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Remote Customer Advocate

Virtual Vocations · Centralia, WA

Full-timeTelecommuting/Work-At-HomePosted Jul 22, 2026
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Job description

Acting as a patient advocate, the full-time Remote Customer Advocate will manage high volumes of inbound calls, resolve patient issues related to claims and benefits, and serve as a liaison between patients and providers while working from home.Key responsibilitiesResolve patient issues related to claims, referrals, and access through effective communication and problem-solvingManage 50-70 inbound calls daily while accurately documenting patient information in systemsProvide outstanding customer service and act as a supportive voice for members navigating healthcare processesRequired qualificationsHigh School Diploma (Associate degree preferred)Experience handling complex or sensitive customer interactionsProficiency in Microsoft Word, Excel, Outlook, and TeamsAbility to navigate multiple systems simultaneouslyAvailability for a full-time schedule between 8:00 AM and 8:00 PM EST

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