Customer Service Associate

Job description

Position: Customer Service Associate Reports to: Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will need to have a strong commitment to teamwork, good communication skills and can adaptable well to change. Customer Service Associates are responsible for: • Maintaining store to the needs of management while giving excellent customer service to each guest • Completing customer transactions by scanning product or manually keying price into register, finalizing sale and collecting payment from customer • Ensure compliance with age restricted products such as tobacco, alcohol and lottery • Prepare food and beverage in a manner to meet customer expectations while following proper safe food handling procedures • Maintain a clean and organized store, register area and backroom • Maintain cleanliness outside of the store • Ensure all deliveries are made according to company policy • Maintain safe/secure environment adhering to company safety methods • Properly record time worked • Complete daily paperwork/record-keeping Education and Experience: • High School diploma or equivalent preferred • 0-6 months' work experience Requirements: • Must be at least 16 years of age • Must successfully complete company training Physical Requirements: • Ability to traverse all parts of the location quickly • Prolonged periods of standing on a hard surfaced floor • Must be able to lift, push and pull up to 25 pounds at a time Customer Service Associates will be provided with the following: • Training program • Opportunity for advancement • Pay increases • Flexible schedules • Annual review/evaluation • Employee referral bonus program • Company paid life insurance • Weekly pay