Customer Care Specialist

$85k–$110k/yr

$85 - $110K /Yr! Hiring CDL-A Truck Drivers - Quick Apply!

Hiring Drivers Now · Centralia, WA

Now Hiring CDL-A Truck Drivers! Apply today and within 24 hours you'll receive multiple job offers. Earn $.60 - $.80+ CPM and up per year based on position. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Avg. Company Driver Job Offers Salary: $85,000-$110,000+ Avg. Owner Operator Job Offers Salary: $200,000-$325,000+ Apply now to receive your job offers!

$28–$40/hr

Waste Management - Diesel Mechanic $28-$40/hr

Waste Management · Centralia, WA

Waste Management is seeking Diesel Mechanics to inspect, maintain, and repair diesel-powered garbage trucks and heavy equipment used for waste collection operations. Diesel Mechanics are responsible for diagnosing mechanical issues, performing preventative maintenance, repairing engines, transmissions, brakes, hydraulic systems, electrical systems, and other truck components, and ensuring all vehicles meet safety and DOT inspection standards. Mechanics use diagnostic tools, hand tools, and shop equipment to complete repairs and maintenance. This position typically pays $28 to $40 per hour, with opportunities for overtime pay, shift differential pay for evening or overnight shifts, tool allowances, and performance or safety bonuses depending on experience and location.Diesel Mechanics are responsible for performing routine maintenance such as oil changes, brake replacements, tire repairs, and hydraulic system maintenance, diagnosing mechanical problems, completing repair work orders, maintaining maintenance records, and ensuring fleet vehicles are safe and operational. Mechanics must follow company safety procedures, maintenance schedules, and DOT compliance requirements.Full-time employees may be eligible for benefits including medical, dental, and vision insurance, 401(k), pension plans in some locations, paid time off, paid holidays, tool reimbursement programs, uniform programs, and opportunities for advancement into Lead Mechanic or Shop Supervisor roles. Some locations may also offer sign-on bonuses, certification bonuses (ASE), and shift differential pay.

Patient Service Representative

Plutus Health · Centralia, WA

About Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services, certified in SOC2 compliance and recognized among the Inc. 5000 fastest-growing private companies. We specialize in revenue cycle optimization for hospitals, physician groups, and healthcare organizations across various specialties. Our commitment to innovation and excellence has earned us recognition as a 2024 EY Entrepreneur Of The Year finalist and one of the top 100 fastest-growing companies in Dallas. Life at Plutus Health Plutus Health offers a unique work environment that is both thrilling and enriching, fostering personal and professional growth. Our company is a hub of innovation, collaboration, and continuous learning, where we encourage our employees to adopt a positive mindset and strive for excellence. At Plutus Health, you'll be part of a vibrant team that thrives on creativity and problem-solving. You'll have the opportunity to work on cutting-edge projects, leveraging the latest technologies and methodologies to deliver intelligent solutions that make a tangible difference for our clients. Plutus Health prioritizes the well-being of its employees and fosters a supportive and inclusive culture that promotes work-life balance. If you are enthusiastic about joining a vibrant organization that values your input, Plutus Health is the ideal place to pursue your career goals. Job Title: Patient Service Representative Experience: Minimum 1-2 years of experience in Healthcare call center, medical billing, or patient financial services OR Customer service in a regulated environment (healthcare strongly preferred) Location: Dallas, TX / Remote Employment Type: Full-time Job Summary The Patient Service Representative (PSR) serves as a primary point of contact for patients, assisting with inbound and outbound calls related to medical bills, statements, and payment options. This role focuses on delivering a compassionate, professional patient experience while efficiently resolving billing inquiries, facilitating payments, and addressing basic service complaints in compliance with healthcare and RCM best practices. Key Responsibilities Patient Communication & Call Handling • Answer inbound patient calls regarding medical bills, statements, balances, and payment options in a courteous and professional manner • Place outbound calls to patients as needed to resolve billing questions or follow up on outstanding balances • Clearly explain charges, account activity, and payment options in plain, patient-friendly language Billing & Payment Support • Assist patients with making payments via approved payment methods • Set up payment plans according to client and company guidelines • Provide copies of statements, receipts, and account summaries upon request • Accurately document all payment and account interactions in billing systems Statements & Account Assistance • Generate, reissue, and explain patient statements • Research basic account questions by reviewing billing history, insurance responses, and posted payments • Identify when issues require escalation to billing, AR, or supervisor teams Complaint Resolution & Service Recovery • Handle basic patient complaints related to billing, communication, or service experience • De-escalate emotionally charged situations with empathy and professionalism • Escalate complex, unresolved, or sensitive complaints per established protocols Compliance & Documentation • Maintain accurate, timely documentation of all patient interactions • Comply with HIPAA, company policies, and client-specific guidelines • Follow call quality, scripting, and performance standards Required Qualifications • High school diploma or GED (Associate degree preferred) • Minimum 1-2 years of experience in: • Healthcare call center, medical billing, or patient financial services OR • Customer service in a regulated environment (healthcare strongly preferred) • Strong verbal communication skills with a calm, empathetic demeanor • Ability to explain billing concepts clearly to non-technical audiences • Basic computer proficiency and comfort using billing or CRM systems Preferred Qualifications • Experience in medical billing, patient collections, or RCM environments • Familiarity with insurance terminology (EOBs, deductibles, copays, coinsurance) • Prior experience handling patient complaints or sensitive financial conversations • Bilingual (English/Spanish) is a plus Key Competencies & Skills • Customer-focused and patient-first mindset • Strong listening and problem-solving skills • Emotional intelligence and conflict de-escalation ability • Attention to detail and documentation accuracy • Ability to follow scripts, policies, and compliance requirements • Dependable, punctual, and organized Work Environment & Expectations • US-based role supporting US healthcare patients • May require extended screen time and high call volumes • Adherence to productivity, quality, and compliance metrics • Professional home office setup required for remote roles

