Remote Customer Support Specialist
UltraSuperNew · Centralia, WA
Job description
Customer Support Specialist We're hiring PART-TIME/FULL-TIME CUSTOMER SUPPORT SPECIALIST! Are you an empathetic person who has a passion for helping others? Are you an enthusiastic 'people-person'? Are you a confident and adaptable person who can close the deal? You're in luck! We are looking for exceptional customer service representatives that can register new customers and provide memorable experiences to our customers over the phone and in person. As a Customer Support Specialist, you will be the face of UltraSuperNew and the first point of contact for the majority of families when they visit our facility. You will be entrusted with building relationships with our clients. You will also be responsible for retaining our clients by offering a warm, welcoming, and memorable experience. Primary Responsibilities: • Ability to create relationships with new and existing clients both in person and over the phone that lead to customer loyalty and retention • Demonstrate empathy in your interactions with clients • Register, schedule, take payments, and problem solve family accounts at the front desk and verbally, over the phone • Be willing and able to provide exceptional customer service in person and by phone • Work effectively in a team environment to support achievement of lesson registration goals • Maintain high customer satisfaction ratings based on explicit criteria set by the company • Handle customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution • Recommend additional services to customers by understanding their needs • Maintain a clean and safe facility at all times • Boost morale and help maintain a positive work environment • Restock and clean all restrooms and shower/changing areas • Understand and showcase knowledge in all of our programs and facilities • Assist with time sensitive projects by deadlines given • Stay up to date and pass all continual training by the deadlines provided General Qualifications: • Must be at least 18 years old • Must have at least 2 years of customer service experience • Minimum of a high school diploma • Able to exhibit a strong passion for helping others • Possess a strong background in customer service • Proficient in typing; at least 40 WPM • Ability to "close the deal" and acquire new families that are interested in our services • Ability to multi-task, prioritize and manage time effectively • Open to coaching and training to increase customer acquisition performance • Must have strong communication skills in person and over the phone • Must be able to showcase the ability to actively listen • Must have the ability to adapt and respond to different types of personalities • Must always remain professional and courteous with customers A Few Other Things We Look At: • We love people with a positive mindset who are fantastic team players • A strong conversationalist who can be personable and connect with people • Critical thinkers that can empathize with our families to ensure they have a positive experience with us • Someone who is confident, adaptable, ambitious, and an achiever • People who are committed and reliable • Someone who is teachable, respectful, outgoing, and motivated • Individuals who are open to receiving feedback and are always willing to learn Join Our Team! Here's Why: • Get paid well for doing something fun! Competitive compensation because we like to reward hard work. • Advancement opportunities. We constantly are looking for strong individuals to join our leadership team! • Flexible work schedules. We know you might have other time commitments like school or another job. We'll make it work! • Additional benefits. We offer our full-time employees a benefits package that includes dental, vision, disability, 401K, and sick pay. • We also offer team appreciation days and other really cool events throughout the year. And of course, free food throughout the year. Who doesn't like that? UltraSuperNew is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
More jobs in Centralia, WA
Front Desk Agent
Kimpton Palladian Hotel · Centralia, WA
Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including NewYork, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Located on the seam of Belltown and the retail core, the 97-room Kimpton Palladian Hotel is within walking distance of landmarks like Pike Place Market, the waterfront, and Seattle's best new restaurants, live music venues, cafés, and boutiques. When you're not exploring, your home base is a 1910 landmark reinvented in a masculine-chic style with luxe amenities, edgy design elements, and contemporary furnishings that reflect Belltown's hip heritage. You'll also find a heralded seafood restaurant in Shaker + Spear, a speakeasy-style social lounge called Pennyroyal, and a lobby you won't soon forget. The Palladian beckons today's tech titans and tastemakers. Overview The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities • Answer inquires from guests regarding restaurants, transportation, entertainment, etc. • Follow all cash handling and credit policies. • Be aware of all rates, packages and special promotions as listed in the Red Book. • Be familiar with all in-house groups. • Be aware of closed out and restricted dates. • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. • Be familiar with hospitality terminology. • Have knowledge of emergency procedures and assist as needed. • Handle check-ins and checkouts in a friendly, efficient and courteous manner. • Use proper two-way radio etiquette at all times when communicating with other employees. • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. • Be able to complete a bucket check, room rate verification report, and housekeeping report. • Balance and prepare individual paperwork for closing of shift according to hotel standards. • Maintain and market promotions and guest programs. • Maintain a clean work area. • Assist guests with safe deposit boxes. Qualifications • College course work in related field helpful. • Experience in a hotel or a related field preferred. • High School diploma or equivalent required. • Computer experience required. • Customer Services experience preferred. • Maintain a warm and friendly demeanor at all times. • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. • Must be able to multitask and prioritize departmental functions to meet deadlines. • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. • Must be able to cross-train in other hotel related areas. • Must be able to maintain confidentiality of information. • Must be able to show initiative, including anticipating guest or operational needs. • Perform other duties as requested by management. Benefits • In addition to travel discounts at our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage, as well as Dental and Vision benefits to eligible full-time associates. Paid time off plans may also be available to associates who qualify. The Retirement 401(k) Program is open to both full-time and part-time associates who qualify. Applications will be accepted between 06/03/2026 - until filled
Hospice RN Case Manager - No overnights, Fleet Vehicle Eligible
ThedaCare · Centralia, WA
