a high volume of incoming calls in a professional manner. Directs patient access to the practice by scheduling and canceling patient appointments for a multiple providers. • Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines. Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource. • Communicates, to patients and internal and external ordering physicians' offices, complex exam preparations instructions including, but not limited to, pre-procedure laboratory test requirements and other necessary preparations instructions. Required • Must Live in Arizona or Texas • High School Graduate • Experience with computer systems, including web based applications Preferred • 1 year of higher education, some college and experience in a patient-focused healthcare environment • 1 year experience in high volume multichannel contact center Hello Humankindness: Join a Legacy of Healing at Saint Joseph's Hospital and Medical Center (SJHMC) Ready to make a real difference? Join SJHMC in Phoenix AZ., a 571-bed nonprofit founded by the Sisters of Mercy over 125 years ago. We're more than a hospital; we're a global destination for life-changing care, embracing patients with humankindness. Here, your calling will flourish. We're not just a workplace; we're a community dedicated to a mission of service. Leaders in Specialized Care: • Barrow Neurological Institute (BNI): A world-renowned center for groundbreaking neurological research and innovative treatments. • Norton Thoracic Institute (NTI): A national leader in advanced thoracic care with pioneering surgical techniques. • Level I Trauma Center: One of Arizona's busiest ERs, providing immediate, comprehensive care for critically injured patients 24/7. Why SJHMC? • Culture of Excellence & Well-being: We care for our people, fostering professional and personal growth. • Community & Collaboration: Be part of a network committed to global health and well-being. • Join a Legacy, Shape a Future: Over 20% of our patients travel internationally for our specialized care. This is an invitation to join a family of dedicated professionals at the forefront of medical innovation, united by the power of humankindness. Total Rewards Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards.

Patient Service Representative

Plutus Health · Centralia, WA

About Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services, certified in SOC2 compliance and recognized among the Inc. 5000 fastest-growing private companies. We specialize in revenue cycle optimization for hospitals, physician groups, and healthcare organizations across various specialties. Our commitment to innovation and excellence has earned us recognition as a 2024 EY Entrepreneur Of The Year finalist and one of the top 100 fastest-growing companies in Dallas. Life at Plutus Health Plutus Health offers a unique work environment that is both thrilling and enriching, fostering personal and professional growth. Our company is a hub of innovation, collaboration, and continuous learning, where we encourage our employees to adopt a positive mindset and strive for excellence. At Plutus Health, you'll be part of a vibrant team that thrives on creativity and problem-solving. You'll have the opportunity to work on cutting-edge projects, leveraging the latest technologies and methodologies to deliver intelligent solutions that make a tangible difference for our clients. Plutus Health prioritizes the well-being of its employees and fosters a supportive and inclusive culture that promotes work-life balance. If you are enthusiastic about joining a vibrant organization that values your input, Plutus Health is the ideal place to pursue your career goals. Job Title: Patient Service Representative Experience: Minimum 1-2 years of experience in Healthcare call center, medical billing, or patient financial services OR Customer service in a regulated environment (healthcare strongly preferred) Location: Dallas, TX / Remote Employment Type: Full-time Job Summary The Patient Service Representative (PSR) serves as a primary point of contact for patients, assisting with inbound and outbound calls related to medical bills, statements, and payment options. This role focuses on delivering a compassionate, professional patient experience while efficiently resolving billing inquiries, facilitating payments, and addressing basic service complaints in compliance with healthcare and RCM best practices. Key Responsibilities Patient Communication & Call Handling • Answer inbound patient calls regarding medical bills, statements, balances, and payment options in a courteous and professional manner • Place outbound calls to patients as needed to resolve billing questions or follow up on outstanding balances • Clearly explain charges, account activity, and payment options in plain, patient-friendly language Billing & Payment Support • Assist patients with making payments via approved payment methods • Set up payment plans according to client and company guidelines • Provide copies of statements, receipts, and account summaries upon request • Accurately document all payment and account interactions in billing systems Statements & Account Assistance • Generate, reissue, and explain patient statements • Research basic account questions by reviewing billing history, insurance responses, and posted payments • Identify when issues require escalation to billing, AR, or supervisor teams Complaint Resolution & Service Recovery • Handle basic patient complaints related to billing, communication, or service experience • De-escalate emotionally charged situations with empathy and professionalism • Escalate complex, unresolved, or sensitive complaints per established protocols Compliance & Documentation • Maintain accurate, timely documentation of all patient interactions • Comply with HIPAA, company policies, and client-specific guidelines • Follow call quality, scripting, and performance standards Required Qualifications • High school diploma or GED (Associate degree preferred) • Minimum 1-2 years of experience in: • Healthcare call center, medical billing, or patient financial services OR • Customer service in a regulated environment (healthcare strongly preferred) • Strong verbal communication skills with a calm, empathetic demeanor • Ability to explain billing concepts clearly to non-technical audiences • Basic computer proficiency and comfort using billing or CRM systems Preferred Qualifications • Experience in medical billing, patient collections, or RCM environments • Familiarity with insurance terminology (EOBs, deductibles, copays, coinsurance) • Prior experience handling patient complaints or sensitive financial conversations • Bilingual (English/Spanish) is a plus Key Competencies & Skills • Customer-focused and patient-first mindset • Strong listening and problem-solving skills • Emotional intelligence and conflict de-escalation ability • Attention to detail and documentation accuracy • Ability to follow scripts, policies, and compliance requirements • Dependable, punctual, and organized Work Environment & Expectations • US-based role supporting US healthcare patients • May require extended screen time and high call volumes • Adherence to productivity, quality, and compliance metrics • Professional home office setup required for remote roles