Overview **CENTRAL TEXAS ONLY** In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for serving as the initial point of contact for new and established CommUnityCare patients. Functions include appointment scheduling (medical (primary care and specialty), dental and behavioral health), providing information about the status of patient prescriptions, serving as a single point-of-contact for community providers serving CommUnityCare patients, and relaying messages to clinic staff as needed. Responsibilities Essential Duties: • Provide exceptional customer service to all patients, including but not limited to, scheduling and confirming appointments, using a multiline phone, and performing data entry into the EPIC Electronic Practice Management (EPM) system. • Accurately and promptly schedule, reschedule, and cancel physician patient appointments for the convenience of the patient and/or their representative. • Maximize CommUnityCare resources through efficient scheduling practices. • Appoint and know protocols/practices for CUC specialty clinics. Use independent judgement combined with protocols to appoint a variety of specialty clinics across the organization. • Interview new patients and/or their representative to identify the proper match with a CommUnityCare clinic and primary care provider (PCP). Gather patient demographic and insurance information to begin the scheduling process. • Identify urgent scheduling needs and prioritize them with the appropriate clinic. • Resolve patient inquiries, including explanation of: • Benefits and eligibility information • Billing and payment options • PCP selection • Specialty clinic protocols and procedures • Authorization for treatment • Facilitate connection to financial screening services. • Perform other duties as assigned. • Ensure a positive patient experience through professional interaction with patients and proper phone greeting etiquette. Maintain strict confidentiality of personal health information (PHI). • Maintain patient experience metrics (including talk time, wrap up time, call abandonment, wait time between incoming calls and wait time before call is answered) below targeted levels. • Obtain satisfactory scores on PNC-related items on the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Patient-Centered Medical Home (PCMH) and any other survey tool. • Schedule appointments accurately and efficiently, using established guidelines for open access and load leveling. • Understand intricacies of specialty appointing, protocols, and appoint to a variety of specialty procedure schedules. • Follow standardized patient scheduling practices, utilizing telephone scripts as provided. • Maintain a positive and flexible attitude, cooperate and work collaboratively to help others. • Embrace diversity throughout the workplace with patients, their families, and co-workers by making a genuine effort to understand the needs of others. • Collaborate with all departments and divisions of CommUnityCare to provide patient-centered care. • Follow the CommUnityCare Code of Conduct and exhibit CommUnityCare Core Values at all times Knowledge/Skills/Abilities: • Knowledge of appointment scheduling and insurance verification procedures. • Minimum 6 months experience appointing primary care for CommUnityCare • Must meet or exceed metric evaluation scores • Ability to implement Open Access principles, including load leveling. • Strong customer service skills, including the ability to resolve patient complaints or refer them appropriately to the manager/supervisor. • Working knowledge of the EPIC EPM/EMR Systems and standard Microsoft Office tools, including Outlook, Word, and Excel. • Bilingual (English/Spanish) strongly preferred • Ability to multitask while working in a fast-paced environment. Qualifications MINIMUM EDUCATION: High school diploma or equivalent. MINIMUM EXPERIENCE: • Minimum of 1 year previous experience in a medical or call-center setting required. • Previous scheduling, registration, billing, or administrative assistant experience preferred