Customer Care Specialist
ScaleJet · Centralia, WA
Job description
Customer Care Specialist Bucharest, Romania Or refer someone Job Openings Customer Care Specialist About the Job Customer Care Specialist Our client, a dynamic e-commerce business, offering eco-friendly Home & Kitchen products, is looking for a proactive and empathetic Customer Care Specialist for a full-time remote position. We are seeking a warm, customer-focused professional who excels in written communication and thrives in digital environments. The ideal candidate has experience in email and chat-based customer service and feels comfortable initiating outreach through social media and messaging platforms. A background in e-commerce or online support is a strong plus. About the company: It is a fast-growing brand developing several new green and sustainable products for eco-conscious consumers. Currently, the company sells mostly on Amazon, but it also operates on Shopify, Walmart, and Fair, offering its products in 6 countries (USA, Canada, Mexico, UK, Germany, and Japan). Besides the strong online presence, they also sell in 260+ physical stores and recently closed large distribution partnerships for state-wide USA retail sales. Key Responsibilities • Respond to customer inquiries via email, live chat, and social media messages in a timely, friendly, and accurate manner. • Actively reach out to customers via social media platforms (e.g. Instagram, Facebook) and WhatsApp groups to share helpful content, product updates, and support. • Handle customer questions related to orders, shipping, product issues, warranties, and returns. • Marketplace reviews management: apply strategies to maximize positive reviews and minimize negative ones. • Brand reputation management: interact with potential customers in social media, Reddit and other platforms to lead positive conversations about the brand. • Look for opportunities to upsell or cross-sell relevant products through helpful and personalized communication. • Accurately document all customer interactions in the CRM system. • Work cross-functionally with internal teams to resolve customer concerns efficiently. • Maintain a consistent tone of kindness, calmness, and professionalism in all written communication. • Contribute ideas to improve the overall customer experience and engagement strategy. Requirements • Fluent English speaker with excellent written communication skills. • Prior experience in email/chat-based customer support (experience in e-commerce or online retail is a strong advantage). • Empathetic, solution-oriented, and attentive to detail. • Confident using CRM tools, chat platforms, and social media channels for customer engagement. • Comfortable with proactive outreach and community interaction. • Tech-savvy and quick to learn new systems and tools. • Well-organized, self-motivated, and capable of managing multiple tasks in a remote setting. • A friendly, calm demeanor and a genuine desire to help others. What We Offer • Work for a market-proven, fast-growing international company. • Competitive and timely salary. • Supportive and friendly work environment. • Be a part of something bigger, where you can have autonomy over your work. • Fully remote work and flexible working hours (work from whatever place).
More jobs in Centralia, WA
" "" Licensed Clinical Social Worker (LCSW) Wage: Up to $120.55/hour Licensed Clinical Social Worker — Are you ready to launch or expand your private practice? Headway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered clients sooner. It's all on one free-to-use platform, no commitment required. About you ● You're a fully-licensed Clinical Social Worker at a Master's level or above with LCSW, LICSW, or LCSCW licensure (accepted on a state by state basis), a valid NPI number, and malpractice insurance. ● You're ready to launch a private practice, or grow your existing business by taking insurance. About Headway Your expertise changes lives. Taking insurance makes it accessible to those who need it most. Every mental health provider who goes in-network with Headway supports people who'd otherwise be forced to choose between paying out of pocket, or not getting care at all. We make that process seamless — empowering you to accept insurance with ease, so you can do what you do best. So far, we've helped over 50,000 providers grow their practices, reaching countless people in need. How Headway supports providers - Start taking insurance, stress-free: Get credentialed for free in multiple states in as little as 30 days and start seeing covered clients sooner. - Built-in compliance: Stay compliant from day one with audit support and ongoing resources. - Expansive coverage: Work with the plans that most clients use, including Medicare Advantage and Medicaid. - Increase your earnings: Secure higher rates with top insurance plans through access to our nationwide insurance network. - Dependable payments: Build stability in your practice with predictable bi-weekly payments you can count on. - Built-in EHR features: Manage your practice in one place with real-time scheduling, secure client messaging, end-to-end documentation templates, built-in assessments, and more. - Free continuing education: Nurture your long-term professional goals and earn CEUs with complimentary courses on Headway Academy. How Headway supports your clients ● Increased access: Headway makes it easier for your clients to get the care they need at a price they can afford through insurance. ● Instant verification: Clients can easily check their insurance status and get the care they need without disruption. Please note: At this time, Headway can't support mental health professionals that aren't fully licensed. If your application was rejected for incomplete licensure, you're welcome to reapply once you have a valid license. "
$104k/yr
CDL-A Team Truck Driver Job (Up to $104K/YR) - Apply now!
Hiring Drivers Now · Centralia, WA
CDL-A Team Truck Driver Job (Up to $104K/YR) Apply today and within 24 hours you'll receive multiple job offers. Earn Up to $104K/YR based on position/location. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Teams earn up to $104K/Yr. Avg. Company Driver Job Offers Salary: $85,000-$110,000+ Avg. Owner Operator Job Offers Salary: $200,000-$325,000+ Apply now to receive your job offers!
Class A CDL Truck Driver Job Hiring Now! (Up to $110/YR!)
Hiring Drivers Now · Centralia, WA
Class A CDL Truck Driver Job Hiring Now! (Up to $110/YR!) Apply today and within 24 hours you'll receive multiple job offers. Up to $110/YR based on position/location. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Salary: Up to $110/YR Apply now to receive your job offers!
$85k–$110k/yr
$85 - $110K /Yr! Hiring CDL-A Truck Drivers - Quick Apply!
Hiring Drivers Now · Centralia, WA
Now Hiring CDL-A Truck Drivers! Apply today and within 24 hours you'll receive multiple job offers. Earn $.60 - $.80+ CPM and up per year based on position. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Avg. Company Driver Job Offers Salary: $85,000-$110,000+ Avg. Owner Operator Job Offers Salary: $200,000-$325,000+ Apply now to receive your job offers!