Remote- Phone Operator

Job description

Scope of Position About Us : EDF power solutions North America has been providing clean energy solutions throughout the U.S., Canada, and Mexico since 1987. We are a market-leading independent power producer and service provider, serving utilities, corporations, industries, communities, institutions, and investors with reliable, low-carbon energy solutions that help meet growing demand. From developing and building scalable wind (onshore and offshore), solar, storage (battery and pumped storage hydro), smart EV charging, microgrids, green hydrogen, and transmission projects, to maximizing performance and profitability through skilled operations and maintenance and innovative asset optimization, our teams deliver expert solutions along the entire value chainfrom origination to commercial operation. Be a part of an innovative and collaborative team environment that fosters our goal of delivering renewable solutions to lead the transition to a sustainable energy future. Benefits & Perks : EDF power solutions offers best-in-class employee benefits, including the following: Competitive bonus incentives. This position is eligible for our annual bonus program. Comprehensive health coverage. We provide low-cost health & wellness coverage for employees and their eligible dependents. Rewarding 401k. We provide a generous matching contribution. We are also proud to offer: Favorable paid time off programs, including paid parental leave after one year of service. Rewarding learning & career development and advancement opportunities. Supportive mentorship & buddy programs. Salary Range : The full pay range for this role is $36.20 - $60.34 per hour, and the good faith estimated starting pay for this position upon hire is $42.00 to $50.00 per hour. We generally base our salary decisions on factors including but not limited to, relevant work and leadership experience, education, demonstrated performance, internal equity, and in some cases, geographic location. Scope of Job : From the companys state-of-the-art control center, Operator IIs monitor conditions within the renewable energy plants managed in the OCC. Key function is to mitigate equipment downtime and production losses through responsive, timely actions to maximize plant performance. Control Center Operator IIs remotely monitor and control turbine, inverter, and BOP plant equipment from the control room using Supervisory Control and Data Acquisition (SCADA) computer systems to maintain safe, efficient, and continuous plant operation while ensuring that the operations of power plants comply with all applicable North American Electric Reliability Corporation (NERC) standards and practices. Responsibilities Complete applicable safety program training requirements per the IIPP annually. Read, understand, and apply information such as safety rules, operating and maintenance instructions, and procedure manuals. Maintain safe, reliable, and efficient operation by quickly responding to changing conditions in order to maximize availability and generation by operating facilities within all applicable permits, electrical system procedures, contractual obligations, and company objectives. Visually monitor and read parameters, data points, and sensor outputs at specified intervals to verify operating conditions and to detect faults and malfunctions. Monitor data such as weather conditions including wind speed, direction, turbulence, irradiance, storms, or equipment temperatures, voltage, current, power, and VARs. Ensure quality and accuracy of real-time generation information being telemetered to RTO/ISO and take actions to correct abnormalities. Ensure asset, meteorological, and substation data integrity for internal databases used for reporting purposes and by external entitys real-time operations. Develop and implement effective strategies to maximize the generating assets value by capturing profit opportunities when possible. Use OEM or Enterprise SCADA (Original Equipment Manufacturer Supervisory Control and Data Acquisition) to adjust plant control setpoints such as active and reactive power of the companys generating units. Maintain understanding of the compliance requirements where owned and third-party assets are located. Perform diagnostic analysis of operating data to assess operating performance and make recommendations for improvement. Adjust manual controls or verify automatic controls to bring equipment into recommended or prescribed operating ranges, based on utility/ISO/customer requirements. Accurately change control equipment setpoints. Record operation actions taken during shift in operators logbook or other automated logging mechanisms. Anticipate typical problems, identify potential or recurring problems, discover opportunities for improvements, and take appropriate action. Proficient in operating computers, the OCCs Integrated SCADA system, and all other plant SCADA systems used in monitoring and controlling plant operations. Use weather information from weather services and interconnected companies to respond to load demand changes as directed through curtailment orders and outage directives. Ensure compliance to all regulatory and contractual requirements through adherence to all operational procedures, processes, and policies. Coordinate with regional personnel and system operators from other companies on matters pertaining to customer problems or demands. Utilize accurate and efficient three-way communication skills on inbound and outbound telephone conversations. Assist maintenance teams to troubleshoot problems and ascertain probable cause. Direct electrical substation switching using a detailed understanding of the Companys electrical switching practices Supervise OCC Operators in the absence of supervisory personnel, and provide direction and advice to Operators on technical issues relating to system performance and operation. All other duties as assigned. Working Conditions: OCC Operator IIs spend 100% of their time in the OCC facility, excluding safety and scheduled training exercises. Shift assignments in the 24/7/365 work setting include extended workdays and the ability to work other shifts as required, to include overtime, rotating shifts, holidays and weekends as necessary. Qualifications Job Requirements: Able to maintain confidentiality, be detail oriented and disciplined, and adept at multi-tasking. Able to demonstrate good work habits including, but not limited to, excellent attendance patterns and being to work on time. Conduct and present himself/herself in a professional manner. Excellent interpersonal communication skills, both verbal and written, with demonstrated ability to follow instructions diligently. Demonstrated good analytical skills to process information in a timely and accurate manner. Math skills sufficient to accurately complete required job functions. Demonstrated computer skills required with ability to learn and use MS Office suite programs, unique plant SCADA systems, and network/communication systems to identify plant interconnectivity issues. Understanding of the operation and control of power plants highly desired. Knowledge of NERC operating policies a plus. Ability to train for and become NERC certified is a desired advancement path for operators. 5+ years in power system operations, power production, or related energy operations. Military or maritime background is an asset. Thorough knowledge of power theory, power plant equipment, maintenance practices, and principles of operation. Associates Degree in a technical or relevant discipline required. Bachelors degree preferred. Must possess and maintain NERC Balancing and Interchange Certification or ability to attain certification within 12 months. Must be able to work other shifts as required, including overtime, rotating shifts, holidays and weekends as necessary. Experience in 24/7 work settings preferred.