RN Clinical Nurse The RN Clinical Nurse provides patient-centered, specialized, evidence-based nursing care across the continuum through an interprofessional approach to treatment, research, education, and advocacy. Contributes to the goals of the department by being accountable for thedelivery of compassionate and safe care within the scope of practice as defined by the Wisconsin Board of Nursing and ThedaCare policy. Through collaborative practice with members of the care team, is responsible for patient outcomes that meet the high quality of care provided by ThedaCare. Furthersthe professional practice of nursing at ThedaCare by promoting a culture of innovation and a commitment to growth and professional development. Key Accountabilities: • Utilizes the nursing process, evidence-based practice, and specific competencies to assess the physical condition and nursing needs of patients, and develops a plan of care in a collaborative practice with the patient and interprofessional team. • Plans for the care needs of the patient in collaboration with the interprofessional team to provide the highest quality of care and clinical outcomes. • Demonstrates clinical expertise in the provision of care in the clinical specialty assigned, and performs all functions of the professional clinical nurse (RN), which are age appropriate, developmentally sensitive, and culturally specific. • Identifies ways to improve the patient's experience of care, streamline care processes, and lower costs while promoting quality to improve patient, family, and team member satisfaction. • Contributes to a professional environment that encourages mentoring, engagement, and development to retain expert clinicians. • Provides consultation and maintains positive relationships with physicians and other interprofessional team members, collaborating to problem solve and improve patient care. • Demonstrates, anticipates, and proactively manages risk to prevent crises. Performs skillfully in life threatening emergencies, matching demands and resources during crises situations. Qualifications: • Current Wisconsin RN Licensure • Bachelor's of Science in Nursing (BSN) preferred. • Associate's Degree in Nursing (ADN) required. All 2500 RN Clinical Nurse: • American Heart Association Healthcare Provider Basic Life Support (BLS) Medical / Surgical Departments - Critical Access Hospitals: • American Heart Association Advanced Cardiac Life Support (ACLS) Emergency Departments: • American Heart Association Advanced Cardiac Life Support (ACLS) • American Heart Association Pediatric Advanced Life Support (PALS) Trauma Nurse Core Course (TNCC): • RNs with less than 1 year of ED experience upon hire must complete Trauma Nurse Core Course (TNCC) within 18 months of hire date and maintain every 4 years thereafter. • RNs with greater than 1 year ED experience must complete Trauma Nurse Core Course (TNCC) within 12 months of hire and maintain every 4 years thereafter. 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Customer Service Representative (Remote)
Only Data Entry Clerk · Centralia, WA
About the job Customer Service Representative (Remote) Join the growing Arkestro Team! Arkestro is seeking professional and motivated individuals to support customers during their Open Enrollment season. As an Associate Benefits Administrator, you will provide customer support via phone and email, guiding and helping navigate customers through their benefits enrollment. In This Temporary Position, You Will • Join an awesome, one-of-a kind team. They will place you on a 'Surge Team' to connect with a group of your peers and a Arkestro mentor • Receive structured 4 weeks of training through Arkestro University • Gain experience using Salesforce, JIRA (their issue management system), Microsoft Office Suite, and other software programs What You Will Do • Serve as the first point of contact for customers over the phone. This could include communicating benefit plan details, helping customers navigate the software, and helping to resolve any enrollment-related issues • Accurately document each customer interaction in Salesforce • Provide an accurate timeframe for issue resolution if not able to resolve initially • Embody their Core Values: Respect, Own It, Together, Community, Celebrate and Anticipate Who You Are • An excellent communicator (especially over the phone!) who is able to work well with others to resolve issues • Able to quickly learn new technology (with training, of course) • Able to juggle a high volume of calls and multiple projects at a time • A team player who contributes by accomplishing results as needed • Motivated to grow your career at one of the most innovative, visionary software companies Remote Work Requirements • Private work environment for the discussion of confidential information • Quiet environment suitable for professional uninterrupted work free from home environment distractions such as pets, family members, etc. • High speed internet via direct connection to support internet phone and system connectivity (wireless or satellite connections are not allowed)
After Hours Remote On-Call Hospice Nurse (Philadelphia, PA)
i4 Search Group · Centralia, WA
After Hours - Hospice Nurse Case Manager PRN | Philadelphia, PA Overview: Interested in learning about hospice, seeking more money as a second job and/or love working in the night? Read on! We are seeking a compassionate Hospice Nurse Case Manager to join a dedicated interdisciplinary team providing high-quality end-of-life care to patient's in their residence. The ideal candidate is a skilled clinician who thrives on building strong relationships with patients and families, coordinating care plans, and ensuring that each individual's final journey is met with dignity, comfort, and compassion. You'll be joining a passionate teams of physicians, NPs, chaplains, social workers, and aides. This role will work after hours (4:30pm onwards) with full flexibility in amount of hours and days of the week. They will work remotely, and visit patients at their residence if there is an emergency/clinical need. Hourly rate + variable compensation anytime you leave your home! Responsibilities: • Manage a caseload of hospice patients, conducting comprehensive assessments and developing individualized care plans. • Provide direct skilled nursing care and education to patients and caregivers in the home setting. • Coordinate care with physicians, social workers, chaplains, and other members of the hospice team to ensure holistic, patient-centered care. • Monitor patient status and adjust care plans as needed to maintain optimal comfort and symptom management. • Document assessments, interventions, and communications in accordance with state, federal, and agency guidelines. • Serve as a clinical resource and advocate for patients and families, ensuring their physical, emotional, and spiritual needs are met. • Participate in interdisciplinary team meetings and case conferences. Qualifications: • Current Registered Nurse (RN) license in the state of Pennsylvania • Strong clinical assessment, communication, and organizational skills. • Empathetic, patient-centered approach with the ability to support families during emotionally challenging times. • Valid driver's license, reliable transportation • NEW nurses are welcomed to apply, especially those wanting to learn about hospice! Benefits: • Competitive salary and mileage reimbursement • Comprehensive health, dental, and vision insurance • Paid time off and retirement plan options • Ongoing training and professional development opportunities • Supportive and collaborative work environment